
Global Strategy & Planning Program Manager, IBM General Business at IBM
Greater New York City Area

Global Strategy & Planning Program Manager, IBM General Business at IBM
Greater New York City Area
Proven leader / producer with a 20+ year career at IBM, moving freely between roles in product management, business process transformation, software development, and product sales / support — skilled in developing and maintaining a high-performance organization and delighted customers. Expert in developing key partnerships and promoting constructive changes which enhance efficiency and effectiveness.
Career highlights include:
o 2008 - Led the transformation / streamlining of key business partner related processes in the areas of incentives, promotions, and sales reporting across all brands, worldwide.
o 2007 - Laid foundation for payouts targeted at $100M+ through on-time and under budget deployment of new business partner incentive program
o 2006 - Led initiative that reduced web-based application hosting costs by $4M
o 2005 - Envisioned, launched and led 1000+ member organization of technical support professionals
o 2004 - Received $7,500 award for reengineering the IBM Academy of Technology's technical agenda management system
o 2003 - Designed internal rotational assignment program, allowing early-tenure employees to gain first-hand experience in corporate HQ
I am most energized when leading a broad team that is focused on tackling a difficult problem which requires solid leadership and negotiation skills, a flexible and comfortable social style, and well-developed executive-level organizational and communication skills.
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
June 2008 — Present (3 months)
Responsible for developing the content and program strategy for the global deployment of a new IBM web presence focused on small and medium businesses.
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
April 2006 — June 2008 (2 years 3 months)
Charged with transforming business partner-focused processes and tools – with a focus on maximizing sales productivity, operational efficiency, business value, and partner satisfaction across all IBM brands worldwide. Develop and nurture strong relationships with internal and partner stakeholders, gaining insights to unique business and technical needs. Collaborate with internal consultants and third-party vendors to design and deliver streamlined, global programs.
Reduced incentive payment cycle times by over 30%. Aligned disparate sales reporting processes across key high-growth markets in Korea, China, and India, enhancing strategic management oversight and reporting times. Developed new internal investment policy to drive the highest possible ROI on business process transformation and human resource investments.
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
June 2005 — April 2006 (11 months)
Created vision for and launched a new organization which revolutionized communication among IBM’s global technical support professionals -- empowering them to aid executives in shaping IBM’s internal technical support transformation. Formed and directed a 30 member executive-appointed Network Leader steering committee and facilitated monthly meetings of technical support transformation executives.
Met first year goal of growing the organization to over 1000 members, with global participation of employees from all IBM business units – and did so in less than 10 months. Partnered with IBM Learning Services team to launch a rotational assignment pilot which offered technical support professionals short-term assignments in their areas of interest. Developed robust intranet Vitality Network website, monthly newsletter, and global quarterly update call that kept support professionals up-to-date and involved in the transformation of technical support.
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
November 2002 — May 2005 (2 years 7 months)
Managed $1.5M budget and 300+ member organization comprised of elected senior technical leaders from all IBM units and geographies. Academy conducted studies and conferences that provided IBM executives with key insights which enhanced IBM policies, procedures, and technologies. Oversaw planning for $3.2M annual internal Corporate Technical Recognition Event (CTRE).
Received $7,500 IBM Ovation Award for reengineering the Academy’s technical agenda management system, vastly improving the quality, timeliness, and volume of Academy study reports. Orchestrated the highest rated annual meeting in the Academy of Technology’s 15-year history (2004) through focused improvement of event quality and impact. Broadened the Academy’s reach and impact through creation of external Academy website, enhanced internal communications, and a unique six month Rotational Assignment program for early tenure employees (a model quickly adopted by IBM Corporate Technology).
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
March 1998 — November 2002 (4 years 9 months)
Promoted to establish innovative strategies, policies, and standards – ensuring a robust, scalable, cost-effective, world-class web hosting infrastructure utilized by 7 global IBM Service Delivery Centers. Catalyst for process changes, ensuring rapid introduction of leading-edge technologies.
Received $6,000 Division Manager's Award for developing an innovative Web Hosting Standards Lifecycle Management Process and Web Hosting Review Board, allowing all business units a voice and a vote in the standards they live by, significantly improving satisfaction and stakeholder compliance. Developed an organizational climate that inspired solid team commitment, a sense of personal responsibility, open communication, and high standards / performance. Reduced web hosting standards and costs by 40%. Cut the required time-to-deploy new applications in half. Ensured more rapid introduction of leading-edge technologies.
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
September 1993 — October 1998 (5 years 2 months)
Served in senior management role successfully delivering 5 strategic initiatives on time and within budget with average 12-month durations.
o Senior Product Manager - Received $15,000 IBM Excellence in Product Management Award for development and launch of a suite of applications which exceeded customer expectations. Defined product mix, features, and final ship schedule / criteria. Managed marketing strategy, coordinated worldwide product launch, and presented at major trade shows and technical conferences; Comdex, Cebit, PC Expo, etc.
o Program Manager, Workgroup Computing - Spearheaded IBM’s entry into the era of collaborative computing.
o Deployment Leader, Lotus Notes & Domino R5 - Led $1.5M global, corporate-wide deployment. Developed Early Adopter Program which became the model for all future internal deployments.
o Lead Strategist & Architect, e-Business Client Platform - Pioneered the development of IBM’s first standard internal desktop and ThinkPad client platform.
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
May 1984 — August 1993 (9 years 4 months)
Excelled in the development of winning marketing programs, customer proposals, and marketing presentations which led to key "wins" for IBM and enhanced customer commitment to IBM technologies.
Received $36,000 IBM Suggestion Award for the development of a globally deployed technology that allowed IBM Systems Engineers to become immediately productive in the use of IBM’s VM-based conferencing system, a forerunner of today’s Internet newsgroups..
Bachelors, Business Management with Information Systems, 1982 — 1984
1984 Outstanding Graduate
1984 Outstanding Senior Leader
1984 Who's Who in American Colleges and Universities
The Greater IBM Connection
05/04 IBM Ovation Award
09/99 IBM Division Award
09/97 IBM Excellence in Product Mgmt
11/92 IBM Suggestion Award
03/90 IBM 100% Club, San Francisco, CA
01/90 IBM Area Manager's Award
01/90 Branch Systems Engineer of the Year
03/88 1987 Systems Engineering Symposium
07/87 Branch Manager's Award
03/87 1986 Systems Engineering Symposium
09/86 Branch Manager's Award
11/85 Branch Manager's Award