Web Entrepreneur with Design Experience
Dallas/Fort Worth Area
- Current
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- Owner / Creative Director at Psycho Munkee
- Past
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- Help Desk Analyst III at Texas Instruments
- Connections
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4
connections
- Industry
- Internet
- Websites
Jeff Pearson’s Summary
An accomplished support representative going above and beyond the need of providing user assistance in areas of hardware and software acquisition in use, data administration, user training & assistance, and web administration. Future goals are to use current professional experience to launch several successful personal endeavors, that will be housed online.
Jeff Pearson’s Specialties:
branding and identity, internet marketing, leadership, heavy emphasis on graphic and web design.
Jeff Pearson’s Experience
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Owner / Creative Director
Psycho Munkee
(Design industry)
June 2004 — Present (5 years 6 months)
Logo identity creation, website design and programming, optimizing sites for traffic growth and unique campaign creations.
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Help Desk Analyst III
Texas Instruments
(Public Company; TXN; Semiconductors industry)
2007 — 2008 (1 year )
- Assist users in troubleshooting Outlook 2003 Exchange issues: Setup user accounts within exchange, helped users with profile issues (i.e. migrate from one workstation from another), in depth detailed support of Outlook profiles ranging from calendar issues, to customizing home page down to code component.
- VPN support to Enterprise users using Cisco Secure, Connect2TI, IPASS, Remote2Desktop and Citrix (accessible through external gateway).
- Help users setup and maintain Windows Sharepoint Services 3.0 sites: Assisted with administrator and designer duties.
Logged, Track and Updated issues using Remedy: monitored high priority issues that affected multiple users, VIP users, and escalated to appropriate support group for resolution.
- Produce information updates for knowledge base of commonly and sometimes uncommon issues that the end user may encounter and documented proper measures to resolve, or escalate if issue were to repeat itself in the future.
Additional Information
Jeff Pearson’s Websites:
Jeff Pearson’s Interests:
Technology, Fashion, Skateboarding, Gadgets, Cellular Hardware, Cartoon Network, and YOU!
Jeff Pearson’s Contact Settings
Interested In:
- consulting offers
- new ventures
- expertise requests
- business deals
- reference requests
- getting back in touch
