Six Sigma Black Belt, Creative Engineer
San Francisco Bay Area
Six Sigma Black Belt, Creative Engineer
San Francisco Bay Area
Internal consultant providing analytical insights to senior management through scientific decision making. Utilizing Lean Six Sigma methodology & leading cross-functional teams to drive cost reduction & operational excellence in customer care operations.
Operational assessment
Lean & Six Sigma methodologies
Project management
Automation
Data analysis & modeling in Minitab, Excel, Access, SQL
Business Process mapping
(Telecommunications industry)
June 2008 — Present (1 year 6 months)
PROCESS ANALYTICS: Developing a system to identify process improvement opportunities based on user behavior on decision support tool (part of a Six Sigma project that I am leading, with estimated annual benefit of $2MM).
PROCESS IMPROVEMENT STRATEGY: Pioneered a performance improvement framework being deployed across 30+ global contact centers; designed & developed software for back-office integration; managed implementation in Philippines.
PROCESS RE-ENGINEERING: Mapped and redesigned call handling processes & business rules in a $142MM cost-reduction initiative.
Directly responsible for collaborating with Senior Management, Vendor Executives, Subject Matter Experts, Analysts, and Developers scattered across USA, Mexico, Philippines, and India.
(Public Company; CMI; Electrical/Electronic Manufacturing industry)
May 2007 — July 2007 (3 months)
Evangelized, trained, and led implementation of Lean Manufacturing principles in various generator set assembly lines.
RAPID PROCESS IMPROVEMENT: Reduced assembly lines throughput times by value stream mapping multiple lines and working with managers & operators in kaizen projects; up to 50% in time improvement and $150K annual savings.
GREEN: Reduced hazardous waste discharge to satisfy EPA requirements in a Six Sigma Black Belt project.
(Chemicals industry)
June 2006 — July 2006 (2 months)
$100M Indonesian chemical manufacturer of biodiesel, stearic acids, and glycerine from palm & coconut oils.
INVENTORY MANAGEMENT: Developed inventory & production cost monitoring system for a newly-acquired pigment production plant.
CHEMICAL ENGINEERING: Provided design and technical support for the construction of an $8MM biodiesel plant.
(Public Company; 10,001 or more employees; F; Automotive industry)
September 2004 — June 2005 (10 months)
Improved chemical models used to predict air pollution from vehicle emission
Co-authored publication on greenhouse gas kinetics in Chemical Physics Letters
Master of Science & Engineering , Industrial & Operations Engineering , 2007 — 2008
Bachelor of Science and Engineering , Chemical Engineering , 2003 — 2007
mobile technology, green technology, brazilian jiujitsu, weightlifting
Tau Beta Pi, Toastmasters International, Gracie Academy
*Sprint Excellence Award Recipient for a high-impact process-improvement project, February 2009
Brazilian Jiujitsu Blue Belt, Gracie Academy, October 2009