Annie Laurie Hall annie_laurie_hall@yahoo.com

Current

Executive VP & Chief Operating Officer at Worldwide Revenue Solutions

Past

Director of Operations at Clayton Lender Solutions
Management Consultantat Self-Employed (Self-employed)
Executive Vice President at Medical Advocacy Services for Healthcare

Executive Vice President, COO, CFO at First Financial Corporation
Buyer & Management Systems Administrator at Hercules, Inc.

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Education

Baylor University - Hankamer School of Business
Baylor University - Hankamer School of Business

Recommended

12 people have recommended Annie Laurie

Connections

500+ connections

Industry

Executive Office

Annie Laurie Hall annie_laurie_hall@yahoo.com’s Summary

Currently seeking senior leadership position.

Seasoned operational and financial leader with experience overseeing industry-leading organizations and achieving objectives. Energetic visionary with demonstrated ability to turnaround underperforming operations, negotiate and improve complex customer relationships,and optimize performance through implementation of effective systems. Dynamic leader and communicator with a talent for developing highly motivated teams with the mutual goal of achieving the vision through company growth and profitability. Utilizes interpersonal skills and experience to integrate all aspects of the value chain and bring together strategy, operations, and people.

Annie Laurie Hall annie_laurie_hall@yahoo.com’s Specialties:

Strategic Vision & Planning
Operations & Financial Mgt.
Organizational Growth / Turnaround
Profit & Loss Mgt.
Leadership & Team Building
Relationship Mgt.
Regulatory Compliance
Process & Performance Improvement
Metrics & Reporting
Risk Mgt.
Change Management
System Development & Integration
Executive Presentations

Annie Laurie Hall annie_laurie_hall@yahoo.com’s Experience

Executive VP & Chief Operating Officer

Worldwide Revenue Solutions

(Privately Held; 11-50 employees; Hospitality industry)

November 2007 — Present (1 year 2 months)

WRS provides online marketing and web-presence management for the hospitality industry.
Director of Operations

Clayton Lender Solutions

(Public Company; 201-500 employees; CLAY; Financial Services industry)

April 2006 — June 2007 (1 year 3 months)

Dallas and Chicago business units provided high volume, outsourced back-office operations for Wall Street Investors in the residential mortgage industry.

• Led operations and turnaround activities for this newly acquired $20 million business unit.
• Due diligence underwriting capacity increased by 200% in 45 days; costs were reduced by 75%; accuracy rates increased from 25% to 98% within 90 days.
• Eliminated extensive backlogs and re-work and attained consistent on-time delivery while reducing costs and eliminated customer service complaints.
• Utilized Theory of Constraints and Lean techniques to increase document imaging productivity from 20,000 pages per day to over 120,000 pages per day while reducing staffing costs by $150,000 annually.
• Established Quality function and suggested changes to pricing, contracts and service level agreements.
• Developed metrics, reporting and system enhancements to facilitate decision making.
Management Consultant
Self-Employed (Self-employed)

(Self-Employed; Myself Only; Management Consulting industry)

June 2005 — April 2006 (11 months)

Management and Operations consulting services for a select portfolio of small businesses. Client companies included a single physician specialty practice and a residential and commercial property management firm with multiple properties and Home Owners Associations under management.

• Improved accounting systems to provide segment specific metrics and reporting.
• Initiated change with respect to human resources functions along with operational policies, procedures and workflow to reduce costs, improve client satisfaction and enhance employee morale.
• Resolved issues with Department of Labor and the Internal Revenue Service.
• Negotiated vendor contracts and suggested appropriate Employee Benefits options.
Executive Vice President

Medical Advocacy Services for Healthcare

(Privately Held; 51-200 employees; Consumer Services industry)

2003 — 2005 (2 years)

Leader in public benefits eligibility services and patient advocacy. Improves the revenue cycle implications of indigent and self-insured patients.

• Strategic planning responsibility for national growth initiatives, including operations, HR, QA, and IT.
• Reduced field level operating costs by 22% yielding an EBITDA improvement of 48%.
• Improved client confidence and new advocate retention rates by reducing new-contract integration from 3 months to 6 weeks.
• Transformed corporate culture by initiating aggressive planning, leadership development, team building and open communication .
• Directed the development of new IT tools, systems and processes to enhance data exchange with clients and public agencies, automate forms completion, and reduce the experience level for initial screening.
• Collaborated with federal and state public benefits agencies to improve integration of services.
• Redesigned pricing and proposal process to insure profitability and mitigate risk
Executive Vice President, COO, CFO

First Financial Corporation

(Privately Held; 51-200 employees; Financial Services industry)

March 1993 — August 2003 (10 years 6 months)

Financial services firm with four divisions mortgage, insurance, banking and investments in a multiple entity, multiple location environment.

• Complete management and strategic planning responsibility for marketing, sales and production operations for retail, wholesale and correspondent production, operations centers, HR, IT, QA, Accounting, Risk Mgt.
• Increased mortgage production volumes from $250 million per year to in excess of $600 million per year.
Increased efficiency of underwriting department by 200% and reduced the time in process from loan application to funding from 30 days to 24-48 hours.
• Evaluated, acquired and integrated retail branches into the company's culture and processes.
• Developed compensation and performance plans to align individual contributions with the corporate vision.
• Actively managed financing relationship for line of credit in excess of $50 million.
• Directed corporate business planning, budgeting, metrics and reporting.
.
Buyer & Management Systems Administrator

Hercules, Inc.

(Public Company; 501-1000 employees; Aviation & Aerospace industry)

1987 — 1993 (6 years)

Navy defense contractor manufacturing solid rocket motors for missiles.

Management Systems Administrator (1991-1993)
• Served as liaison between staff and executive management for process and cost improvement initiatives.
• Implemented Quality Circles program and facilitated Quality Circles meetings.
• Responsible for the plant Cost Improvement Program and successfully met annual targets exceeding $4.2 million annually.

Buyer (1987 - 1991)
• Responsible for proposal, vendor selection and price negotiation of various commodities vital to the manufacturing process including, chemical and hazardous waste contracts. Purchase volumes exceeded $10 million annually.

Annie Laurie Hall annie_laurie_hall@yahoo.com’s Education

Baylor University - Hankamer School of Business

MBA, Business Administration, 1991 — 1993

Executive MBA program. GPA of 4.0
Baylor University - Hankamer School of Business

BBA, Business Administration - Management, 1980 — 1983

Activities and Societies:

Alpha Phi Omega