Sr. CRM System Analyst/Designer at Open Text - [sam.arjmandi@gmail.com]
Toronto, Canada Area
Sr. CRM System Analyst/Designer at Open Text - [sam.arjmandi@gmail.com]
Toronto, Canada Area
Summary:
• Over 10 years of experience in software development.
• Salesforce.com Developer Certified
• Exceptional knowledge of force.com technology
• Years of experience in web development
• Have held junior IT project management roles
• Outstanding knowledge of Microsoft technologies (.NET Framework, SQL Server & related technologies)
• Excellent knowledge of Object Oriented Programming, Database design and SDLC.
• Have increased efficiency of business processes using software management tools.
• Have decreased cost of ownership employing the best practices available.
• Excellent communication & written skills.
• Ability to work independently and manage time, deliverables and workloads.
• Experienced in gathering the requirements, system analysis, design, modeling, development, testing and measurement of end-user satisfaction.
• Familiar with Quality Management Systems (QMS), documentation and records.
Development and Customization of Salesforce.com, force.com platform,
Microsoft CRM Dynamics,
CRM analytics,
Software Development (ASP.NET, SQL Server),
Web Application Development
(Public Company; OTEX; Computer Software industry)
March 2008 — Present (1 year 9 months)
• Management of customizations and developments of organization’s CRM Systems (Salesfore.com)
• Managed a Salesforce.com merge/consolidation projects through mergers and acquisitions (few hundred users on each system)
• Analyze customer (internal staff) requirements and document the requirement and prepare technical documentation
• Find ways to improve the business processes concerning the CRM systems to increase efficiency, data quality, save on button-line operational costs and quality of the customer service.
(Privately Held; Staffing and Recruiting industry)
May 2006 — March 2008 (1 year 11 months)
Projects: Gather requirements, study staffing business (define processes, business entities and their attributes and relations), design, develop and support the following systems: The Company’s in-house CRM, Consultant Time Tracking system (Using C# ASP.NET 2.0, Ajax and SQL Server 2005), managerial reports (SQL Server Reporting), marketing materials, electronic brochures and Corporate Website.
(Public Company; 1001-5000 employees; Computer Software industry)
March 2007 — September 2007 (7 months)
(Privately Held; 11-50 employees; Publishing industry)
July 2004 — May 2006 (1 year 11 months)
· Succeeded to bring up the division from ground zero to $500,000 as sales revenue by the 6th issue.
· Acquired all necessary resources (such as manpower, equipments, software and vendor selection) to run the department tasks on-time and on-budget.
· Analyzed, prepared and designed a customized CRM system (using .NET Technology) inspired by Seibel On-demand for publishing industry.
· Managed CRM development, implementation and staff training phases of the project
· Managed the multi-cultural team of sales representatives, editors, designers, developers and circulation.
· Liaison with customers, public relations, corporate media agencies, data feeders to streamline sales, marketing and customer service.
· Studied and analyzed regional market needs and assist the managing director in choosing the right marketing strategies.
· Managed contents/feeds, subscriptions and other online materials and services of the publication.
(Privately Held; Computer Software industry)
May 1999 — May 2003 (4 years 1 month)
Various project engagements using Microsoft and Sun Technologies.
- Acheived skills of wide range of tools and technologies in designing and developing web-based applications.
- Organized Asian Canoing Champoinships computer systems (results board, result lists, coaching team meeting managements, event's website and media)
- Developed Employee self-service web application for a Hydro utility company with over 1000 employees.
- Participated in an opensource java code generator tool (Codabase BridgeDB).
Certificate , Project Management , 2008 — 2009
Bachelor , Computer Engineering , 1994 — 1999
Certifications / Trainings
• Force.com developer certified
• Various Microsoft CRM Dynamics 3.0 training courses (Installation, Configuration and Customization)
• XML and XML-based applications.
• UML for designing distributed software applications with object-oriented methodologies.
• Dreamweaver 4.0. Certificate#: 3214863 (www.brainbench.com).
Cutomer Relationship Management, MBA, Sales and Marketing Pratices, Web Application Development.
Social Network Developer!, PMI