Alphonse Ragusa

Past

Technical Writer / QA Analyst at Axiom Software
Data Analyst / Systems Coordinator at ASCAP
Inventory Clerk at PC Magazine

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Education

Fordham University

Connections

20 connections

Industry

Information Technology and Services

Websites

My Website

Alphonse Ragusa’s Summary

Various IT related experience
Goal: Writer or IT Director

Alphonse Ragusa’s Specialties:

MS Office, Technical Writing, Database Management

Alphonse Ragusa’s Experience

Technical Writer / QA Analyst

Axiom Software

(Information Technology and Services industry)

July 2007 — May 2009 (1 year 11 months)

Maintained online Help and supporting documentation for company’s commercial electronics distribution software package – EPDS.
Performed QA software testing on program enhancements and modifications for weekly software release updates are wrote adjoining release notes.
Enhanced online Help to include procedural guidelines and How–Do–I's for common tasks involving order processing, inventory management and accounting.
Diagnosed and resolved program issues by executing scenarios in Visual FoxPro and cross–referencing data with Microsoft SQL Server backend, else collaborated with designer and programmer to correct design specs/code.
Worked with programmer and management to maintain company website content and public announcements.
Data Analyst / Systems Coordinator

ASCAP

(Non-Profit; Music industry)

January 2005 — July 2007 (2 years 7 months)

Acquired musical performance data from outside sources in various forms (plain text, Excel, Access files) for input into in–house database system.
Validated and manipulated performance data to ensure quality by performing various queries in Microsoft Access.
Maintained quality of department data by performing queries and manipulating faulty data to ensure maximum payout to members.
Ran weekly/monthly/quarterly scripts in Microsoft Access and Excel which manipulated musical and television program data, producing various reports for management.
Handled systems software related requests, issues and inquiries from staff which often involved working with internal systems engineers to implement.
Developed/maintained internal department documentation.
Inventory Clerk

PC Magazine

(Privately Held; Publishing industry)

January 2004 — February 2005 (1 year 2 months)

Controlled incoming and outgoing product inventory for PC Magazine consumer product reviews using in–house database system.
Ran Benchmark testing on Desktop and Notebook PCs, as needed.
Wrote product reviews for PC Magazine (desktops and mobile).