Contracted Customer Support at uConfirm
Greater New York City Area
- Current
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- Customer Support at uConfirm; Frontline E-solutions
- Past
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- Owner/Home Stager/Re-designer at ALR Home Staging and Showcasing LLC
- Store Manager at Guess
- Visual Co-Manager at Guess
- Child Care provider at Private Child Care
- First-Assistant Manager at Big M Inc.
- Sales Manager at The Limited
- Co Sales Manager at The Limited
- Sales Associate at The Limited
- Education
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- Cherokee County School District Appalachian Technical College
- City University of New York-College of Staten Island
- Fashion Institute of Technology
- Connections
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43
connections
- Industry
- Consumer Services
- Websites
Abby Reilly’s Summary
The Atlanta area is exploding with opportunities for those interested in relocating, investing or simply moving. There is an abundance of vacant property available in all price ranges in both resale and new construction markets. Home staging services assist the property owner by creating beautiful, functional spaces within the home that create lifestyle visions for prospective buyers. The goal is to eliminate all distractions and get prospective buyers "from hello". You only get one chance to make a dynamic, memorable lasting impression!
Abby Reilly’s Specialties:
Staging services for vacant homes & occupied homes, redesign services for those ready for a change but not ready to move from the existing house.
Abby Reilly’s Experience
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Customer Support
uConfirm; Frontline E-solutions
(Real Estate industry)
November 2008 — Present (1 year 2 months)
Handle all customer service and support for a third party, employment/income
verification company via an online network.
* Intercept, handle and process secure information.
* Work with verifiers and employers to successfully convert all VOE requests to completed -
Owner/Home Stager/Re-designer
ALR Home Staging and Showcasing LLC
(Real Estate industry)
February 2007 — June 2009 (2 years 5 months)
Home Staging Resource certified home stager. Launched new home staging and redesign
business catering to NW Metro Atlanta area homeowners. -
Store Manager
Guess
(Public Company; Retail industry)
October 2004 — June 2006 (1 year 9 months)
Opened and operated the second Factory Accessory location in the United States. Assisted
in the successful development of the new division by maintaining constant communication
with corporate personnel, primarily the Accessory buyer, providing customer
feedback/requests, quality issues with product, and creative input for product
development. One idea submitted was developed for Holiday 2005 and proved to be a Best
Seller.
Utilized creativity for product placement and window directive. All innovative visual
ideas were sent to corporate to share with Accessory team.
Successfully achieved YTD Comp and Target sales for 2006. Through successful monthly P&L
analysis, expenses were controlled and on target to achieve 20% contribution while
achieving target sales projection of $1.0 Million for the year.
Through effective Loss Prevention, both internally and externally, the store achieved
0.4% shrink, well below the company goal of 1.0%.
Hired and trained staff for new location while eventually identifying and developing two
associates to become promoted from within. Also, trained three Assistant managers (two
newly hired to the company and one other promoted from within for another location) and
developed co-manager as the successor for current store manager's position. -
Visual Co-Manager
Guess
(Public Company; Retail industry)
September 2000 — October 2004 (4 years 2 months)
Successful interpretation of corporate visual directive according to stock level and
store square footage. Lead the team in the implementation of quarterly floor moves,
monthly updates, placement of new deliveries, weekly promotion updates and bi-monthly
window directives. Responsible for maintaining visual standards by training the team,
often conducted through quarterly team meetings, as well as through new hire training and
consistent feedback and follow-up.
Second in line to store manager and responsible for leading the team in store manager's
absence. During the store manager's 8 week medical leave, the store successfully achieved
target sales, while staffing and training new hires for the upcoming peak season.
Represented the store manager at the District meeting held in the New York Buying office
as well as for an in-store corporate visit.
Assisted the store manager in all areas of store operations and oversaw the development
of the Assistant managers who were later promoted to Co-managers. -
Child Care provider
Private Child Care
(Education Management industry)
December 1999 — September 2000 (10 months)
Provided daily care for a one-year old toddler including nutrition, stimulation,
development and exercise. -
First-Assistant Manager
Big M Inc.
(Privately Held; Retail industry)
June 1997 — December 1999 (2 years 7 months)
Responsible for visual merchandising of 9,000 square foot store by delegating departments
to qualified associates that had been trained to implement the corporate visual
directive. These processes would include preparing the stock for placement, store
cleanliness, maintaining easy access for customers.
Attended quarterly Visual workshops, held in various locations. Responsible for
translation at home location and training the team with any new processes learned.
Assisted Store Manager, the District Training Manager, in the training of newly hired
managers in all areas of operations, policy & procedure, and customer service. Maintained
the position as a key contact for other managers from other stores based upon
relationships built through the training processes.
Hosted a corporate visit with an outside consulting firm providing input relating to
payroll expenses and maintaining the integrity of the management training program. It was
agreed that how the consultant suggested payroll to be used would negatively effect the
way management training would continue to be conducted, therefore not preparing the new
managers to enter their new positions effectively. It was agreed that it was cost
effective, in the long run, to spend the extra money on thorough training and therefore,
remove the expense from the training stores' payroll budget. -
Sales Manager
The Limited
(Privately Held; Retail industry)
June 1994 — June 1997 (3 years 1 month)
To exceed all customers' expectations by providing a quality, service oriented shopping
experience. Goal to build and maintain a strong client base by getting personal with all
customers. Preserve the Limited Brand integrity while earning customers' trust so they
will return to one specific location.
Perfected corporate visual merchandising standards, earning the responsibility of
implementing the bi-monthly window directives, monthly floor moves as well as training the
sales staff to assist with the execution and maintenance of all standards. Effectively
interpreted visual directives to achieve the consistency of the corporate merchandising
dependant upon store square footage and stock levels of each -
Co Sales Manager
The Limited
(Privately Held; 10,001 or more employees; Retail industry)
October 1992 — June 1997 (4 years 9 months)
Hired as a sales associate, was promoted to Manager in Training within 18 months, and promoted to Co Sales manager upon completion of degree from Fashion Institute of Technology.
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Sales Associate
The Limited
(Privately Held; Retail industry)
October 1992 — June 1994 (1 year 9 months)
Achieved daily sales goals, given by management, by suggestive selling and wardrobe
building. Often earned in-store accolades of the weekly $5,000 Club status by
successfully exceeding the needs of customers.
Trained to assist the manager responsible for the visual merchandising including stock
processes, product placement, maintenance of visual displays.
Performed all duties as directed by management, including cash wrap service, store
maintenance and inventory preparation/execution.
Abby Reilly’s Education
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Cherokee County School District Appalachian Technical College
2008
Attended a four hour, 0.5 credit workshop to obtain certification to be a substitute teacher for Cherokee County.
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City University of New York-College of Staten Island
BS , Studio Art , 2001 — 2005
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Fashion Institute of Technology
AAS , Fashion Buying and Merchandising , 1992 — 1994
Additional Information
Abby Reilly’s Websites:
Abby Reilly’s Interests:
shopping, walking, my poodle, cooking and baking
Abby Reilly’s Groups:
SIF (Stage it Forward), ASHSR (American Society of Home Stagers and Redesigners), HSR (Home Staging Resource)
Abby Reilly’s Contact Settings
Interested In:
- consulting offers
- expertise requests
- business deals
- reference requests
- getting back in touch
