Quality Specialist at Stream Global Services
Philippines
- Current
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- Quality Specialist at Stream Global Services
- Photographer / Businessman at Ayan Deato Photography
- Past
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- Case Manager at Dell
- International Host / Cruise Staff at Star Cruises
- Resolutions Specialist at eTelecare Global Solutions
- Education
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- Polytechnic University of the Philippines
- Recommended
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3 people have recommended Ayan - Connections
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56
connections
- Industry
- Photography
- Websites
Ayan Deato’s Summary
Assists specialists improve their call handling skills by listening to their calls, documenting their strengths and AFI’s. Scheduling a 1 on 1 coaching and providing them constructive feedback
Floor Walking - provides assistance regarding PnP questions as well as real time feedback to the specialists during calls
Handles escalated calls particularly out of scope concerns
Handles over-all case management and making sure that they get resolved on time
Provides second level support through phone or email
Conducts audits on calls and documentation of reps and provides feedback during regular coaching sessions with the reps
Conducts trainings and participates in regular calibration sessions with other sites to ensure knowledge dissemination and information sharing
Responsible for providing direct guidance on escalated customer issues
Provides procedural information and training for peers
Facilitates customer order fulfillment, return of products
Monitors and tracks issues to ensure accurate resolution
Ayan Deato’s Specialties:
Customer Care
Training
Technical Support
Ayan Deato’s Experience
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Quality Specialist
Stream Global Services
(Public Company; OOO/U; Information Technology and Services industry)
March 2009 — Present (9 months)
Stream.com
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Photographer / Businessman
Ayan Deato Photography
(Photography industry)
September 2008 — Present (1 year 3 months)
Check out my folio at www.ayandeato.com
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Case Manager
Dell
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
January 2007 — July 2008 (1 year 7 months)
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International Host / Cruise Staff
Star Cruises
(Public Company; 5001-10,000 employees; Leisure, Travel & Tourism industry)
September 2005 — May 2006 (9 months)
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Resolutions Specialist
eTelecare Global Solutions
(Public Company; 10,001 or more employees; Outsourcing/Offshoring industry)
January 2002 — August 2005 (3 years 8 months)
Ayan Deato’s Education
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Polytechnic University of the Philippines
1997 — 2001
Additional Information
Ayan Deato’s Websites:
Ayan Deato’s Interests:
Linux, Ubuntu, Web Design, Networking, Wireless Networking, Call Center, Fashion, Events, Hosting, Travel
Ayan Deato’s Groups:
Dell, StarCruises International, eTelecare Global Solutions
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Dell Alumni -
Contact Center Professional -
Magazine -
Nikon Professional -
Philippines Call Center Professionals
Ayan Deato’s Honors:
2007 Awarded Top in Applied Care Module - Dell
2007 Dell Elite Employee of the month Nov 2007
2007 Dell Elite Employee of the Month Dec2007
2005 Included in TOP10 in cust satisfaction - Star Cruises International
2003 Dell Certified Systems Expert
Ayan Deato’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
