
Business Analyst II at National Association of Insurance Commissioners (NAIC)
Kansas City, Missouri Area

Business Analyst II at National Association of Insurance Commissioners (NAIC)
Kansas City, Missouri Area
Antonia Peterson is an accomplished and integrity-driven professional offering over 8 years of business success on local and national levels with strong concentration and enormous success in relationship management, business process design and process improvement implementation.
Antonia has been recognized as a savvy leader with strengths in re-engineering business processes, defining continuous improvement processes, presiding over lively brainstorming sessions, building consensus, recognizing and accelerating peer’s strengths, delegating the ‘right’ task to the ‘right’ person, and building powerful teams that can conquer any obstacles.
She is an intelligent businesswoman with highly diverse business knowledge and propensity to initiate positive changes. She has received many praises for prudently managing processes and outcomes and continually extinguishing ‘fires’. Antonia is not afraid to delve into uncharted waters and can capitalize on strong business acumen and natural leadership talents to steer teams and company in new directions.
Business Intelligence Consulting Group, Certification received September 2008
• Oracle Business Intelligence Advanced Dashboard/ Report Application Development
The Bob Pike Group, Certificate received November 2008
• Train the Trainer
Certified Microsoft Access Specialist, Certificate received May 2009
(Non-Profit; Security and Investigations industry)
September 2009 — Present (3 months)
(Public Company; BAYtk.pk; Pharmaceuticals industry)
April 2007 — January 2009 (1 year 10 months)
Served as consulting liaison between the Business and IT in developing sales analyses and custom sales reports using SQL & Oracle Business Intelligence (OBI). Developed and maintained dashboard pages utilizing OBI for sales force to track their business. Worked closely with Vice-President of Sales, Area Business Directors, and Product Managers to forecast sales data. Served in desktop support and trainer roles responsible for the development of the sales force (175 consultants).
(Public Company; S; Telecommunications industry)
November 2006 — March 2007 (5 months)
I served in a contractor role for the Sprint Nextel account in the Payment Operations department. This position entailed research of CDMA payment issues including misapplied/unapplied payments, tender error corrections, encoding errors and reporting. I communicated daily with retail store locations and third party vendors across the United States. This was a six month contract as Sprint and Nextel merged their two platforms (CDMA and IDEN).
(Public Company; DCX; Financial Services industry)
November 2003 — July 2006 (2 years 9 months)
I served as the team lead for five employees. Our responsibilities included sorting incoming receivables, matching vendor invoices with appropriate general ledgers, research of past due invoices, paying current invoices, and handing various other tasks such as parking tickets and registration on leased vehicles; communicate with Home Office regarding accounting issues and reporting; maintained relationships with vendors; research stale-dated checks; handle all escalated issues.
(Financial Services industry)
June 2002 — October 2003 (1 year 5 months)
I managed the bankruptcy and limited partnership processing operation to ensure that all claims were facilitated in an efficient and timely manner. Monitored processes as well as designed and implemented more effective procedures. Determined, managed, and enforced quality control standards; Provided technical assistance to processors; Assisted subordinates with determining priorities; Ensured all goals were being met; Recommended and designed system enhancements; Trained and coached; Monitored attendance and vacation usage; Created and maintained processing procedures; Facilitated special projects; Managed all brokerage trades; Assisted logistics with special projects; Coordinated and distributed information to staff, sales associates, and Management; Provided monthly control reports.
M.A. , Organizational Development , 2008 — 2009
B.A. , Management and Human Relations , 2004 — 2007