Project Manager and Implementation Lead
Greater Minneapolis-St. Paul Area
Project Manager and Implementation Lead
Greater Minneapolis-St. Paul Area
Account management work with a focus on client customer service, maintaining and growing relationships, soliciting feedback, and providing continuous enhancements.
Project management work with a focus on intranet/internet design and strategy from a non-technical standpoint. Detail-oriented review of current state, content, overall navigation, areas for improvement, future phases, and engaging users.
Project management, account management, client service, intranet review, content management, knowledge management
(Information Technology and Services industry)
April 2009 — Present (8 months)
(Privately Held; Legal Services industry)
March 2009 — Present (9 months)
(Information Services industry)
February 2008 — October 2008 (9 months)
Developed functionality recommendations for law firm intranet product vendor software, provided project management for vendor strategic partnership opportunities, presented webinar series on successful intranet development, reviewed and generated proposals for law firm prospects/clients, development of project requirements for library management system.
(Information Technology and Services industry)
October 2007 — January 2008 (4 months)
Built and implemented external website using third-party vendor software; developed marketing materials such as brochures, promotions, website content; discovered, investigated, and vetted outside design/graphics firms for possible hire.
(Partnership; Law Practice industry)
January 2005 — September 2007 (2 years 9 months)
Managed planning, implementation and maintenance of intranet and work product retrieval (knowledge management) systems; communicated with attorneys, administrators and directors to develop and maintain intranet strategy, mission/scope, structure, navigation, security measures and assessment tools.
(Insurance industry)
September 2001 — December 2004 (3 years 4 months)
Supervised web development team, maintained project supervision of technical team; applied project management tactics for employee intranet and newly developed external website, collaborating with technical and design teams and outside vendors; gathered cross-functional teams to populate online health plan databases; defined and implemented design changes for intranet/internet web pages; maintained and updated intranet/internet web pages; triaged and resolved web issues, questions, comments/suggestions.
(Medical Practice industry)
October 1998 — September 2001 (3 years )
Proofed and edited MayoClinic.com web content for licensing to external partners; collaborated and communicated with editors and outside business partners to ensure accurate, consistent content; utilized external web-based publication and authoring tools for content syndication; monitored and followed up on issues with content delivery or publication.
B.S. , Mass Communications, Marketing , 1993 — 1998
Northwest Martial Arts - black belt in Tae Kwon Do
Minnesota Association of Law Librarians