Angela Robson

Current

Lead Consultant at Picobits Ltd.

Past

Senior Data Centre Analyst at Gore Mutual Insurance
Production Manager, Hockey.com at Geosign Corporation
System Administrator, Production at Geosign Corporation

Network Administrator at Geosign Corporation
Desktop Support Technician at National Tech Team
Technical Support Specialist at National TechTeam
Engraving Technician and Panel Wireman at Stegner East Controls
F-15 Avionics Electronics Journeyman at US Air Force

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Education

East Carolina University

Recommended

7 people have recommended Angela

Connections

180 connections

Industry

Information Technology and Services

Websites

Angela Robson’s Summary

• Ten years experience as an IT professional.
• Superior knowledge of Windows administration and VMware..
• Project management and documentation skills.
• Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills.
• High level of initiative and dedication. Able to adapt easily in a fast-paced working environment. Efficient problem-solving skills
• Worked for a small start-up company that grew exponentially in a short period of time.
• Passionate about technology and the Internet.

Angela Robson’s Specialties:

VMware Certified Professional (VCP), VMware ESX and Virtual Infrastructure 3, Microsoft Server administration and implementation, IIS and web server systems, Microsoft Exchange 5.5 to 2003, DNS, Active Directory

Angela Robson’s Experience

Lead Consultant

Picobits Ltd.

(Privately Held; Myself Only; Information Technology and Services industry)

July 2007 — Present (2 years 1 month)

IT Consulting for small to medium sized businesses focusing on support and solutions involving Microsoft and VMware implementation and support.
Senior Data Centre Analyst

Gore Mutual Insurance

(Public Company; 201-500 employees; Insurance industry)

March 2008 — July 2008 (5 months)

Responsible for designing and maintaining a secure, highly available server and networking environment.

Successful completed projects include:

• Planned, configured, deployed and optimized System Center Operations Manager 2007 for all operations and productions servers.
• Deployed and configured new disaster recovery off-site solution using VMWare technologies.
• Reorganized entire Active Directory structure to reflect years of organizational changes and corresponding group policies.
• Planned, deployed and configured Sharepoint 2007 for internal use.
Production Manager, Hockey.com

Geosign Corporation

(Privately Held; 51-200 employees; Internet industry)

January 2007 — July 2007 (7 months)

Responsible for bringing the project to fruition in an as effective a manner as possible, and directed at achieving specific, requirements-based results. This project required the facilitation and coordination of a cross-functional team of stakeholders, managers, designers, application developers and production support personnel.

• Organized, resourced and project-managed all work in the group to accomplish project and organizational objectives
• Worked closely with all team members as well as internal business stakeholders to responsibly ensure quality, progress, efficiency, and finality of each project iteration, milestone and deliverable
• Reviewed and refined project requirements and specifications to ensure they meet project and organizational objectives and goals
• Managed project dependencies; coordinates activities with marketing, development, quality assurance, documentation, support
• Worked with teams to estimate project duration, cost and resource requirements
System Administrator, Production

Geosign Corporation

(Privately Held; 51-200 employees; Internet industry)

January 2005 — January 2007 (2 years 1 month)

Responsible for maintaining all aspects of the production environment including redundant and load-balanced web servers, VMware ESX servers, SAN storage, database servers, and backup solutions.

• Managed and maintained all revenue producing infrastructure including over 200 websites with extremely high traffic.
• Implemented redundancy solutions and scheduled maintenance windows to provide continuous operation for all web servers, domain controllers, database servers and related infrastructure.
• Continuously assessed the capacity of the environment and made recommendations for upgrades and updates where increased performance was required.
• Interfaced with third-party vendors and contractors on a regular basis.
Network Administrator

Geosign Corporation

(Privately Held; 11-50 employees; Internet industry)

September 2001 — January 2005 (3 years 5 months)

Responsible for overall system administration and infrastructure including, but not limited to, all internal and external website functionality, Active Directory organization and administration, email system including both Exchange and BlackBerry server, internal server monitoring system, phone system administration, and file storage and permissions. Interfaced with all departments on a daily basis to ensure a smooth-running operation and make procedural and infrastructure changes where needed. Provided on call service 24x7 for any high-priority emergencies.
Desktop Support Technician

National Tech Team

(Public Company; 201-500 employees; Information Technology and Services industry)

December 1998 — April 2000 (1 year 5 months)

• Provided on-site hardware and software support for the LAN/WAN network at Comshare, Inc. in Ann Arbor, MI.
• Troubleshooting of Novell 4.0, UNIX, Windows 2000, Windows NT 4.0, Windows 98 and 95, TCP/IP, IPX/SPX, terminal emulation, remote access, and various Microsoft products on site at Comshare.
• Responsible for implementing and maintaining software and hardware standards for all systems.
• Installed and configured software such as Lotus Notes and Microsoft Outlook on systems for new employees and provided orientation for correct usage.
• Performed troubleshooting for common user problems such as printing, network connections, and GPF's.
• Continually searched for updates in new technology and notified the customer of possible solutions and upgrades.
Technical Support Specialist

National TechTeam

(Public Company; 501-1000 employees; Information Technology and Services industry)

December 1997 — December 1998 (1 year 1 month)

• Provided software and hardware support for the Chrysler Dial2000 system and the LAN system Mopar Diagnostics Systems 2 (MDS2) for all Chrysler dealerships and training centers throughout the United States and Canada.
• Troubleshooting UNIX, Windows NT 4.0, IBM RAID, X25 Communications, TCP/IP, IPX/SPX, tn3270, remote access, and proprietary software for the Chrysler Dial2000 system.
• Took escalated calls and provided second level support for fellow coworkers as a Resource Technician.
• Specialized in MDS2 systems troubleshooting.
• Captain of the Spirit Team, a group designed to boost and maintain morale of the team.
• Involved in new-hire training and acting as a mentor to new employees to help them familiarize themselves with the new work environment.
Engraving Technician and Panel Wireman

Stegner East Controls

(Privately Held; 51-200 employees; Industrial Automation industry)

January 1997 — December 1997 (1 year)

• Designed and engraved control panel tags using AutoCAD 12 and NewHermes software.
• Performed electrical wiring of control panels using schematics.
F-15 Avionics Electronics Journeyman

US Air Force

(Government Agency; 10,001 or more employees; Military industry)

March 1993 — January 1997 (3 years 11 months)

Troubleshooting and repair of all electronic warfare systems on the F-15 fighter jet.

Angela Robson’s Education

East Carolina University

1993 — 1993

Additional Information

Angela Robson’s Websites:

Angela Robson’s Interests:

I'm interested in new technology, particularly as it applies to the internet. I spend my spare time playing hockey and reading my RSS feeds, as much as work and home life will allow. :)