Ana Lucia Novak

Current

Internet Marketing & Social Media Marketing (In Training) at VA Classroom
E-Commerce Specialist (in training) at HotSkills VA Training
Online Business Manager (OBM) in training at OnlineBusinessManager.com

Virtual Customer Support at Seriosity
Virtual or Outsourced office management, executive support for start-up's and small businesses at Cyberqueen, The Perfect!Assistant Solution

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2 more...

Education

University of Phoenix
HRCI (Human Resources Certification Institution)

Recommended

6 people have recommended Ana Lucia

Connections

132 connections

Industry

Marketing and Advertising

Websites

Ana Lucia Novak’s Summary

Internet -Tech Savvy, Resourceful, and excellent Online Business Manager

I enjoy helping clients free up their time from the day to day mundane tasks to on-going projects with time sensitive deadlines, so that they can focus on building their business and spend quality time with their loved ones.

Areas of joy and passion:

Marketing & Social Media Assistance
*Set up Social & Professional Profiles such as LinkedIn, Facebook, Jigsaw, and Twitter, etc.
*Update Websites, Blogs, Social Profiles and Wikis
*Online Presence & Reputation Management
*Customer Satisfaction Surveys
*Flyers, Price Lists, and other Collateral
*Event planning for tele-seminars, webinars, off-sites (sales, marketing, training)

*Public Relations & Investor Relations: coordinate road-shows; schedule 1.1 with analysts & investors; logistics for conferences & speaking engagement

*Human Resources Generalist:
-Manage recruiting process & activities
-Maintenance of Personnel & HR files; HRIS database maintenance; PTO tracking; Benefits administration & open enrollment periods; Establish New Hire orientation & Exit Interviews; Development of company policies,procedures & the Employee Handbook; Employee Programs, Incentive Programs, Community Outreach Programs; Keep management informed on (updated) HR issues

My extensive experience in Silicon Valley as a sales and marketing coordinator for large corporations & as an office manager for Start-up companies, gave me the confidence and marketing mindset to implement my project management skills for online business owners. I've managed day to day operations of an online business, coordinated logistics for events & provided support for various sales & marketing programs. My passion is derived from a deep desire to help clients as their collaborate partner, while doing what I love which contributes to the bottom line!

Ana Lucia Novak’s Specialties:

*Start up experience in high tech industry, especially Web 2.0
*Internet & Social Media Marketing
*Set up HR department, policy & procedures,employee handbook, new hire orientation & exit interview processes; *Recruit for engineers,marketing,bus.development,& sales
*Office Management = Online Business Manager
*Event Planner for conferences, seminars, off-sites, & training
*SalesForce; CRM experience
*Card Scanner for MS Outlook, ACT! & Salesforce
*Fujitsu ScanSnap

Ana Lucia Novak’s Experience

Internet Marketing & Social Media Marketing (In Training)

VA Classroom

(Marketing and Advertising industry)

May 2009 — Present (3 months)

Online, self directed 10 modules covering all aspects of online/internet marketing and a self directed 10 modules covering Social Media Marketing
E-Commerce Specialist (in training)

HotSkills VA Training

(Marketing and Advertising industry)

April 2009 — Present (4 months)

1. Developing My Marketing Mindset- take initiative & play more of a 'partner' role vs. simply doing administrative tasks.
2. Setting up the Shopping Cart - setup & customize a shopping cart system from scratch based on my client's preferences.
3.Merchant Accounts & Paypal- the buying process: gateways, merchant accounts & using PayPal as a payment option
4.Creating and Using Autoresponders - how to create an autoresponder & post the 'sign-up form' to client's website.
5.Setting up Products/Programs for Sale-The magic 'behind the buy button'. I will learn how to setup a product in the shopping cart, including specifics on how to setup shipping costs, taxes & more.
6.Formatting & Sending Broadcasts
ezines,newsletters & other announcements; how to properly format & distribute a broadcast w/ proper tracking & statistic components.
7.Setting up Teleclass Registration-Everything from bridge lines to post class follow-up, I will learn all the elements (&tips) to setup a seamless teleclass registration process.
8.Blog Posting & Maintenance
As the popularity of 'blogs as a business strategy' increases, more clients are looking for help in posting & maintaining their business blogs.My instructor(s) will cover basic blog setup, posting and plus some ideas on blog traffic and exposure.
9.Assisting in Product Creation (Written & Audio)
While I may not be able to 'write the book' for my client, there are many things I can do to support the product creation process. I will learn everything I can do, from tools to create products, affordable production options to fulfillment.
10.Handling Customer Service Inquiries - to effectively respond to inquiries & support requests w/ a proven 'step by step' customer service template
11.Assisting in Traffic & List Building - Many clients are looking for support in driving traffic to their websites to help build their lists & increase sales. I will learn specific tasks to support my clients traffic strategies.
Online Business Manager (OBM) in training

OnlineBusinessManager.com

(Marketing and Advertising industry)

March 2009 — Present (5 months)
Virtual Customer Support

Seriosity

(Computer Software industry)

2008 — Present (1 year)
Virtual or Outsourced office management, executive support for start-up's and small businesses

Cyberqueen, The Perfect!Assistant Solution

(Human Resources industry)

January 2005 — Present (4 years 7 months)

I began to pursue my Outsourcing business full time in January 2007. From 2005 to present, I had performed projects from time to time while I worked as a contractor or full time elsewhere.

I provide On-Site Office Management & Executive support services as well as "Virtual Executive Assistant support:
-Manage emails, calendars, phone calls for the C+ executive
-Create Power Point slides for meetings, board meetings, marketing
-Schedule meetings and con calls for executive or marketing teams
-Act as middle person to ensure high level customer service for both parties
-Create/set up HR department: update or write company handbook
-Create policy & procedures for employees; maintain files for compliance;
-Onboarding of new hire s (orientation)and conduct exit interviews;
-Help manage Day to Day Operations of an executive or small business t-Provide training of front desk personnel
-Provide personal assistance services
-Event planner for off-sites, meetings, training sessions

Ana Lucia Novak’s Education

University of Phoenix

BS , Business Management , 2004 — 2010 (expected)

How to manage conflicts & confrontation-Rockhurst University
Excel training-Rockhurst University
Taking classes online through SHRM
Goal: to become PHR, PHR-CA certified in Fall 2008/Winter 2009! :>)

Activities and Societies:

International Virtual Assistant Association (IVAA); VirtualAssistants.com; The Virtual Assistant Networking Association (VANA); California Chamber of Commerce, SHRM, NCHRA.
VACOC
HRCI (Human Resources Certification Institution)

PHR , Professional Human Resources , 2008 — 2009

PHR certification requires that you purchase the "system" through SHRM. NCHRA provides mini-classes in order to help prepare you for this certification. It is a 3 hour test and covers the essentials of Human Resources

Activities and Societies:

SHRM, NCHRA

Additional Information

Ana Lucia Novak’s Websites:

Ana Lucia Novak’s Interests:

Enjoy continuing education (online classes); start up venture; avid reader, power-walker and weight training, self development (training), mentor to young women traveling, History of Rome and other aspects of History.

Ana Lucia Novak’s Groups:

International Virtual Assistant Association (IVAA); VA Networking (VANA); Virtual Biz Group; VACOC - Virtual Assistance Chamber of Commerce;
SHRM (Society for Human Resources Management), NCHRA (Northern California Human Resources Association); Central Peninsula Church, Women's Bible Studies, Electronic Arts, Mistral Restaurant