Ann Grove

Current

President at Logical Writing Solutions, Inc.

Past

Teaming Partner at ENCORE Technical Resources, Inc
Technical Writing Consultant at Think Interactive
Technical Writing Consultant at Nuclear Electric Insurance Limited

Training and Documentation Consultant at ARAMARK
Audit Documentation Consultant at Volvo IT
Implementation Coordination Consultant at York International
Technical Writing Consultant at Commonwealth of Pennsylvania
Technical Writing Adjunct Professor, English Department at Harrisburg Area Community College
Consulting Content Developer at DuPont Performance Coating
Consulting Writer at David's Bridal
Documentation Consultant at BrassRing Systems
Senior Technical Writer at sanofi-aventis
Consulting Instructional Designer at SunGard SCT
Lead Writer / Consultant at Yellow Book USA
Curriculum Developer at Global Knowledge
Director of Publications at Bentley Systems
Marketing Manager at Littlejohn Engineering Associates, Inc.

see less...

14 more...

Education

Bloomsburg University of Pennsylvania
Villanova University
Lafayette College

see less...

Recommended

7 people have recommended Ann

Connections

157 connections

Industry

Computer Software

Websites

Ann Grove’s Summary

I can be reached at 717.927.6168 for a free consultation, or you can follow me on Twitter: @AnnGrove.

As president of Logical Writing Solutions, Inc., I serve as the lead consultant for a technical and business communication firm. Often, Logical is hired to write materials for a new product or a new release or version of an existing product. We write guides or manuals, or develop eLearning or instructor-led training solutions. Founded in 2000, LWS also can help you prepare for SOX audits, spruce up that tired web page, or launch your next product. I often serve as lead consultant.

I have many volunteer passions. I serve as president of the midstate Pennsylvania chapter of the Society for Technical Communication. Also, in the last year, I've been helping job hunters on an informal basis to understand how to develop a personal brand, an effort that earned me a nomination as 2009 Technology Educator of the Year for the Technology Council of Central Pennsylvania.

Ann Grove’s Specialties:

Technical writing for custom-built software applications
Technical writing for manufacturing
Technical writing for the energy sector
Instructional design for the classroom or for eLearning
Marketing
Security and compliance documentation
Delivery of classroom or online training

Ann Grove’s Experience

President

Logical Writing Solutions, Inc.

(Information Technology and Services industry)

2000 — Present (9 years)

Note: The other jobs listed during this time frame are LWS projects on which I served as a consultant.

Manage a small company that provides technical writing, training, marketing, and business writing services, while serving as a consultant. Founded business in 2000 and incorporated in 2001.
Teaming Partner

ENCORE Technical Resources, Inc

(Computer Software industry)

2009 — 2009 (less than a year)

As part of this ongoing relationship, co-wrote an installation and operations guide for a permanent magnet motor that is used for applications such as oil rigs.
Technical Writing Consultant

Think Interactive

(Graphic Design industry)

2008 — 2008 (less than a year)

Wrote user guide that describes how to install Voice over IP (VoIP) software.
Technical Writing Consultant

Nuclear Electric Insurance Limited

(Privately Held; 51-200 employees; Insurance industry)

2004 — 2008 (4 years)

Lead Technical Writer (2004, 2005, 2006, 2007 – 2008): Wrote a total of more than 450 pages of software documentation to date for this insurer of nuclear power plants.
Training and Documentation Consultant

ARAMARK

(Privately Held; 10,001 or more employees; Hospitality industry)

2006 — 2008 (2 years)

Lead Technical Writer (2002, 2005, 2007): Wrote a 175-page user manual for complex Supply Chain Management software for a hospitality company.

Business Analyst (2005 – 2006): Documented Sarbanes-Oxley compliance.
Audit Documentation Consultant

Volvo IT

(Privately Held; 10,001 or more employees; Information Technology and Services industry)

2006 — 2007 (1 year)

SOX Evidence Coordinator (2006 – 2007): Coordinated in a large-scale, top-down risk assessment designed to prove to auditors that the managers in North America maintain adequate control over financial reporting.

