Head of Operations
Liverpool, United Kingdom
- Current
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- Head of Service Operations - BT/NHS at SUN Microsystems
- Past
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- Director at Vipersite Limited
- Enterprise Support Manager at Cable & Wireless
- Lead Service Transition Manager at Barclays Bank
- Service Manager at GUS & Argos Retail Group
- Service Development Project Manager at GlaxoSmithKline
- Operations Manager, Data Centre Manager, Systems and Networks Manager, Process Development Manager at Unilever
- Computer Operator and Networks Technician at Liverpool John Moores University
- Technology Consultant at Dawsons Music Limited
- Recommended
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12 people have recommended Andy - Connections
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117
connections
- Industry
- Information Technology and Services
Andy Lewis’s Summary
I am a highly experienced front line IT Manager, specialising in Service Delivery and IT Operations. I have a robust technical pedigree, respectable commercial knowledge and an extensive clear understanding of the totality of providing business information systems and IT infrastructure services. I have in-depth knowledge of processes, personnel, hardware and software issues on large and complex systems, complemented by significant technical support and transition roles including UNIX, Mainframes, PC architecture, Database and Networking. I have a track record of determining and delivering standards, motivating staff and building lasting profitable customer relationships and teams.
In my current and previous roles I am and have been responsible for managing data centres, operations, mainframe and server infrastructure, storage management, database support, customer accounts, media management and locations management, in-sourcing, outsourcing and developing and managing improved 24x7 operational services. I strive to provide an effective service for all operational aspects of a Company's core business systems and other ancillary systems, and customer services. I've been responsible for managing hardware and software maintenance agreements, hiring and developing company staff, departments and 3rd party personnel, and generally directing and coordinating the activities of technical support staff to ensure that the availability, operation and support of systems meet current and evolving business and customer requirements.
Andy Lewis’s Specialties:
I am a Team Leader with a very natural approach which encourages openness.
I am a People Manager who empowers team members, giving them clear objectives but allowing them the latitude to complete tasks in their own way.
I like to set challenging goals for myself and my teams.
I have set and achieved very aggressive cost reduction targets.
I have an ability to ensure that my teams meet or exceed contracted service levels.
Andy Lewis’s Experience
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Head of Service Operations - BT/NHS
SUN Microsystems
(Public Company; 10,001 or more employees; JAVA; Computer Hardware industry)
April 2005 — Present (4 years 8 months)
I provide operational leadership for the 'Annuity' service, heading 1st to 3rd line support teams in Unix, Wintel, Storage and 24x7 Operational Management. 99% is just not good enough as we monitor and respond to every eventuality for our customer, British Telecoms, in support of the NHS CfH program. I also provide business process compliance as a member of the NCRS Program Board and Commercial Cost Management to the Professional Services division of Sun.
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Director
Vipersite Limited
(Privately Held; Myself Only; Information Technology and Services industry)
May 2003 — May 2007 (4 years 1 month)
Prior to joining SUN Microsystems I ran and utilised Vipersite Limited for several years to enable me to provide contract based management consultancy services to Barclays Bank, Cable & Wireless and SUN Microsystems.
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Enterprise Support Manager
Cable & Wireless
(Public Company; 10,001 or more employees; CW.L; Telecommunications industry)
December 2003 — April 2005 (1 year 5 months)
I led, and consolidated, the Technical Support teams providing 1st to 3rd line monitoring, operations, support and development for UNIX, Wintel, Mainframe, Media, Storage, and Locations Management.
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Lead Service Transition Manager
Barclays Bank
(Public Company; 10,001 or more employees; BARC; Banking industry)
May 2003 — December 2003 (8 months)
I led a team of Service Transition Managers on wrapping up several key mergers and acquisition projects. Essentially this role demanded the delivery of what was needed to finalise the transition into successful live operation, of the IT elements of transition activities from another banking organistion into Barclays.
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Service Manager
GUS & Argos Retail Group
(Retail industry)
November 2001 — May 2003 (1 year 7 months)
I held the Lead Service Management role for several major divisions of the organisation. Responsible for all service delivery and service improvement, customer and supplier management, and contributing towards the consolidation and replacement of legacy services. I was directly accountable for the efficiency and effectiveness of service delivery, and the development and delivery of service delivery processes and service consolidation and improvement work.
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Service Development Project Manager
GlaxoSmithKline
(Public Company; Pharmaceuticals industry)
July 2001 — November 2001 (5 months)
I helped to develop strategy and project plans for the consolidation of incongruent services and departments of internal customers. Identified and developed a model to overcome some services that were radically different and posed additional challenges to aligning ways of working across the new and old cultures.
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Operations Manager, Data Centre Manager, Systems and Networks Manager, Process Development Manager
Unilever
(Public Company; Consumer Goods industry)
1992 — June 2001 (9 years )
Having climbed the ranks from Computer Operator, Network Technician, through Systems Administration and Database Administration, I built and managed a new operations team to monitor and run the infrastructure services for the Home & Personal Care - European business group, covering 24 x7. Helped significantly with the re-development of an established UK operations department into a major European Data Centre and transitioned IT infrastructure operations from 15 countries into the UK.
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Computer Operator and Networks Technician
Liverpool John Moores University
(Educational Institution; LJMU; Higher Education industry)
April 1988 — November 1991 (3 years 8 months)
24 x 7 technical operations of mainframe and midrange computer systems. Provided technical guidance and support services for undergraduate students. Developed operating standards and processes. Installed dumb terminal services, remote booting PC networks, Case and Ethernet cabling and terminal servers.
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Technology Consultant
Dawsons Music Limited
(Privately Held; 51-200 employees; Information Technology and Services industry)
1984 — 1989 (5 years )
I provided pre-sales technical support to the Education Division Director and sales support for retail and studios department. The role was about keeping ahead of the game with new technical products during the computer music revolution of the late 1980's, providing demonstrations, training and installations.
