
Social Media Marketer also interested in User Experience Design on the Web
Greater New York City Area

Social Media Marketer also interested in User Experience Design on the Web
Greater New York City Area
Social media and conversational marketing is the new way to engage your customers. I participate in social media to learn how to use it to advance Pitney Bowes' brand and improve customer communication.
I am also passionate about User Centered Design on the web and continue to advocate usability as a core competency for any forward looking brand.
Social Media, Emerging Media, Conversational Marketing, B2B Marketing, User Centered Design, Usability Testing, Web ROI
(Public Company; 10,001 or more employees; PBI; Business Supplies and Equipment industry)
October 2007 — Present (2 years 3 months)
• Lead Pitney Bowes’ participation in an array of new/emerging marketing channels including rich media (online video, podcasting) mobile marketing, social media and others.
• Evaluate and assess business value of new technologies and develop key partnerships to guide business implementation.
(Public Company; Information Technology and Services industry)
February 2006 — October 2007 (1 year 9 months)
- Identify and set direction for achieving client’s web objectives, (strong requirement solicitation skills)
- Develop user profiles and elicit user goals through contextual inquiries, focus groups and user surveys
- Establish KPIs for reporting website ROI
- Collaborate with design and IT to brainstorm and validate experience design concepts.
- Conduct competitive analysis of competitor websites
- Apply user-centered design principles to define site and functional architecture through site maps, user flows, and page wireframes
- Set up, conduct and analyze usability tests, perform heuristic analysis
- Oversee integration of site and functional concepts with visual concepts and content. Communicate and collaborate with the internal team through all stages of User Interface development.
- Comfortable with modeling tools such as Visio, Dreamweaver, Photoshop, Illustrator
- Strong communication and analytical skills
(Public Company; Information Technology and Services industry)
December 2004 — January 2006 (1 year 2 months)
Management of various web-related projects.
- Requirements solicitation and management
- Resource allocation and budgeting,
- Project timeline setup and management (MS Project)
- Work with outside agencies
Human Computer Interaction 2006 — 2008
M.S. , Management , 1998 — 2000
B.A. , Linguistics , 1994 — 1998
social media, microblogging, conversational marketing, blogging, social media transparency, eMarketing, Information Architecture, Twitter, blip.fm,
Blogging Council, Usability Professionals Association, Information Architecture Institute