
Program / Project Specialist, University of Minnesota
Greater Minneapolis-St. Paul Area

Program / Project Specialist, University of Minnesota
Greater Minneapolis-St. Paul Area
I am a program / project specialist with the GroupLens research department at the University of Minnesota.
Student Services, Leadership & Supervision, Project and Process Management, Online Learning and tools
(Higher Education industry)
July 2007 — Present (2 years 6 months)
Managed grant process, including grant application process and reimbursements. Provided student services and human resources support to large student laboratory. Lead event planning for the laboratory, including one large professional conference. Coordinated meetings and travel arrangements for three faculty and twenty-five students. Wrote departmental wikis and managed laboratory social media.
(Higher Education industry)
February 2006 — July 2007 (1 year 6 months)
Collaborate with career coaches to implement over 50 workshops and 3 conferences during an academic year. Provide high-level project management skills by coordinating the mock interview program and resume book for 400 students. Full supervision of one full-time secretarial employee and participated as a key member in organizing staff development events. Served on three search committees: screened resumes, interviewed candidates, participated in decisions meetings.
(Higher Education industry)
June 2004 — February 2006 (1 year 9 months)
Facilitated the entire admissions process into the Human Resources and Industrial Relations (MA-HRIR) Graduate Program. Developed communication channels between undergraduate programs to provide a seamless transfer for graduating students. Traveled to Midwest career and college fairs to recruit and select well-qualified students for our graduate program. Counseled students having difficulty adjusting to graduate school, and referred them to appropriate resources on campus. Worked closely with faculty to hire two members to their team: screened resumes and followed hiring policies and procedures. Researched other closely-related graduate programs; reported to the Director on their admissions and programming trends.
(Higher Education industry)
September 2001 — June 2004 (2 years 10 months)
Positioned as the front-line contact for Industrial Relations Center students and clients. Published departmental web-page to ensure constituents were given timely information. Provided secretarial support for departmental administrator and faculty. Led effort to rejuvenate our class schedule and publicize it in a timely fashion.
(Higher Education industry)
September 1999 — July 2001 (1 year 11 months)
Trained customer inquiry specialists on the computer system and customer-service skills. Produced a standard training manual for customer service representatives. Assisted Vice-President in tracking sales advertisements from competitors.
(Privately Held; 51-200 employees; Telecommunications industry)
September 1997 — July 1999 (1 year 11 months)
Managed a team of 13 customer-service employees in a stressful, high-volume environment. Successfully settled employee disputes and scheduled employees work hours. Trained new customer service representatives on systems, customer-service skills and procedures. Produced a employee handbook for new representatives.
Bachelor of Science , Counseling Psychology, Sociology and Human Resource Development , 2007
training and development, online learning technologies, social media, student affairs, leadership, process management, writing, social networking, career development
GPS Consultant and Small Group Leader for Eagle Brook Church (2009),
New Student Weekend Leader University of Minnesota Office of First-Year Programs (2003)
Student member of Associate Academic Advisor Search Committee for College of Continuing Education (2003),
Professional Development Certificate - Employer Education Services (2001)