
Microsoft Certified Trainer and Certified EC-Council Instructor
Indonesia

Microsoft Certified Trainer and Certified EC-Council Instructor
Indonesia
Microsoft Certified Trainer and Certified EC-Council Instructor with more than ten years of computer experience as a technical trainer, course developer and technical support.
Experienced in PC hardware, general desktop applications, IT training, IT solution providing, IT support, technical writing / editing, document and project management.
(Information Technology and Services industry)
2004 — Present (5 years )
Designed, developed and delivered regular / custom training to meet needs of customers.
Provided consulting services to meet needs of customers. Services includes: Maintained detailed knowledge of current software / hardware requirements and abilities ; Advised customers on hardware selection, as well as concurrent system requirements ; and Provided preliminary technical support and troubleshooting for customers.
Responsible for ensuring the smooth running of computer systems and networks. Tasks includes: Installed, configured, monitored and maintained computer systems ; Diagnosed and solved hardware / software faults ; Provided support and procedural documentation ; Written instructions to repair a fault or set up a system ; Configured network applications to support system and users ; and Tested / evaluated new technology
(Information Technology and Services industry)
2002 — 2004 (2 years )
Developed and delivered training for personal and corporate users. Topics includes: Operating Systems, Network Infrastructure, Desktop Applications, Computer Hardware.
(Information Technology and Services industry)
2000 — 2002 (2 years )
Developed and delivered training for personal and corporate users. Topics includes: Operating Systems, Network Infrastructure, Desktop Applications, Computer Hardware.
Monitored and maintained the computer systems and networks. Tasks includes: Installed and configured computer systems with local area network (Windows based) ; Diagnosed hardware / software faults ; Solved technical problems ; Trained employees in network, internet, and Windows use.
Telecomunication Engineering
Microsoft Technology, Hardware Technology, Desktop Application, Web Application, Computer Games
Microsoft User Group Indonesia, Windows Server System Indonesia
Yahoo! Groups Power Users (2008)
Microsoft - MCITP Chartered Member (2007)
BeLogix - Employee of the Year (2007)
BeLogix - Employee of the Year (2006)
BeLogix - Employee of the Year (2005)