Practice Manager at Infusion Development
Houston, Texas Area
Practice Manager at Infusion Development
Houston, Texas Area
I am a technical manager with a master's degree in information systems and a background in hands-on software development.
Scope definition, project reporting with earned value, budget tracking, requirements analysis, web-based team collaboration, document versioning and change control, coordination of geographically-dispersed teams.
(Privately Held; Computer Software industry)
October 2009 — Present (2 months)
(Public Company; CSC; Information Technology and Services industry)
February 2009 — September 2009 (8 months)
• Manage a global team of 10 technicians providing 24X7 services under a fixed-price contract.
• Participate in CIO-level discussions to propose T&M projects in support of a business-critical platform.
• Coordinate with project managers and the PMO to deliver new services for the platform.
• Interview and hire candidates for my team, including people located in other countries.
• Organize the team around ITIL-aligned team model, customizing that model to fit the needs of the client.
• Evaluate team skill sets and work within a budget to identify and schedule appropriate training.
• Manage vendor escalation on behalf of the client, reporting issues to uncover product defects.
• Measure and report team and system performance metrics, ensuring compliance with SLAs.
• Responsible for customer satisfaction and service excellence, providing a single escalation point for all issues.
(Public Company; PRFT; Information Technology and Services industry)
December 2005 — December 2008 (3 years 1 month)
• Responsible for scope, schedule, and budgets for projects up to $2 Million and up to 23 team members.
• Managed delivery of solutions based on content management, portal, web service and data warehouse platforms.
• Participated in sales process; conducted demonstrations, drafted SOWs, proposed schedules and budgets.
• Established and documented overall technical design for service-oriented architectures (SOA).
• Developed proof-of-concept systems using Java, Documentum, Liferay, Alfresco, and other products / tools.
• Clients included: AMD, Capital Federal Financial, McKesson, Johnson Controls, Alcon.
(Public Company; KBR; Oil & Energy industry)
March 2004 — May 2005 (1 year 3 months)
• Built several portlet applications for the Plumtree platform using .NET technologies.
• Designed and implemented object libraries in C# for isolating connections to SQL Server databases.
• Established workflow system to automate code migration process and record configuration information.
• Managed Microsoft IIS web servers and portlets written in C# and ASP.NET for international portal system.
• Created project schedules with MS Project, provided work estimates, and designed architectures using UML.
(Public Company; OMC; Public Relations and Communications industry)
January 2001 — May 2003 (2 years 5 months)
• Managed a team of junior developers and contractors. Planned development work and set priorities.
• Developed applications for the following platforms: “Classic” ASP, ASP.NET (C#), Java/JSP.
• Participated in sales meetings and evaluated Vignette, BEA, Documentum, Interwoven, and several other vendors.
• Delivered applications for MyKGN, an intranet based on Plumtree portal.
(Privately Held; Information Technology and Services industry)
January 2000 — January 2001 (1 year 1 month)
• Responsible for technical architecture for public-facing website and private corporate intranet.
• Integrated Java, Active Server Pages (ASP), Visual Basic, ActiveX and COM into corporate web applications.
• Coordinated with transactional application developers to develop data reporting on the intranet.
• Analyzed data and designed data structures for relational database management systems.
(Government Agency; Government Administration industry)
September 1997 — January 2000 (2 years 5 months)
• Developed multi-tiered applications using Active Server Pages (ASP), Visual Basic / COM, and SQL Server.
• Created applications to capture financial data from the Reuters DDE Server for storage in SQL Server.
• Designed entity relationship diagrams (ERD) and data flow diagrams (DFD) using Visio.
• Identified and documented business processes and specific end-user requirements.
MS , Information Systems , September 1999 — May 2001
BA , Communication , 1993 — 1997