
Tier 3 Analyst at Verint
Israel

Tier 3 Analyst at Verint
Israel
M.S. educated engineering professional. Have been in the computer industry for over 10 years. Specializing in Networking and Internet security, and has worked in a diverse set of technical environments ranging from VPN design to Client/Server implementation. I have been involved with a Voice over Packet Cable deployment in the Israel as Integrator for the Lucent Technologies; I was in a pre-sales group supporting such technologies as IPSEC, VPN, and VLAN for major Israeli ISP. Experienced with networks firewalls installation, administration and troubleshooting. Currently, I am a NSE at Intel, Design Center in Jerusalem.
IP Networking, Pre-Post Sales Support, Professional Services, Network Design, Deployment and Integration. Excellent problem solving analytical skills and technical troubleshooting skills focused around networking issues. Effectively dealing with conflict, ability to assess a problem and determine an effective course of action.
(Public Company; VRNT; Computer Software industry)
September 2009 — Present (3 months)
(Public Company; INTC; Semiconductors industry)
2008 — September 2009 (1 year )
• I providing deployment support for Intel AMT Platform on a large-scale enterprises working with other teams to integrate the solution. I also working with an Intel PAE to enhance their service offering.
• My roles and responsibilities included: Network Audits, Service Offering Workshops and Integration, delivering customer trainings, supporting post-sale activities and driving deployments of Intel vPro technologies for key enterprise customers.
• Working with enterprise customers such as EDS, Telefonica, RBS, Intel IT, laboratory modulation of different network environments, reproducing and troubleshooting security related issues and more.
• Acting as bridge between customer and R&D team.
(Public Company; INTC; Semiconductors industry)
2006 — 2008 (2 years )
• Responsible for implementation and performing manual tests in TLS and Kerberos areas of expertise of pre-release Intel products. Past projects have included Intel Active Management Technology 2.5-6.0.
• Designing and maintaining work plans of the team according to the work plans of the QA Dept. Reviewing PTNI documents.
• Research of different technologies and platforms in order to recreate, define and fix problems found at customers sites.
(Public Company; ALU; Telecommunications industry)
2005 — 2006 (1 year )
• I worked as an Integration Engineer on a Voice over Packet Cable project in Israel participating in Design and Deployment of Country size VOIP project for biggest Israeli's Cable provider (HOT).
• My role was to interconnect Core network L2/L3 (Enterasys N7, N3, E1, and V2) switches and VoiceFlow gateways (Juniper Kagoor) using secure bridges (Lucent Bricks) and assist with adding VoIP features to the network.
• Responsible for growing VoIP environment deployment, implementation and integration.
• Responsible for creating and execution ATP’s and NMR’s, providing technical documentation for customer.
(Public Company; Telecommunications industry)
2004 — 2005 (1 year )
• Acted as Internet consultant with specialization in network design, Internet security, anti-spam, anti-DDOS, threat analysis, and Internet performance. Able to handle the technical work as well as doing due diligence for venture capital firms in any of these fields.
• Responsible for assisting the sales team to drive revenue by helping to qualify accounts, answer RFP/RFI's, preparing and delivering solution based presentations, and delivering proof of concepts which meet customer business requirements.
• Responsible for analysis and design, providing technical consultation to businesses on formation of network structures, forge network topology and internet connectivity.
• Responsible for handling any technical question or issue which arises during a sales campaign and setting appropriate customer expectations.
(Privately Held; Computer Networking industry)
2003 — 2004 (1 year )
Pre-sales, deployment and integration of UNIX base VPN, Routing and PROXY appliances.
Testing and QA of various Linux-based applications for R&D team.
Customer support, System Administration.
(Public Company; Telecommunications industry)
1998 — 2003 (5 years )
Installation, administration/support/troubleshooting of Firewalls (Checkpoint, Cisco PIX, Sonicwall, Zywall), DNS, Exchange, RAS on LAN/WAN environment.
Network security pre/post-sales consulting for customers.
Network administration/support/troubleshooting for LAN/WAN users.
Laboratory modulation of different network environments for support team.
MSc , Mathematics and Computers , 2002 — 2007
Practical Engineer , Programming faculty , 1999 — 2001
International travel, skiing
RISC Club, Israel Pipe Club