Andy Yiu

Current

• Staff Software Engineer at IBM

Past

• Software Analyst at IBM - WebSphere FVT
• Software Analyst at IBM - WebSphere AIS
• Software Analyst at IBM - Lotus Technical Support

• Undergraduate Research Assistant at University of Texas at Austin - Department of Chemistry & Biochemistry

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1 more...

Education

• Pennsylvania State University
• The University of Texas at Austin

Recommended

4 people have recommended Andy

Connections

220 connections

Industry

Computer Software

Websites

• My Blog

Andy Yiu’s Summary

Andy Yiu is a Staff Software Engineer at IBM providing enterprise support services for IBM Lotus Sametime and associated products to many Fortune 500 companies. With over 5 years of experience in systems management and support services, Andy brings expert knowledge in the realms of directory services, networking and Internet technologies. Unwilling to wait for change, he is a change agent in any organization, bringing fresh and innovative ideas to streamline and improve existing processes and adding value to existing products/services. Many of the projects implemented have lead to higher customer satisfaction recognized through three consecutive IBM Bravo Awards for outstanding customer service awarded in 2005, 2006, 2007 and 2008.

Andy holds a Masters of Business Administration and Bachelors Degree in Computer Science and is currently pursuing an MBA.

Andy Yiu’s Specialties:

Programming Languages: Proficient in Java, C++, Perl, HTML, JSP/Servlet, JavaScript
IDE: WebSphere Studio Application Developer Studio, Visual Studio, Eclipse
Operating Systems: Windows NT/2000/2003/XP, Unix, Linux, Mac OS X
Server Platforms: WebSphere Application Server & Edge Components, IBM/Lotus Domino Server 5.x / 6.x / 7.x, Lotus Sametime 2.x-7.5.x,

Andy Yiu’s Experience

• Staff Software Engineer

  IBM

  (Public Company; 10,001 or more employees; IBM; Computer Software industry)

  August 2004 — Present (5 years)

  Support:
  • Provide expertise in installing/troubleshooting IBM Sametime and integration with 3rd-party LDAP resources.
  • Worked with Sametime Administrators from the top Fortune 500 and other enterprise level companies to rapidly resolve software issues, minimize server downtime and customize network applications.
  • Handled several Critical Customer Situations and driven them to success leading to high customer satisfaction and in some cases major sales.
  • Led initiatives to foster closer working relationships horizontally between Level 2 product integration teams, vertically between Level 2/ Level 3 support teams, product documentation and training teams.
  • Performed Software Problem Report Triage to outline the highest priority items to be fixed in the next release.
  • Participated in the OPC review program leading to the problem determination of several major points of customer dissatisfaction and evaluation of support/product improvement.

• Software Analyst

  IBM - WebSphere FVT

  (Public Company; 10,001 or more employees; IBM; Computer Software industry)

  May 2004 — July 2004 (3 months)

  - Quickly learned and utilized the z/OS system interfaces and delivered a high-quality training to the FVT group.
  - Merged test case code from the Windows/Unix platforms with z/OS test case code.
  - Ran test cases for the Windows / Unix / z/OS platforms to ensure high product quality deliverables.
  - Managed hardware resources and resource distribution.

• Software Analyst

  IBM - WebSphere AIS

  (Public Company; 10,001 or more employees; IBM; Computer Software industry)

  January 2004 — April 2004 (4 months)

  - Responsible for migrating the AIS Team Website to a new Web Server (http://ais.austin.ibm.com).
  - Retooled existing automation scripts and designed new navigational systems for the site.
  - Integrated STAF services with backend Web Server interactions
  - Successfully deployed an open source search engine and developed a front-end GUI.
  - Jointly assisted in managing the team lab environment.

• Software Analyst

  IBM - Lotus Technical Support

  (Public Company; 10,001 or more employees; IBM; Computer Software industry)

  January 2002 — December 2003 (2 years)

  Intern Group Leader / Project Leader
  • Managed development of Lotus Central, an IBM/Lotus Intranet website, used to disseminate critical information to Software Engineers.
  • Developed a 2-hour Callback Notification System in Perl with Domino backend databases to provide E-mail notifications to Software Engineers, ensuring customer commitments are met.
  • Managed and developed the Lotus Metrics Automation System to calculate business critical performance indicators while saving the IBM Software Group time and money.
  • Development of the Callback Notification Site utilizing the Sametime API, Perl and JavaScripts to allow secure messaging of engineers through a web page.
  • Provided support for the IBM Scholars Program on software such as Lotus Domino/Notes and Sametime.
  • Participated in an IBM WebSphere 5 Residency incorporating Lotus Workplace 1.1 and Sametime Links APIs.
  • Wrote business cases leading to the successful procurement of essential computing resources.

• Undergraduate Research Assistant

  University of Texas at Austin - Department of Chemistry & Biochemistry

  (Educational Institution; 1001-5000 employees; E-Learning industry)

  June 2000 — December 2002 (2 years 7 months)

  - Development of a Concept Mapping program for use with the Chemistry 301 course in Lingo and Perl.
  - Assisted with website and curriculum development on Prometheus and the UT Distance Education Servers.

Andy Yiu’s Education

• Pennsylvania State University

  MBA , Business , 2006 — 2008

• The University of Texas at Austin

  BA , Computer Science , 1999 — 2004

Additional Information

Andy Yiu’s Websites:

• My Blog

Andy Yiu’s Honors:

IBM Bravo Award (2005, 2006, 2007,2008)
IBM Everyday Hero Award (2008)