Market Research Research Associate at Rosetta Stone
Washington D.C. Metro Area
Market Research Research Associate at Rosetta Stone
Washington D.C. Metro Area
Academically (bachelors and masters degree) and professionally (3+) experienced researcher specializing in human factors psychology and usability engineering. Highly skilled with PCs, and beginning to learn computer programming. Interested in Paul Ekman's work on facial behaivor analysis.
Eye-tracking, literature reviews, usability testing, Facial Action Coding System, human factors
(Computer Software industry)
September 2008 — Present (11 months)
• I designed usability test protocols, ran test subjects, took notes during the testing, and wrote up reports:
o Performed user-experience testing on the company's new U.S. Web site (June 2009)
o Performed user-experience testing on a highly important future Web-centric product
• Gained significant experience on the work of Paul Ekman related to facial behavior analysis:
o Gained certification in the Facial Action Coding System (FACS)
o Satisfactorily completed the Micro Expression Training Tool (METT) Advanced
o Using this knowledge, observed and coded emotions of viewers watching company TV-advertisements
• Gained a great deal of experience with the Tobii eye-tracking system, particularly tuning different technological parts (i.e., the Tobii T6, Tobii Studio, and the PC) for optimal performance.
• Gained significant experience related to the coding of open ended survey responses, and social media content:
o Reviewing hundreds of responses to different survey question one-by-one.
o Became proficient with SPSS Inc. PASW Text Analytics and PASW Modeler (formerly known as Text Mining for Clementine and Clementine) in order to perform text analytics.
• Redesigned and upgraded the Market Research Lab’s observation room and testing room:
o Researched and purchased different PC (software and hardware), video, and furniture to improve lab functionality
• Provided technical assistance to colleagues in the Market Research team.
(Government Administration industry)
July 2006 — September 2008 (2 years 3 months)
Became knowledgeable in running and leading usability evaluations, information architecture exercises, and expert reviews:
• Lead information architecture exercises utilizing the card sorting method, and wrote up a report for client
• Lead an expert review utilizing industry accepted heuristics, and wrote up a report for client
• Evaluated and observed several user interfaces while having potential users walkthrough realistic scenarios, coded such sessions, and wrote up reports for internal clients
(Research industry)
July 2007 — May 2008 (11 months)
• Ran test subjects, analyzed experimental results, conducted literature reviews, and wrote and reviewed research proposals
• Using Realtime Technologies, Inc. driving simulation software (SimCreator and SimVista), spent the greater part of the summer of 2007 creating complex driving scenarios for use in individual differences experimentation using GMU's high-fidelity driving simulator
• Created and maintained the course Web page for the spring 2008 PSYC 737 Human–Technology Interaction course
(Research industry)
August 2005 — June 2006 (11 months)
• Conducted an extensive literature review on aviation, psychology and eye–tracking
(Research industry)
August 2004 — August 2005 (1 year 1 month)
• Presented research in the 2005 and 2006 Undergraduate Research Poster Sessions
MA , Human Factors and Applied Cognition , 2006 — 2008
BA , Psychology , 2002 — 2006