Team Leader at IBM
India
- Current
- Past
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- Front Office Assistant at Trident Jaipur
- Education
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- Tamilnadu Open University
- Pondicherry Institute of Hotel Management and Catering Technology
- Recommended
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3 people have recommended Balaji - Connections
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27
connections
- Industry
- Information Technology and Services
- Websites
Balaji Amirthaganesan’s Summary
Subject Matter Expert -Operations, Incharge of System Monitoring , Customer Application Monitoring & Problem Resolution, Technical Consultant (QA & Service Improvement), Customer business area focal. Focus on Customer Satisfaction, Team Building and Training
Balaji Amirthaganesan’s Specialties:
Operating Systems (Windows 98, Windows 2000 Pro, Windows XP Pro, Server 2003, Server 2008, Windows Vista, Ubuntu), Networks (TCP/IP), Data Backup/Recovery (VERITAS Backup Exec, NetBackup), Software Packages (Adobe Photoshop, Office 2003, Office 2007, Camtasia, mIRC), Monitoring Tools (Enguard, Nagios, Prognosis, IP Ultra Monitor 2000, Big Brother), Ticketing Tool (IMPACT)
Balaji Amirthaganesan’s Experience
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Transition Team Leader
IBM
(Public Company; IBM; Information Technology and Services industry)
July 2009 — Present (5 months)
Advisory Team Lead working with a team of 14 for the SLF account. Sub Teams include Console Monitoring, Batch Operations, Prodcution Control and Product Support.
Travelling with the SLF Core team to Boston for 8 weeks to understand and lead the transition back to India. Primary job functions include Reporting, Leading, Architecting/ Solutioning and Transitioning of knowledge -
Subject Matter Expert
IBM
(Public Company; IBM; Information Technology and Services industry)
July 2008 — Present (1 year 5 months)
Primary Operations Team Lead
Key Player during Knowledge Transfer at Client Location in USA and Canada
Documentation Focal for IBM Operations
Co ordinate with Account Team for Service Improvement Plan
SME - Operations & System Monitoring
SME - Customer Application Monitoring & Problem resolution
Technical Consultant (QA & Service Improvement)
SME, customer business area focal
Primary role in Quality Assurance and Service Improvement Planning/execution
Additional Information
Balaji Amirthaganesan’s Websites:
Balaji Amirthaganesan’s Groups:
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The Greater IBM Connection: IBM's alumni program for past and present IBM employees -
INDIA OUTSOURCING -
EX Oberoi's
Balaji Amirthaganesan’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
