Senior Assistant Director, Alumni Relations at Illinois State University
Bloomington/Normal, Illinois Area
Senior Assistant Director, Alumni Relations at Illinois State University
Bloomington/Normal, Illinois Area
Responsibilities include management and maintenance of Alumni Association Web Site, MySpace/Facebook social networks, YouTube, and four generic e-mail addresses. Edit and provide content for the Illinois State Alumni E-newsletter and alumni magazine. Manage vendor contracts and travel programs.
Anniversary Directory Project
• Executed budget forecasting utilizing request for proposals by vendors, historical information, market research, and cost budgeting.
• Facilitated conflict resolution on issues regarding data transfer and customer satisfaction.
• Enforced accountability to areas regarding adherence to timelines and meeting deadlines.
PCI Compliance Transition Project
• Facilitated sessions between campus units and vendors to determine and assign roles of project team members.
• Determined risk identification factors for our stakeholders and customers.
• Worked to facilitate mandated changes and implement corrective actions or defect repair in the collection of credit card payments
• Managed the testing and implementation phases of the project.
Alumni Association Website Re-Design Project
• Collaborated with designers to implement requirements and ensure customer expectations were met or exceeded.
• Gathered audience reaction and website experience feedback and implemented continuous improvements for increased customer visits.
• Submitted quarterly reports on performance to advisory board and staff on overall project performance and customer satisfaction.
Cultivation of Virtual Relationships Project
• Created opportunities to leverage existing social online communities to cultivate virtual relationships with existing online users.
• Implemented design, marketing, and content of university’s presence on MySpace, Facebook, and YouTube.
• Acquired legal and licensing approval for mascot usage and university representation online.
• Researched opportunities to brand profile presence to represent university culture and traditions.
I have more than 11 years of experience in program management, event planning, strategic marketing, system analysis, creative problem solving, and positive customer and office relationship cultivation. Currently pursuing a PMP designation.
Software Proficiency:
Macromedia DreamWeaver, Macromedia Contribute, Adobe Photoshop, Adobe Illustrator, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft PowerPoint, basic HTML coding, Outlook
(Educational Institution; 1001-5000 employees; Higher Education industry)
April 2008 — Present (7 months)
(Educational Institution; 1001-5000 employees; Online Media industry)
August 1996 — April 2008 (11 years 9 months)
(Program Development industry)
1996 — 2008 (12 years)
(Privately Held; 11-50 employees; Higher Education industry)
2008 — 2008 (less than a year)
M.S., Educational Administration, 1999 — 2002
B.S., Early Childhood Education, 1992 — 1996
Web technologies, communications design, program management, viral marketing, reading non-fiction, and much more.
Eastview Chrisitian Church, Council for the Advancement and Support of Education, SupportingAdvancement.com
• Awarded as Illinois State University Registered Student Organization Advisor of the Year, 2006.
• Received a Gold Award from the Council for Advancement and Support of Education (CASE) for the Future Alumni Leaders Luncheon, 2004.
• Highlighted in the Educating Illinois newsletter for “Individualized Attention” towards students, 2003.
• Advised Association of Student Advancement Programs District V Organization of the year, 2003.
• Nominated as Advisor of the Year for the Association of Student Advancement Programs District V conference, April 2002.
• Selected as a Who’s Who of International Professionals, 2001.
• LeaderShape lead facilitator, 2001.
• Advised the Illinois State University Registered Student Organization of the Year, 2000.