Amen ZINE

Current

• Account Support Manager & Engineer's Team Leader at Hewlett-Packard

Past

• Customer Support Engineer at Hewlett-Packard
• IS&IT Service Engineer at Hewlett-Packard
• Project Engineer at Compagnie Algerienne de Banque (CAB)

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Education

• Université des Sciences et de la Technologie 'Houari Boumediène'
• Université des Sciences et de la Technologie 'Houari Boumediène'

Recommended

2 people have recommended Amen

Connections

63 connections

Industry

Information Technology and Services

Amen ZINE’s Experience

• Account Support Manager & Engineer's Team Leader

  Hewlett-Packard

  (Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)

  September 2008 — Present (1 year 3 months)

  Technical management for our Mission Critical Customer, responsible for leading the account team and delivering the overall service experience. Focuses on the Customer relationship, utilising Value Based Delivery (VBD) methodology in delivering contractual obligations and communicating service value

• Customer Support Engineer

  Hewlett-Packard

  (Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)

  October 2006 — May 2008 (1 year 8 months)

  Support and Project Delivery for Mission Critical Customers, Working on High Availability Environnement : Unix Servers (HP-UX), NonStop Servers, Clustering, Disk Arrays (XP, EVA, …), Disaster Recovery Solutions ….

• IS&IT Service Engineer

  Hewlett-Packard

  (Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)

  March 2005 — October 2006 (1 year 8 months)

  Work as an Onsite support Engineer for Ericsson Algeria, We did Deliver several projects : VPN Connexion Installation, New Servers Deployement. Second Level Support for the End user.

• Project Engineer

  Compagnie Algerienne de Banque (CAB)

  (Banking industry)

  August 2003 — March 2005 (1 year 8 months)

  Conception and realization of the retirement software application of loans and treatment (a new bank activity) in collaboration with BRED Banque Populaire
  
  Responsible of system software migration from Microsoft Access to Microsoft SQL Server 2000.
  
  Charged of the establishment of the inter-agencies network .
  Responsible of the introduction of the transaction encryption technology to the IT Infrastructure.

Amen ZINE’s Education

• Université des Sciences et de la Technologie 'Houari Boumediène'

  Master , Information Technology (IT) , 1998 — 2003

  (Thesis: SIP protocol Application: embedded system for video streaming over WIFI)

• Université des Sciences et de la Technologie 'Houari Boumediène'

  1997 — 2003

Additional Information

Amen ZINE’s Groups:

•    USTHB
•    HP Connections
•    El-Djazaïr Competence Network

Amen ZINE’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• reference requests
• getting back in touch