Andy Mackay

Past

• Business Consultant (Services) at Avaya
• Commercial Manager at Tradingpartners
• Services Business Transformation at Nice CTI Systems (UK) LTD

• Managing Consultant at 3Com
• IT Infrastructure Specialist at BACS
• Technical Officer at British Telecom

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3 more...

Recommended

18 people have recommended Andy

Connections

500+ connections

Industry

Information Technology and Services

Websites

• My Website

Andy Mackay’s Summary

Over 25 years experience working for Major IT Companies (Carriers and Providers) in Various Technical, Consultative and Managerial roles.

Andy Mackay’s Experience

• Business Consultant (Services)

  Avaya

  (Privately Held; Telecommunications industry)

  April 2007 — December 2008 (1 year 9 months)

  I was responsible for developing Avaya’s ability to sell advanced services to our SI/SP partners and FTSE250 customer base. This was a revenue generating role:
  
  • I defined and managed the role out of new Customer engagement strategies and processes.
  • Set agreed SLA’s around return of completed bid documents and pricing schedules.
  • I managed the ATAC design studio resources aligned to my processes in India.
  • This freed up our onsite Pre-Sales resources to spend more time with the Customers on strategic programs and less on producing system designs.
  
  These processes are currently generating an additional $200k to $400k per month in Service revenue. Also a significant measurable uplift of Customer satisfaction through them having a single point of contact and proactive escalation channels with in Avaya.

• Commercial Manager

  Tradingpartners

  (Privately Held; 51-200 employees; Logistics and Supply Chain industry)

  September 2005 — January 2006 (5 months)

  Business Development role: Strengthening TradingPartners ability to sell reverse auctions into the mid-market manufacturing vertical. I took this role as a temporary measure to get enough revenue to start my own Company – Bay Tree Solutions.

• Services Business Transformation

  Nice CTI Systems (UK) LTD

  (Telecommunications industry)

  August 2003 — January 2005 (1 year 6 months)

  This was a fixed term contract as a full time employee. Initially for 6 months extended to 18 months.
  
  I was hired to change the way Nice worked internally and engaged with their Channels and Direct Customers. This was a revenue generating role:
  I was the services account director for all the channel partners who did not have Nice Trained in-house professional services ability, and those who used our professional services for other reasons. Including, Avaya: BT Syntegra: Cable & Wireless: Damovo: EDS: GE: Genesis: Siemens: Sinclair Voicenet; Touchbase and Veritas. The platforms being sold by these resellers were used for voice recording, compliance and quality management in call centres across UK and Ireland.
  
  I grew the Professional Services revenues by 154% from $3.6M to $5.5M in Financial Year 2004.
  
  Dual reporting to Andy Batchelor - Head of Customer Services and Tamir Ginat - President EMEA.

• Managing Consultant

  3Com

  (Public Company; COMS; Computer Networking industry)

  August 1996 — May 2003 (6 years 10 months)

  I was responsible for all Selling and Implementation of VoIP Contact Centre Solutions to SME and Enterprise Customers in EMEA and LAT. This was mostly direct business with leads qualified through 3Com's outbound contact centre. I managed a $4.8M P&L and had direct reports in the UK and Egypt. I reported to Alan Taylor - VP EMEA.

• IT Infrastructure Specialist

  BACS

  (Financial Services industry)

  July 1989 — August 1996 (7 years 2 months)

  Member of the team that rolled out the high-speed inter-bank network using BT SMDS, Cisco Routers & IBM RS6000. With IBM Netview and Boole & Babbage command post for management.
  Responsible for Installation and project management of 3Com switched network and Cat5 infrastructure at all BACS sites replacing Baseband yellow cable network.

• Technical Officer

  British Telecom

  (Public Company; 10,001 or more employees; BT; Telecommunications industry)

  September 1979 — July 1989 (9 years 11 months)

  Installation and commissioning of high speed data lines and equipment at Customer premises.

Additional Information

Andy Mackay’s Websites:

• My Website

Andy Mackay’s Groups:

•    Blue: The DallasBlue Business Network (25,000+ members)
•    Executive Suite
•    Obama for America
•    Telecom Professionals
•    Plaxo.com
•    Amateur Astronomers
•    NICE
•    Skype for Business
•    Apple Professionals
•    Mercedes Benz Owners Clubs - Around the World
•    Avaya Professionals
•    Friends of Iceland
•    Spock Users
•    Unified Communications
•    The 4-Hour Academy
•    Telephony
•    Avaya Employees
•    Friends of the United States of America
•    Semantic Web
•    Solution Sales and Presales Networking Group
•    Contact Center Professional
•    Die Hard Fans Of Led Zeppelin
•    Unified Communication
•    Avaya Alumni Network
•    Telecommunication Professionals
•    NICE Systems Alumni
•    3Com Alumni Association
•    The Open University Alumni
•    British Telecom
•    3Com_Engineer
•    3COM Alumni
•    Egypt Business and Professional Network
•    Avaya Employees and Users
•    AVAYA CONNECTIONS
•    Telecom & Mobile VAS Professionals Worldwide
•    VoIP Oriented
•    BT Network
•    Friends of NASA
•    Old Alleynians Association Alumni Group
•    Ducati owners
•    Career Change Central

Andy Mackay’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• business deals
• reference requests
• getting back in touch