Andrew Shearer

Current

• Product Director, Checkout Applications at eBay

Past

• Director, User Experience Design at eBay
• Senior Manager, User Experience Design at eBay
• Online Customer Experience Manager at EDS

• User Experience Architect at EDS
• Intranet Manager at EDS
• Web Producer at EDS
• Technical Training Specialist at State Farm Insurance
• Digital Production Manager at Presentation Solutions

see less...

5 more...

Education

• The University of Texas at Austin

Recommended

11 people have recommended Andrew

Connections

153 connections

Industry

Internet

Andrew Shearer’s Summary

I have 12 years of experience making online and offline content and interfaces easier to understand and use by a wide range of audiences.

I'm a passionate change agent with a track record of achieving business goals by transforming online customer experiences for business, government and consumer audiences.

Andrew Shearer’s Specialties:

Product strategy and planning, user experience design, search, e-commerce, interaction design, visual design, information architecture, content strategy, standards/patterns documentation, front-end Web development (XHTML and CSS), user research methodologies, snythesis of customer insights, usability and accessibility analysis, multivariate testing, building and leading multidisciplinary teams, people management and mentoring, corporate stakeholder management, group facilitation

Andrew Shearer’s Experience

• Product Director, Checkout Applications

  eBay

  (Public Company; eBay; Internet industry)

  October 2009 — Present (2 months)

• Director, User Experience Design

  eBay

  (Public Company; eBay; Internet industry)

  April 2009 — October 2009 (7 months)

  Lead a team of thirteen interaction designers, visual designers, content strategists and researchers responsible for the search and advertising user experience globally. Currently focused on improving eBay's new "product based" search experience and delivering more compelling shopping experiences for key verticals.
  
  As a member of eBay's Product Leadership Team, partner with business and technology leaders to create a holistic product strategy and manage roadmaps and resources for key product launches.

• Senior Manager, User Experience Design

  eBay

  (Public Company; eBay; Internet industry)

  August 2007 — April 2009 (1 year 9 months)

  Led a team of fifteen interaction designers, visual designers, content strategists and researchers to deliver the next-generation eBay search experience in the third quarter of 2008.
  
  Established an effective partnership between the product and design organizations, giving design a voice at the table. Turned an inherited “red” program status to “green” within two months.
  
  Provided design direction for key “product-based experience” and navigation improvements to help shoppers intuitively manage increased inventory.
  
  Helped evolve the “user experience manager” role from a program manager for a matrixed team into a strategic design leader for a dedicated team.

• Online Customer Experience Manager

  EDS

  (Public Company; HPQ; Information Technology and Services industry)

  March 2005 — August 2007 (2 years 6 months)

  Built a multidisciplinary team of ten that transformed the neglected online gateway for the largest intranet in the world into the highest customer-rated deliverable on the $10 billion Navy Marine Corps Intranet (NMCI) account.

• User Experience Architect

  EDS

  (Public Company; HPQ; Information Technology and Services industry)

  October 2003 — March 2005 (1 year 6 months)

  Led a team of six that revamped the eds.com user experience and internal production processes, increasing sales leads by 29 percent and positioning the team as a strategic partner to the business.

• Intranet Manager

  EDS

  (Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)

  November 2001 — October 2003 (2 years )

  Led a team of nine responsible for five key intranet sites, and created an enterprise community of 750+ global stakeholders to improve consistency across the intranet.

• Web Producer

  EDS

  (Public Company; HPQ; Information Technology and Services industry)

  August 2000 — November 2001 (1 year 4 months)

  Created information architecture, processed updates and reported metrics for five key intranet sites, including the sales support content for the largest business unit at EDS.

• Technical Training Specialist

  State Farm Insurance

  (Privately Held; 10,001 or more employees; Insurance industry)

  August 1998 — August 2000 (2 years 1 month)

  Managed technical training programs and software migration for 3,000+ agency personnel.

• Digital Production Manager

  Presentation Solutions

  (Privately Held; 1-10 employees; Printing industry)

  June 1997 — August 1998 (1 year 3 months)

Andrew Shearer’s Education

• The University of Texas at Austin

  Bachelor of Journalism , Public Relations, Business

  3.7 GPA cumulative (high honors) and 3.9 GPA Journalism
  Public Relations Student Society of America Presidential Citation
  College of Communication Headliners Scholarship
  Member of five honor societies, including Kappa Tau Alpha

Andrew Shearer’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• getting back in touch