
Training Director, Optimum Outlook
London, United Kingdom

Training Director, Optimum Outlook
London, United Kingdom
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IT Trainer with over 5 years training design and delivery experience working within a variety of public and private sector organisations. Main focus on MS Office, ECDL and bespoke systems training.
Training Delivery - MS Office (XP-2007), ECDL, Bespoke Applications (Siebel CRM, Oracle ERP, Defence, MoD, EDRMS, Web Publishing), Induction/Refresher
TAP Certified in Training Design and Development. Can analyse, design and develop and deliver training courses as well as technical authoring of high quality end-user manuals and other support materials
(Professional Training & Coaching industry)
November 2006 — Present (3 years 1 month)
Delivering training programmes in MS Office, ECDL and bespoke systems
Carrying out TNA, Design & Development, Delivery and Evaluation of all training programmes
Developing process, job or system based support materials (step-by-step guides, user manuals, quick reference guides) for businesses
(Privately Held; 1-10 employees; Market Research industry)
September 2006 — Present (3 years 3 months)
Organising and conducting induction training sessions for all new employees and refresher training for existing staff
Development of staff and contractor documentation (training manuals and handbooks)
Developing eNewsletters to inform staff/clients of updates and advertise training
Continuous development of procedures, policies, processes, manuals and systems
BCS Professional Member