Sales Manager at Quint Wellington Redwood
Brazil
Sales Manager at Quint Wellington Redwood
Brazil
Experience:
. Sales, Business Development, Consulting and IT Management Experience
. Products and Methodologies Expertise: CRM, Call Center, Telecom, ITIL and e-Business
. 20 years working with Technology Infrastructure, Software Applications and Business Intelligence
. Companies: Oracle, CPM, Damovo, Ensec, Softing and Invisy
. Projects: Xerox, Aventis, Bradesco Bank, Bradesco Insurance, Unibanco, Serasa, PakPrint, NP Group, and others
. Ability to adapt, grow and perform in new and changing environments
. Strengths include leadership, communication and team working skills; working with partners; negotiation; contracts; ability to work with complex deals and situations; customer-centric approach; results orientation
. Leadership capabilities based in ethical attitudes, teamwork, synergy, and mutual respect
. “First to understand, then to be understood”. Based on this, he usually have a nice relationship with internal and external customers, being able to understand not only exposed needs, but also occult and desired ones.
Languages:
. English, Portuguese and Spanish.
. Cross-Functional Management
. Business Development
. Team Building and Leadership
. Business Process Analysis
. Customer, Partner and Vendor Relationship
. Best Practices & Continuous Improvement
. Consulting: Project Management, Solution Architecture and Sales
. IT: ERP, CRM, Business Intelligence, Telecom and ITIL
(Information Technology and Services industry)
September 2007 — Present (2 years 3 months)
(Privately Held; 1-10 employees; Information Technology and Services industry)
September 2002 — Present (7 years 3 months)
. ITIL/Service Desk Project at Serasa: He defined project, responsibilities, processes, sizing and timing of implantation. After acquisition of the CA’s Unicenter, managed the implantation, being the intermediary between Serasa and CA (Oct/2005 - Current);
. CRM at Admix: defined the business needs of the company and wrote the process and specification to develop a CRM software and Portal (June - Aug/2006);
. Telecom in NP/PIC Group: reorganization of the telephony (DAC, Recorders, Billing, Dialer) of the biggest collection company in Brazil (2,000 seats), generating as resulted a monthly economy of R$ 300,000.00 (May/2003 - Current);
. Pre-Sales and Sales for Alcatel: as a Alcatel partner, closed a deal above than R$ 1.000.000,00 in a telephony opportunity (Jul/2005 - Feb/2006);
. Auditorship of Telephony Accounts at Siscom: recovered almost R$ 200,000.00 in improper collections (2005 and 2006);
. Telecom Costs Reduction at Construcap: 30% of reduction per month (2005).
(Privately Held; 5001-10,000 employees; Information Technology and Services industry)
February 2002 — September 2002 (8 months)
. Closed services and products deals for companies as CPFL and Comgás
(Public Company; 10,001 or more employees; Information Technology and Services industry)
June 1999 — December 2001 (2 years 7 months)
. Coordenation of the Oracle Pre-Sales Consultants (CRM and later, ERP), also making lectures, demonstrations and proposals;
. Xerox: closed the deal CRM and Collections, greatest project of CRM of the Oracle in Brazil until today;
. Aventis CropScience: participation in the biggest world-wide project of the Oracle, raising necessities of Latin America and participating of executive meetings in Germany;
. PakPrint (business Portal of the Klabin, Suzano, Ripasa, International Paper and VCP): managed 20 people for archetype elaboration, survey of the necessities, demonstration and proposal
. Romi: project of CRM, update of the base Oracle Applications;
. Meetings with Controlling of Development of Products of CRM, arguing local necessities, creating new functionalities for the solution.
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
June 1998 — December 1999 (1 year 7 months)
As Product Specialist, was responsible to make alliances and manage deals with Avaya, Nortel, Siebel, Peoplesoft and IMA. During 6 months was responsible for Bradesco Healthcare Call Center project in São Paulo;
(Privately Held; 11-50 employees; Information Technology and Services industry)
June 1995 — May 1998 (3 years )
. Xerox: telemarketing Project, software and dialer for 100 seats;
. Compaq: telesales project;
. Responsible for selling CRM and call center solution to Yoki, Isma, Rogê Distribuidora and many others;
(Privately Held; 201-500 employees; Information Technology and Services industry)
January 1989 — May 1995 (6 years 5 months)
. Implemented facilities automation, making the configurations, giving training and carrying through managemental meetings for definition of the operation. Some times worked as Sales Consultant;
. Some Projects: CVRD, Bradesco, Unibanco, Casa da Moeda, Banco Central do Brasil, CEMIG, Acesita, IBM, BM&F, Bosch, Caterpillar, Ciba-Geigy, Compaq, Dataprev, Mannesmann, McCann Erickson, Kodak, Texaco and others.
1998 — 2012 (expected)
2002 — 2009
BS , Telecom Engineer , 1982 — 1986
MS – Faculdade de Administração de Sorocaba – Administration
ITIL – Quint - 2007
Application Implementation Methodology AIM – Oracle – 2004;
International Mercuri Training - Consultative Sales – 2002;
Dealing With Difficult People – USA – 2000;
E-Business Suite - CRM - Oracle - 2000
Projects, Sales, Consulting or Products opportunity e-mail: acguido01@yahoo.com.br mobile: 55-11-9641-5025