Mount Mercy College
Process Engineer II at hibu
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A results-driven, disciplined professional with over a decade of experience in global business operations in both team and project management with a proven track record in executing on-time, creative solutions to complex problems.
Specializing in: Project Management, Product Fulfillment Launches, International Training, Supply Chain/Production Planning, Data Analysis, Continuous Improvement, Strategic Planning, Graphic Design, LEAN Six Sigma Manufacturing Principles, Online and Print Publication Design.
Achieve operational objectives by contributing information and making recommendations to strategic plans and reviews. Define process workflows and standards for production, productivity and quality. Monitor workflows to identify trends and adjust as necessary. Identify needed system improvements. Manage existing process and implementation of changes to processes. Coordinate with marketing and various other operational departments to implement new products and processes. Create and conduct training for both local (US) employees and offshore (India, Manila, and Spain) employees. Coordinate projects across multiple international locations to ensure on time delivery and consistency across different production locations.
Provide marketing advertising solutions by creating websites, logos and advertising portfolios for clients. Provide training for clients to enable them to maintain their own websites. Coordinate projects with contractors to ensure deadlines were met and products were designed to specifications. Complete all accounting related responsibilities.
Oversee headcount and production workflows in US and overseas locations. Manage resources to support ad creation and pagination demands for shipping schedules of ~1000 annual directory publications as well as internet based products. Track, analyze and review key performance indicators and launch continuous improvement projects as needed to improve product quality and turn.
Investigate, develop and maintain accurate methods of collecting data for department and individual productivity and accuracy performance. Participate in Lean Kaizen and Value Stream Mapping events. Perform root-cause analyses to improve productivity and reduce recurring issues on individual, team, and customer feedback levels. Audit team members on a regular basis to ensure process consistency. Discuss process variances with counterparts in other US and Overseas departments and coordinate updating of documentation. Provide coaching to direct reports to improve personal, departmental and company performance.
Company formerly known as Pindar/Yell Adworks/Yellowbook
Liaised with customers and sales representatives to troubleshoot problems
with faulty artwork provided in various different electronic formats.
Municipal Liaison for the Cedar Rapids and General Iowa writing communities. Schedule events and provide support while fostering a community environment for hundreds of area writers embarking on a journey to complete a 50,000 word novel during the month of November. Schedule kick-off and wrap-up parties before/after the event.
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