Armando De lucia

Current

Managing Partner at CRMPARTNERS (Sole Proprietorship)

Past

Consultant at Accenture
Ceo at CRMIdea
Founder at CrmVillage

Account Executive at Klaus Davi &Co

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Education

ISTUD
Università degli Studi di Roma 'La Sapienza'

Recommended

1 person has recommended Armando

Connections

139 connections

Industry

Management Consulting

Websites

Armando De lucia’s Summary

Managing Director of CRMPartners, a little firm of CRM and Digital Communication consultants.
Founder of the first italian community of Customer Relationship Management expertise, he has matured professional experiences in the Automotive, Public Administration, Media, Finance fields working in collaboration with: Accenture, CapGemini Ernst&Young, Klaus Davi&Co, Lynx Automotive among others.
In the last two years he has contribute to develope the integrated contact center of INPS-INAIL (ones of the most important italian governmental organization), taking care itself of Knowledge & Change Management sides of the project. He's author of studies and research papers.

Nov2002-Oct2003
Klaus Davi & Co Roma
Account
Coommunication strategist and press officer
More than 100 articles on national newspapers
Managing a 200.000,00 euro value portfolio

Ott2001-Ott2002
LYNX AUTOMOTIVE Roma
Marketing coordinator
Coordinating marketing and tele-marketing activities.
Managing 3 human resources
Pr and press officer

Nov2000-Apr2001
Cap Gemini Ernst & Young Milano
Knowledge Manager Assistant.
Supporting the new release of EMEA region Intranet

Armando De lucia’s Specialties:

Web marketing
Digital branding
CRM strategy
e-Government
Marketing Strategy
Sales Development

Armando De lucia’s Experience

Managing Partner
CRMPARTNERS (Sole Proprietorship)

(Sole Proprietorship; 1-10 employees; Management Consulting industry)

February 2004 — Present (4 years 7 months)

Professional and management training.
Management consulting on internet strategies.
Customer & Citizen Relationship Management expertise.
Consultant

Accenture

(Public Company; 10,001 or more employees; Management Consulting industry)

March 2005 — June 2006 (1 year 4 months)

Knowledge Management, Government Area.
I was involved in the Contact Center project for INPS-INAIL managing a 12 person's team.
Ceo

CRMIdea

(Privately Held; 1-10 employees; Management Consulting industry)

May 2004 — January 2006 (1 year 9 months)
Founder

CrmVillage

(Professional Training & Coaching industry)

2001 — April 2005 (4 years)

The first italian web community on Customer Relationship Management expertise
Account Executive

Klaus Davi &Co

(Privately Held; 11-50 employees; Public Relations and Communications industry)

2002 — 2003 (1 year)