Sam Arjmandi

CRM System Analyst/Designer at Open Text - [sam.arjmandi@gmail.com]

Toronto, Canada Area

Current
Past
  • Onyx CRM Consultant at Open Text
  • Operations Manager & CRM Developer at New Era Publishing
  • Software Developer Analyst at Zagrus Computer Consulting
Education
  • Ryerson University
  • Azad University
Connections
95 connections
Industry
Information Technology and Services
Websites

Sam Arjmandi’s Summary

Summary:
· Over 10 years of experience in software industry.
· Solid background on CRM systems, concepts and challenges (Sales, Marketing and Service areas) especially in Publishing, Staffing and IT verticals.
· Increased efficiency of business processes using software management tools.
· Enabling organizations’ front-office to grow and respond to change rapidly.
· Decreased cost of ownership employing the best practices available.
· Excellent interpersonal skills and familiar with team-oriented software development and experienced in handling and managing people in multi-cultural environments
· Excellent communication/written skills.
· Experienced in gathering the requirements, system analysis, design, development, content preparation and measurement of end-user satisfaction.
· Familiar with Quality Management Systems (QMS), documentation and records.

· Familiar with Project management concepts and PMBOK.

· Outstanding know-how in web-based software development.

contact me: sam at mgaconsulting dot ca

Sam Arjmandi’s Specialties:

Development and Customization of Salesforce.com, force.com platform,
Microsoft CRM Dynamics,
CRM analytics,
Software Development (ASP.NET, SQL Server),
Web Application Development,
Staffing & Recruiting Practice


Sam Arjmandi’s Experience

  • CRM System Analyst/Designer

    Open Text

    (Public Company; 1001-5000 employees; OTEX; Computer Software industry)

    March 2008Present (1 year 5 months)

  • Development Manager

    MGA Consulting

    (Staffing and Recruiting industry)

    May 2006Present (3 years 3 months)

  • Onyx CRM Consultant

    Open Text

    (Public Company; 1001-5000 employees; Computer Software industry)

    March 2007September 2007 (7 months)

  • Operations Manager & CRM Developer

    New Era Publishing

    (Privately Held; 11-50 employees; Publishing industry)

    July 2004May 2006 (1 year 11 months)

    · Succeeded to bring up the division from ground zero to $500,000 as sales revenue by the 6th issue.

    · Acquired all necessary resources (such as manpower, equipments, software and vendor selection) to run the department tasks on-time and on-budget.

    · Analyzed, prepared and designed a customized CRM system (using .NET Technology) inspired by Seibel On-demand for publishing industry.

    · Managed CRM development, implementation and staff training phases of the project

    · Managed the multi-cultural team of sales representatives, editors, designers, developers and circulation.

    · Liaison with customers, public relations, corporate media agencies, data feeders to streamline sales, marketing and customer service.

    · Studied and analyzed regional market needs and assist the managing director in choosing the right marketing strategies.

    · Managed contents/feeds, subscriptions and other online materials and services of the publication.

  • Software Developer Analyst

    Zagrus Computer Consulting

    (Privately Held; Computer Software industry)

    May 1999May 2003 (4 years 1 month)

    Various project engagements using Microsoft and Sun Technologies.

    - Acheived skills of wide range of tools and technologies in designing and developing web-based applications.
    - Organized Asian Canoing Champoinships computer systems (results board, result lists, coaching team meeting managements, event's website and media)
    - Developed Employee self-service web application for a Hydro utility company with over 1000 employees.
    - Participated in an opensource java code generator tool (Codabase BridgeDB).


Sam Arjmandi’s Education

  • Ryerson University

    Certificate , Project Management , 20082009

  • Azad University

    Bachelor , Computer Engineering , 19941999

    Certifications / Trainings

    1. Various Microsoft CRM Dynamics 3.0 training courses (Installation, Configuration and Customization)

    2. SAP User Training

    3. Dreamweaver 4.0. Certificate#: 3214863 (www.brainbench.com).

    4. XML use and applications.

    5. UML for designing distributed software applications with object-oriented methodologies.

    6. IELTS – English Language Certificate

    Activities and Societies:
    Member of PMI

Additional Information

Sam Arjmandi’s Websites:

Sam Arjmandi’s Interests:

Cutomer Relationship Management, MBA, Sales and Marketing Pratices, Web Application Development.

Sam Arjmandi’s Groups:

Social Network Developer!, PMI

  •    International Association of Software Architects
  •    SAP Community
  •    Salesforce.com Professional Network
  •    Salesforce.com Foundation
  •    Salesforce.com Consulting Network
  •    Salesforce developers/contractors
  •    Salesforce Evangelist Power
  •    Web Connects

Sam Arjmandi’s Contact Settings

Interested In:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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