Security Analyst (2006): Developed policies and procedures to ensure that employees and consultants had appropriate access to Volvo resources.
Implementation Coordination Consultant

York International

(Public Company; 10,001 or more employees; Mechanical or Industrial Engineering industry)

2004 — 2004 (less than a year)

Scheduled training, implementation teams, and equipment for a rollout of a software product, YorkConnect.
Technical Writing Consultant

Commonwealth of Pennsylvania

(Government Administration industry)

2002 — 2004 (2 years)

Senior Technical Writer, Department of Public Welfare (2003 – 2004): Wrote computer-based and instructor-led training materials for software that manages childcare subsidies Prepared the implementation binder. Wrote online help. Compiled a glossary.

Lead Writer, Office of Information Technology (2002): Wrote step-by-step instructions for state employees who are responsible for the security of Pennsylvania’s mission-critical Web applications.
Technical Writing Adjunct Professor, English Department

Harrisburg Area Community College

(Higher Education industry)

February 2004 — June 2004 (5 months)
Consulting Content Developer

DuPont Performance Coating

(Public Company; 10,001 or more employees; DD; Chemicals industry)

2003 — 2003 (less than a year)

Wrote browser-based content that introduced collision repair shops to the concept of standardizing procedures for car repairs and insurance claims.
Consulting Writer

David's Bridal

(Public Company; 1001-5000 employees; Retail industry)

2002 — 2003 (1 year)

Wrote a 400-page user manual to introduce personnel to a new point of sale and special order system being implemented at David’s 160 stores. Served as a member of the software development team, reporting bugs and providing input on the needs of end users.
Documentation Consultant

BrassRing Systems

(Privately Held; 201-500 employees; Computer Software industry)

2001 — 2002 (1 year)

Wrote a 250-page implementation guide for a Web-based application that processes resumes received over the Internet and transfers the information into a company’s human resources system
Senior Technical Writer

sanofi-aventis

(Public Company; 10,001 or more employees; SNY; Pharmaceuticals industry)

2001 — 2001 (less than a year)
Consulting Instructional Designer

SunGard SCT

(Privately Held; 1001-5000 employees; Computer Software industry)

2000 — 2000 (less than a year)

Developed classroom materials about endowment management, financial aid, finance, the alumni/development-to-finance interface, the human resources-to-finance interface, and the accounts receivable-to-finance interface for this Global Education Solutions project.
Lead Writer / Consultant

Yellow Book USA

(Public Company; 5001-10,000 employees; Marketing and Advertising industry)

2000 — 2000 (less than a year)

Wrote training materials to introduce employees to a new project management process. Served as an instructor for the pilot test of the one-day course.
Curriculum Developer

Global Knowledge

(Privately Held; 1001-5000 employees; Information Technology and Services industry)

1998 — 2000 (2 years)
Director of Publications

Bentley Systems

(Privately Held; 1001-5000 employees; Computer Software industry)

1999 — 2000 (1 year)

For a company called Haestad Methods which was later purchased by Bentley Systems, oversaw all written and online publications for an international hydraulic and hydrologic engineering software company, including marketing pieces. Supervised and collaborated with a help documentation team that produced 1000 pages of online and hardcopy documentation required for the simultaneous release of three products. Served as managing editor for a series of graduate-level textbooks.
Marketing Manager

Littlejohn Engineering Associates, Inc.

(Civil Engineering industry)

1997 — 1998 (1 year)

Ann Grove’s Education

Bloomsburg University of Pennsylvania

BA , Journalism with a PR concentration , 1983 — 1987
Villanova University

Civil Engineering 1994

Studied advanced math and science.
Lafayette College

Civil Engineering 1992

Studied advanced math and science.

Additional Information

Ann Grove’s Websites:

Ann Grove’s Groups:

Member, Society for Technical Communication, 2000 to present.
President, STC Susquehanna Valley Chapter 2008 to present.
Participant, Technology Council of Central Pennsylvania, 2007 to present