Sam Arjmandi

Current

CRM System Analyst/Designer at Open Text
Development Manager at MGA Consulting

Past

Onyx CRM Consultant at Open Text
Operations Manager & CRM Developer at New Era Publishing
Software Developer Analyst at Zagrus Computer Consulting

see less...

Education

Ryerson University
Azad University

Recommended

2 people have recommended Sam

Connections

95 connections

Industry

Information Technology and Services

Websites

Sam Arjmandi’s Summary

Summary:
· Over 10 years of experience in software industry.
· Solid background on CRM systems, concepts and challenges (Sales, Marketing and Service areas) especially in Publishing, Staffing and IT verticals.
· Increased efficiency of business processes using software management tools.
· Enabling organizations’ front-office to grow and respond to change rapidly.
· Decreased cost of ownership employing the best practices available.
· Excellent interpersonal skills and familiar with team-oriented software development and experienced in handling and managing people in multi-cultural environments
· Excellent communication/written skills.
· Experienced in gathering the requirements, system analysis, design, development, content preparation and measurement of end-user satisfaction.
· Familiar with Quality Management Systems (QMS), documentation and records.

· Familiar with Project management concepts and PMBOK.

· Outstanding know-how in web-based software development.

contact me: sam at mgaconsulting dot ca

Sam Arjmandi’s Specialties:

Development and Customization of Salesforce.com, force.com platform,
Microsoft CRM Dynamics,
CRM analytics,
Software Development (ASP.NET, SQL Server),
Web Application Development,
Staffing & Recruiting Practice

Sam Arjmandi’s Experience

CRM System Analyst/Designer

Open Text

(Public Company; 1001-5000 employees; OTEX; Computer Software industry)

March 2008 — Present (1 year 5 months)
Development Manager

MGA Consulting

(Staffing and Recruiting industry)

May 2006 — Present (3 years 3 months)
Onyx CRM Consultant

Open Text

(Public Company; 1001-5000 employees; Computer Software industry)

March 2007 — September 2007 (7 months)
Operations Manager & CRM Developer

New Era Publishing

(Privately Held; 11-50 employees; Publishing industry)

July 2004 — May 2006 (1 year 11 months)

· Succeeded to bring up the division from ground zero to $500,000 as sales revenue by the 6th issue.

· Acquired all necessary resources (such as manpower, equipments, software and vendor selection) to run the department tasks on-time and on-budget.

· Analyzed, prepared and designed a customized CRM system (using .NET Technology) inspired by Seibel On-demand for publishing industry.

· Managed CRM development, implementation and staff training phases of the project

· Managed the multi-cultural team of sales representatives, editors, designers, developers and circulation.

· Liaison with customers, public relations, corporate media agencies, data feeders to streamline sales, marketing and customer service.

· Studied and analyzed regional market needs and assist the managing director in choosing the right marketing strategies.

· Managed contents/feeds, subscriptions and other online materials and services of the publication.
Software Developer Analyst

Zagrus Computer Consulting

(Privately Held; Computer Software industry)

May 1999 — May 2003 (4 years 1 month)

Various project engagements using Microsoft and Sun Technologies.

- Acheived skills of wide range of tools and technologies in designing and developing web-based applications.
- Organized Asian Canoing Champoinships computer systems (results board, result lists, coaching team meeting managements, event's website and media)
- Developed Employee self-service web application for a Hydro utility company with over 1000 employees.
- Participated in an opensource java code generator tool (Codabase BridgeDB).

Sam Arjmandi’s Education

Ryerson University

Certificate , Project Management , 2008 — 2009
Azad University

Bachelor , Computer Engineering , 1994 — 1999

Certifications / Trainings

1. Various Microsoft CRM Dynamics 3.0 training courses (Installation, Configuration and Customization)

2. SAP User Training

3. Dreamweaver 4.0. Certificate#: 3214863 (www.brainbench.com).

4. XML use and applications.

5. UML for designing distributed software applications with object-oriented methodologies.

6. IELTS – English Language Certificate

Activities and Societies:

Member of PMI