Astrid Dahl

Current

• User Experience Analyst at Accenture

Past

• Product Insight Analyst at Accenture
• Graduate Assistant at English, Technical Communication, & Media Arts Department, Southern Polytechnic State University
• Office Automation Assistant at USAF

• Public Affairs Intern at HQ Operations and Sustainment Systems Group (formerly HQ Standard Systems Group)

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Education

• Southern Polytechnic State University
• Troy University in Montgomery

Recommended

6 people have recommended Astrid

Connections

54 connections

Industry

Management Consulting

Astrid Dahl’s Summary

Communications specialist with an avid interest in user experience. Focus on connecting people with technology.

___Experience in heuristic evaluation, usability planning & testing, persona development, blueprinting, & wireframing.

___Broad technical writing experience (user documentation, reports, online documentation).

___Experience in instructional systems design & development.

Particularly interested in information architecture, wireframing, accessibility, & usability testing.

Astrid Dahl’s Specialties:

Wireless (telecom) products, usability & accessibility, information design, Web design, information architecture, technical writing & documentation, editing, HTML

Astrid Dahl’s Experience

• User Experience Analyst

  Accenture

  (Public Company; 10,001 or more employees; ACN; Information Technology and Services industry)

  September 2008 — Present (2 months)

• Product Insight Analyst

  Accenture

  (Public Company; 10,001 or more employees; ACN; Information Technology and Services industry)

  May 2007 — September 2008 (1 year 5 months)

  Client: Large telco carrier
  
  ___Completed heuristic evaluations of existing & beta user interfaces of B2C Web sites, WAP sites, & IVR systems to evaluate the user experience in discovering, purchasing, & using downloaded mobile content (e.g., ringtones, wallpapers, etc.). Used a proprietary scorecard approach to target & prioritize redesign efforts, to rate interfaces against those of competitors, & to benchmark the usability of interfaces over time. Provided action-oriented recommendations for enhancing usability of interfaces & producing more compelling content. Researched usability best practices for a variety of user interfaces & incorporated findings into evaluation criteria.
  
  ___Worked with cross-discipline teams to provide unique customer insight & segmentation information to help optimize sales & marketing spend as well as drive growth in revenue & subscriber penetration.
  
  ___Presented usability findings & customer insight to clients & client partners

• Graduate Assistant

  English, Technical Communication, & Media Arts Department, Southern Polytechnic State University

  (Educational Institution; Higher Education industry)

  March 2006 — April 2007 (1 year 2 months)

  Web site development & maintenance, copywriting/editing, technical writing

• Office Automation Assistant

  USAF

  (Government Agency; Military industry)

  November 2003 — April 2006 (2 years 6 months)

  Newsletter proofreading, Web site maintenance, editing, technical writing, managing of training, managing of information security program

• Public Affairs Intern

  HQ Operations and Sustainment Systems Group (formerly HQ Standard Systems Group)

  (Defense & Space industry)

  April 2003 — October 2003 (7 months)

  Redesigned executive director’s monthly online newsletter & wrote press releases for the public affairs department of a 1,100-employee organization that provides & supports secure combat support information systems & networks for the Air Force & Department of Defense components.

Astrid Dahl’s Education

• Southern Polytechnic State University

  MS, Information Design and Communication, 2005 — 2008

  ___Redesigned information architecture for an online furniture store (deliverables include wireframes)
  
  ___Collaboratively planned and completed a usability test on a university library Web site.
  
  ___Developed a user persona for a university freshman composition program Web site.
  
  ___Developed a university freshman composition program Web site according to client requirements, wireframes, & page mockups.
  
  ___Relevant coursework:
  * Information & document design
  * Technical writing & editing
  * Web site design
  * Information architecture
  * Usability testing
  * Graphic design
  * User documentation
  * Project management
  * Instructional systems design
  * Online instructional development
  * Online documentation
  * International technical communication
  * Video production

  Activities and Societies:

  TCOMmons

• Troy University in Montgomery

  BS, English (Professional/Technical Writing Emphasis), Minor: Web Development, 2000 — 2005

  —Graduated Magna Cum Laude
  
  —Wrote copy for university advertisement
  
  —Relevant coursework in
  * Technical/professional writing & editing
  * Web site design & development
  * e-Commerce
  * Document design
  * Computer science
  * Psychology
  * Sociology
  * Human communication
  * Creative writing
  * Linguistics

  Activities and Societies:

  —National Dean’s List, Troy State University Montgomery Alumni Association
  (TSUMAA) Scholarship, Datatel Scholarship, Gamma Beta Phi (GBP) honor society, Alpha Sigma Lambda honor society

Additional Information

Astrid Dahl’s Interests:

communications & hi-tech, new media, Web accessibility, information architecture, documentation, usability, IT, editing, learning new tools, social computing

Astrid Dahl’s Groups:

Society for Technical Communication (STC), Usability Professionals Association (UPA), Computer-Human Interaction of Atlanta (CHI ATL), Catalyze, Atlanta IA

•    Usability Professionals' Association International (UPA-I)
•    Catalyze Community
•    CHI*Atlanta
•    Information Architecture Institute (IAI)

Astrid Dahl’s Honors:

Key Team Leader: 2006 Combined Federal Campaign (CFC) fundraiser; Gamma Beta Phi (GBP) Service Award; Magna cum laude (2005)

Astrid Dahl’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• reference requests
• getting back in touch