Help Desk Manager at Methodist Healthcare
Greater Memphis Area
- Current
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- Help Desk Manager at Methodist Healthcare
- Past
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- Enterprise Help Desk Manager at Harrah's Entertainment
- Systems Support Manager at US Xpress
- Help Desk Manager at Oakwood Homes
- Education
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- Colorado Technical University
- ECPI
- Tomlinson College
- Recommended
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5 people have recommended Andy - Connections
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151
connections
- Industry
- Information Technology and Services
- Websites
Andy Glover’s Summary
Experienced manager with history of IT Technical Support. Focused on Customer Satisfaction and the attainment of best practices. Interested in branching out to other management experiences. Certified Help Desk Manager - HDI
Manage a mid-size centralized support desk for Harrah's Entertainment. Currently focused on process improvement, staff development, and business alignment.
Member of HDI, ICMI, ICMP
Member HDI Strategic Advisory Board
Speaker at ICMI Conference
HDI Local Chapter President
Andy Glover’s Specialties:
Service Management
Call Center Management
ITIL Certified
Additional Information
Andy Glover’s Websites:
Andy Glover’s Interests:
Training, Writing, Produce Websites for Non Profits, Geocaching
Andy Glover’s Groups:
Habitat for Humanity, Help Desk Institute, HDI Strategic Advisory Board, itSMF, Pownce
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Harrah's Alumni -
Plurk-in -
BarCamp Memphis
Andy Glover’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
