Client Service Manager at The Albany Group
Portland, Maine Area
Client Service Manager at The Albany Group
Portland, Maine Area
Global Workforce Management Solutions.
Albany combines unparalleled global experience, knowledge and capability, to help companies, staffing suppliers and individuals connect and work together around the world.
Established in 1989, Albany is one of the worlds leading workforce management companies with offices on 6 continents and solutions in over 70 countries. Our workforce solutions are supported by a dedicated global compliance division, assisted by regional hubs, and a global network of experts spanning Accounting, Insurance, HR, Labour Law, Immigration, Visa and Tax Law.
AIRS Certified Diversity Recruiter Designation (CDR), completed training and achieved OPEX Level 1 (comparable to Six Sigma Green Belt), Completed JobMachine Training.
(Privately Held; Management Consulting industry)
March 2009 — Present (9 months)
TD Bank has engaged The Albany Group to manage their contingent workforce activities for the TD Bank International locations.
The Albany Group will perform Managed Services Provider (MSP) services utilizing cutting edge technology by Fieldglass. Suppliers will have equal access to all applicable contingent staffing requests through this vendor neutral program. As a non-staffing company, The Albany Group impartially manages multiple, qualified staffing suppliers who compete equally to fill each contingent staffing request.
~ Partner with the MSP team to manage the day to day operations of TD's overal onsite program internationally
~ Serve as the main contact for the hiring managers, supplier representatives and contractors engaged with TD Bank in the US.
~ Facilitate the processes, and manage compliance with the contingent workforce management program defined by TD & Albany.
(Privately Held; Investment Management industry)
September 2006 — March 2009 (2 years 7 months)
• Developed a single branded College Recruiting Program
• Executed a 3 prong strategy to establish and expand Russell’s recruiting program from a regional focus to a national campus recruiting strategy.
• Organized, planned and attended recruiting events such as career fairs, campus presentations.
• Responsible for building a talent pool and candidate community within the Investment Management and Research, Institutional Sales and Investment Implementation divisions
• Partnered with leaders to identify hiring needs, workforce planning strategies and search assignments
• Monitored individual client expectations and implemented appropriate service levels to exceed client’s needs
• Developed and maintained a network of referrals to help identify and source qualified candidates
• Created and fostered relationships with a variety of organizations to attract and recruit talent into the organization
• Managed and coordinated all communication with candidates and hiring managers
(Public Company; 1001-5000 employees; AZ; Insurance industry)
March 2005 — September 2006 (1 year 7 months)
* Assess business needs in collaboration with hiring managers and talent acquisition team; assess and clarify current and future talent needs to meet business goals.
* Collaborate with team members to ensure internal and external customers experience the best at next.
* Develop and maintain effective and strategic relationships with hiring managers.
* Educate managers on the talent acquisition process.
* Develop, implement, manage, and measure the effectiveness of talent acquisition strategies for attracting and acquiring specialized talent for positions in the sales and sales develeopment departments.
* Develop and maintain a network of recruiting resources for a variety of position types.
* Screen candidates and recommend qualified candidates to managers for interviews.
* Extend candidate offers marketing Allianz’s Total Rewards package and close jobs.
(Public Company; 1001-5000 employees; AZ; Insurance industry)
May 2003 — March 2005 (1 year 11 months)
BA , Public Relations & Advt , 1998 — 2002
1992 — 1996
HR consulting, college recruiting, organizational development, professional networking, diversity recruiting, wealth management industry
Society for Human Resource Management
National Association of Colleges and Employers
Recruiting Roundtable
Employment Management Association
Electronic Recruiting Exchange
CU Hire