Trainer at GOA Games Services Ltd.
Ireland
- Past
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- Trainer at GOA Games Services Ltd.
- Customer Support Representative at GOA Games Services Ltd.
- Gamemaster at Sitel
- IT Specialist/Instructor at Donner + Partner GmbH
- Train Dispatcher at Deutsche Bahn AG
- Education
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- Gottlieb Daimler Realschule
- Recommended
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3 people have recommended Andreas - Connections
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123
connections
- Industry
- Computer Games
- Websites
Andreas Merz’s Summary
Creative bilingual Trainer with excellent presentation skills. Two years experience in delivery and creating of appropriate training modules. Four years experience in providing high quality customer support.
Andreas Merz’s Specialties:
training, coaching, gaming industry, soft skills, customer support, English, German, communication skills, photography
Andreas Merz’s Experience
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Trainer
GOA Games Services Ltd.
(Computer Games industry)
April 2008 — October 2009 (1 year 7 months)
Run Training Needs Analysis in consultation with different departments and HR, to establish training requirements
Create support training materials (Facilitator/Participant guides, Slides and E-Learning Modules)
Welcome new employees and guide them through their first days in the company
Delivery of training courses to staff members across all campaigns (Classroom and E-Learning)
Create ongoing briefing sessions to update employees about product or tool changes
Maintain training records and scores achieved -
Customer Support Representative
GOA Games Services Ltd.
(Computer Games industry)
September 2007 — April 2008 (8 months)
Internal testing of Warhammer: Age of Reckoning before its European release and creation of feedback and bug reports for the developers in the US and our own QA department
Establish customer support procedures for launch of the Customer support of Warhammer: Age of Reckoning
Monitoring closed beta forums and report to Community Management team -
Gamemaster
Sitel
(Privately Held; Outsourcing/Offshoring industry)
October 2006 — September 2007 (1 year )
Provide support for the customers of World of Warcraft with the help of in-game tools and e-mail
Keep up to date with all upcoming changes with the game, tools, policies and procedures
Process feedback and send it back to developers to improve quality of the game
Centralize bug reports with the help of bug tracking tools to ensure bugs get fixed -
IT Specialist/Instructor
Donner + Partner GmbH
(Education Management industry)
February 2002 — November 2005 (3 years 10 months)
Helpdesk support to all our employees (via telephone, field service or remote controlled) all over Germany
Designing and supervising installation of new sub-branches throughout Germany (setting up hardware for offices and classrooms)
Setup telecommunication and internet contracts for our new branches and maintain existing ones
Responsible for acquiring new hardware
Training for adults in preparation of their ECDL Certification(Microsoft Office, Microsoft Windows 2000/XP)
Setup ECDL exams for customers
Maintain ECDL records and send out certifications to participants -
Train Dispatcher
Deutsche Bahn AG
(Public Company; Transportation/Trucking/Railroad industry)
August 1997 — July 2000 (3 years )
Ensure the smooth running of passenger and cargo transportation through train stations with the help of specific computer based tools and locomotive engineers
Proper operation of rail switches to ensure trains are guided on their assigned tracks
Overview and supervision of tracks and routes to prevent any danger for the rail transport
Informing passengers about arriving and departing trains and any irregularities with the help of speakers or telephone
Emergency manager in case of any accidents in the area of the train station
Andreas Merz’s Education
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Gottlieb Daimler Realschule
Realschulabschluss , 1991 — 1997
Additional Information
Andreas Merz’s Websites:
Andreas Merz’s Interests:
photography, people, society, books
Andreas Merz’s Groups:
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Entertainment Industry -
MMORPG -
OPM Games Network -
Online Gaming Companies Ireland
Andreas Merz’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
