Technical Team Lead - IBM Lotus Sametime
Houston, Texas Area
- Current
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- Staff Software Engineer at IBM
- Staff Software Engineer at IBM - Lotus Brand
- Staff Software Engineer at IBM Software Group - Lotus
- Past
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- Software Analyst at IBM - WebSphere FVT
- Software Analyst at IBM - WebSphere AIS
- Software Analyst at IBM - Lotus Technical Support
- Undergraduate Research Assistant at University of Texas at Austin - Department of Chemistry & Biochemistry
- Education
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- Pennsylvania State University
- The University of Texas at Austin
- Connections
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116
connections
- Industry
- Computer Software
- Websites
Andy Yiu’s Summary
Andy Yiu is a Staff Software Engineer at IBM providing enterprise support services for IBM Lotus Sametime and associated products to many Fortune 500 companies. With over 5 years of experience in systems management and support services, Andy brings expert knowledge in the realms of directory services, networking and Internet technologies. Unwilling to wait for change, he is a change agent in any organization, bringing fresh and innovative ideas to streamline and improve existing processes and adding value to existing products/services. Many of the projects implemented have lead to higher customer satisfaction recognized through three consecutive IBM Bravo Awards for outstanding customer service awarded in 2005, 2006 and 2007.
Andy holds a Bachelors Degree in Computer Science and is currently pursuing an MBA.
Andy Yiu’s Specialties:
Programming Languages: Proficient in Java, C++, Perl, HTML, JSP/Servlet, JavaScript
IDE: WebSphere Studio Application Developer Studio, Visual Studio, Eclipse
Operating Systems: Windows NT/2000/2003/XP, Unix, Linux, Mac OS X
Server Platforms: WebSphere Application Server & Edge Components, IBM/Lotus Domino Server 5.x / 6.x / 7.x, Lotus Sametime 2.x-7.5.x,
Andy Yiu’s Experience
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Staff Software Engineer
IBM
(Public Company; 10,001 or more employees; IBM; Computer Software industry)
August 2004 — Present (4 years 5 months)
Support:
• Provide expertise in installing/troubleshooting IBM Sametime and integration with 3rd-party LDAP resources.
• Worked with Sametime Administrators from the top Fortune 500 and other enterprise level companies to rapidly resolve software issues, minimize server downtime and customize network applications.
• Handled several Critical Customer Situations and driven them to success leading to high customer satisfaction and in some cases major sales.
• Led initiatives to foster closer working relationships horizontally between Level 2 product integration teams, vertically between Level 2/ Level 3 support teams, product documentation and training teams.
• Performed Software Problem Report Triage to outline the highest priority items to be fixed in the next release.
• Participated in the OPC review program leading to the problem determination of several major points of customer dissatisfaction and evaluation of support/product improvement. -
Staff Software Engineer
IBM - Lotus Brand
(Public Company; Computer Software industry)
2002 — Present (6 years)
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Staff Software Engineer
IBM Software Group - Lotus
(Public Company; Computer Software industry)
2002 — Present (6 years)
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Software Analyst
IBM - WebSphere FVT
(Public Company; 10,001 or more employees; IBM; Computer Software industry)
May 2004 — July 2004 (3 months)
- Quickly learned and utilized the z/OS system interfaces and delivered a high-quality training to the FVT group.
- Merged test case code from the Windows/Unix platforms with z/OS test case code.
- Ran test cases for the Windows / Unix / z/OS platforms to ensure high product quality deliverables.
- Managed hardware resources and resource distribution. -
Software Analyst
IBM - WebSphere AIS
(Public Company; 10,001 or more employees; IBM; Computer Software industry)
January 2004 — April 2004 (4 months)
- Responsible for migrating the AIS Team Website to a new Web Server (http://ais.austin.ibm.com).
- Retooled existing automation scripts and designed new navigational systems for the site.
- Integrated STAF services with backend Web Server interactions
- Successfully deployed an open source search engine and developed a front-end GUI.
- Jointly assisted in managing the team lab environment. -
Software Analyst
IBM - Lotus Technical Support
(Public Company; 10,001 or more employees; IBM; Computer Software industry)
January 2002 — December 2003 (2 years)
Intern Group Leader / Project Leader
• Managed development of Lotus Central, an IBM/Lotus Intranet website, used to disseminate critical information to Software Engineers.
• Developed a 2-hour Callback Notification System in Perl with Domino backend databases to provide E-mail notifications to Software Engineers, ensuring customer commitments are met.
• Managed and developed the Lotus Metrics Automation System to calculate business critical performance indicators while saving the IBM Software Group time and money.
• Development of the Callback Notification Site utilizing the Sametime API, Perl and JavaScripts to allow secure messaging of engineers through a web page.
• Provided support for the IBM Scholars Program on software such as Lotus Domino/Notes and Sametime.
• Participated in an IBM WebSphere 5 Residency incorporating Lotus Workplace 1.1 and Sametime Links APIs.
• Wrote business cases leading to the successful procurement of essential computing resources. -
Undergraduate Research Assistant
University of Texas at Austin - Department of Chemistry & Biochemistry
(Educational Institution; 1001-5000 employees; E-Learning industry)
June 2000 — December 2002 (2 years 7 months)
- Development of a Concept Mapping program for use with the Chemistry 301 course in Lingo and Perl.
- Assisted with website and curriculum development on Prometheus and the UT Distance Education Servers.
Andy Yiu’s Education
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Pennsylvania State University
MBA, Business, 2006 — 2008
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The University of Texas at Austin
BA, Computer Science, 1999 — 2004
Additional Information
Andy Yiu’s Websites:
Andy Yiu’s Honors:
IBM Bravo Award (2005, 2006, 2007,2008)
IBM Everyday Hero Award (2008)
