Sam Arjmandi

Current

CRM System Analyst/Designer at Open Text

Past

Development Manager at MGA Consulting
Onyx CRM Consultant at Open Text
Operations Manager & CRM Developer at New Era Publishing

Software Developer Analyst at Zagrus Computer Consulting

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Education

Ryerson University
Azad University

Recommended

1 person has recommended Sam

Connections

120 connections

Industry

Information Technology and Services

Websites

Sam Arjmandi’s Summary

Summary:
• Over 10 years of experience in software development.
• Salesforce.com Developer Certified
• Exceptional knowledge of force.com technology
• Years of experience in web development
• Have held junior IT project management roles
• Outstanding knowledge of Microsoft technologies (.NET Framework, SQL Server & related technologies)
• Excellent knowledge of Object Oriented Programming, Database design and SDLC.
• Have increased efficiency of business processes using software management tools.
• Have decreased cost of ownership employing the best practices available.
• Excellent communication & written skills.
• Ability to work independently and manage time, deliverables and workloads.
• Experienced in gathering the requirements, system analysis, design, modeling, development, testing and measurement of end-user satisfaction.
• Familiar with Quality Management Systems (QMS), documentation and records.

Sam Arjmandi’s Specialties:

Development and Customization of Salesforce.com, force.com platform,
Microsoft CRM Dynamics,
CRM analytics,
Software Development (ASP.NET, SQL Server),
Web Application Development

Sam Arjmandi’s Experience

CRM System Analyst/Designer

Open Text

(Public Company; OTEX; Computer Software industry)

March 2008 — Present (1 year 9 months)

• Management of customizations and developments of organization’s CRM Systems (Salesfore.com)
• Managed a Salesforce.com merge/consolidation projects through mergers and acquisitions (few hundred users on each system)
• Analyze customer (internal staff) requirements and document the requirement and prepare technical documentation
• Find ways to improve the business processes concerning the CRM systems to increase efficiency, data quality, save on button-line operational costs and quality of the customer service.
Development Manager

MGA Consulting

(Privately Held; Staffing and Recruiting industry)

May 2006 — March 2008 (1 year 11 months)

Projects: Gather requirements, study staffing business (define processes, business entities and their attributes and relations), design, develop and support the following systems: The Company’s in-house CRM, Consultant Time Tracking system (Using C# ASP.NET 2.0, Ajax and SQL Server 2005), managerial reports (SQL Server Reporting), marketing materials, electronic brochures and Corporate Website.
Onyx CRM Consultant

Open Text

(Public Company; 1001-5000 employees; Computer Software industry)

March 2007 — September 2007 (7 months)
Operations Manager & CRM Developer

New Era Publishing

(Privately Held; 11-50 employees; Publishing industry)

July 2004 — May 2006 (1 year 11 months)

· Succeeded to bring up the division from ground zero to $500,000 as sales revenue by the 6th issue.

· Acquired all necessary resources (such as manpower, equipments, software and vendor selection) to run the department tasks on-time and on-budget.

· Analyzed, prepared and designed a customized CRM system (using .NET Technology) inspired by Seibel On-demand for publishing industry.

· Managed CRM development, implementation and staff training phases of the project

· Managed the multi-cultural team of sales representatives, editors, designers, developers and circulation.

· Liaison with customers, public relations, corporate media agencies, data feeders to streamline sales, marketing and customer service.

· Studied and analyzed regional market needs and assist the managing director in choosing the right marketing strategies.

· Managed contents/feeds, subscriptions and other online materials and services of the publication.
Software Developer Analyst

Zagrus Computer Consulting

(Privately Held; Computer Software industry)

May 1999 — May 2003 (4 years 1 month)

Various project engagements using Microsoft and Sun Technologies.

- Acheived skills of wide range of tools and technologies in designing and developing web-based applications.
- Organized Asian Canoing Champoinships computer systems (results board, result lists, coaching team meeting managements, event's website and media)
- Developed Employee self-service web application for a Hydro utility company with over 1000 employees.
- Participated in an opensource java code generator tool (Codabase BridgeDB).

Sam Arjmandi’s Education

Ryerson University

Certificate , Project Management , 2008 — 2009
Azad University

Bachelor , Computer Engineering , 1994 — 1999

Certifications / Trainings
• Force.com developer certified
• Various Microsoft CRM Dynamics 3.0 training courses (Installation, Configuration and Customization)
• XML and XML-based applications.
• UML for designing distributed software applications with object-oriented methodologies.
• Dreamweaver 4.0. Certificate#: 3214863 (www.brainbench.com).

Activities and Societies:

Member of PMI