Andrew Norris

Current

Functional Technology Manager at BP

Past

Senior Infrastructure Manager at Clifford Chance LLP
Technical Operations Manager at DIAGEO
Datacentre Operations Manager at Unilever

Program Manager at SITA
Senior Advisor at American Express
Post Doctoral Research Fellow at University of Sussex

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Education

University College London
University College London

Recommended

16 people have recommended Andrew

Connections

500+ connections

Industry

Information Technology and Services

Websites

Andrew Norris’s Summary

An ITIL-qualified Head of IT / Senior IT Manager with a proven track record of success within B2B, outsourced support, professional services, e-commerce, financial, corporate & commercial markets.

Strong IT operational leadership with strategic project implementation management experience.

Results orientated & delivery-focused with IT department, infrastructure & systems development skills.

Andrew Norris’s Specialties:

Experience of business-aligned infrastructure, strategy definition, change management, best practice, outsourcing, strategic partners, business process re-engineering, budgets, KPIs, SLAs, data centre facilities, disaster recovery, IT support, team management & new technology deployment initiatives.

ISEB Manager's Certificate in ITIL Infrastructure Management
ISEB Manager's Certificate in ITIL Service Management
ISEB Certificate in IT Architecture

Andrew Norris’s Experience

Functional Technology Manager

BP

(Public Company; BP; Oil & Energy industry)

August 2007 — Present (2 years 4 months)

Responsible for the operation of platforms in the EMDC (European Mega Datacentre) - Server hardware, O/S, Database, Virtualisation (VMware) and OAT (Operational Acceptance Testing). The estate consists of 4750+ physical and 2500+ virtual servers across multiple sites.
Senior Infrastructure Manager

Clifford Chance LLP

(Partnership; 5001-10,000 employees; Legal Services industry)

August 2003 — October 2006 (3 years 3 months)

Global Practice Management System based upon; Oracle e-Business Suite Financials and Keystone Professional. These are implemented using Oracle's three-tier Network Computing Architecture (NCA) and integrated using the Oracle Applications Interconnect (OAI) messaging system.

GPMS is a 24/7 system and will service over 7000 users in 27 offices. The infrastructure is a vital part of GPMS and HP servers are used to provide a scalable, resilient and high performance platform.

There are some 24 clustered PA-RISC servers running the HP-UX 64 bit operating system, deployed to primary and secondary sites to achieve a two-hour recovery time in the event of a failure or 'disaster'. All servers use storage area networks provided by two resilient XP1024 storage arrays with over 15 Terabytes of storage.

The GPMS network consists of resilient technology from CISCO, Nokia and F5. Two Gigabit connections over a resilient DWDM network are used to connect each site.
Technical Operations Manager

DIAGEO

(Public Company; DGE; Food & Beverages industry)

April 2002 — April 2003 (1 year 1 month)

Nightfly has designed and built an innovative, java based, m-commerce product suite that efficiently delivers marketing campaigns via wireless channels. My role has involved the management of the e-commerce environment (hosted web/ application/ SQL server environment, ISP, software suppliers, consultants and other service providers and vendors). I was responsible for all SLA/ OLA issues, including service improvement and disaster recovery.
Datacentre Operations Manager

Unilever

(Public Company; ULVR; Food & Beverages industry)

February 1999 — October 2001 (2 years 9 months)

Managing a third line support team of technical specialists accountable for: availability, performance and installation of hardware, maintenance of system software, security, backup, disaster recovery and remote management of over 300 Unix, VMS and NT servers throughout the UK. Remedy was used for both problem and change management. I was responsible for mentoring and development of all technical team members. Additionally I was accountable for all SLA/ OLA issues, including service improvement and disaster recovery.
Program Manager

SITA

(Public Company; ENT; Telecommunications industry)

January 1994 — December 1998 (5 years )

Lead, motivated and provided technical direction for the engineering service development teams for web based e-commerce services and IP based messaging products.
Senior Advisor

American Express

(Public Company; AXP; Financial Services industry)

1987 — January 1994 (7 years )

Provided technical consultancy to internal business units and external clients. Contributing to the definition of the total business solution and provision of support through to successful implementation of e-commerce applications including user acceptance trials.
Post Doctoral Research Fellow

University of Sussex

(Educational Institution; Higher Education industry)

September 1982 — 1987 (5 years )

Part of the Space and Plasma Physics group at Sussex University working on the GEOS & AMPTE satellite data to gain a better understanding of non linear wave particle interactions in the Earth's magnetosphere.

Andrew Norris’s Education

University College London

PhD , Space Plasma Physics , October 1978 — August 1982
University College London

BSc , Astronomy , October 1975 — June 1978