Alok Mathur

Current

Director at Ignisis Limited

Past

Senior Manager, International Business Operations and Service Management at Tata Motors Limited
Manager, International Business Operations and Service Management at Tata Motors Limited
Manager, Service Management at Tata Motors Limited

Area Service Manager at Tata Motors Limited
Senior Service Engineer at Tata Motors Limited

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Education

University of Oxford - Said Business School
Devi Ahilya Vishwavidyalaya

Recommended

11 people have recommended Alok

Connections

311 connections

Industry

Food & Beverages

Websites

Alok Mathur’s Summary

International Business operations, Service & General Management specialist with substantial international experience.

Alok Mathur’s Experience

Director

Ignisis Limited

(Food & Beverages industry)

January 2009 — Present (11 months)
Senior Manager, International Business Operations and Service Management

Tata Motors Limited

(Automotive industry)

2006 — 2007 (1 year )

As UK Manager for field operations and technical service, managed operational recovery process after the sudden collapse of UK partner MG Rover Limited and ensured continued operations with minimal disruption to customers, and set up plans for a new dealer network as well as spare part warehousing and distribution operations.
Manager, International Business Operations and Service Management

Tata Motors Limited

(Public Company; 10,001 or more employees; TTM; Automotive industry)

2003 — 2005 (2 years )

As UK Manager for field operations and technical service, was part of the core team setting up operations in the UK in partnership with MG Rover for the sale of a Tata-manufactured supermini car. The project involved negotiation of the contract with MG Rover, planning and execution of all operations, as well as setting up and running the systems and processes for day to day operations. These included technical service, quality control and feedback systems, warranty management, import and logistics, as well as spare parts operations.
Manager, Service Management

Tata Motors Limited

(Public Company; 10,001 or more employees; TTM; Automotive industry)

2000 — 2002 (2 years )

UK Manager for field operations and service management
Area Service Manager

Tata Motors Limited

(Public Company; 10,001 or more employees; TTM; Automotive industry)

1998 — 2000 (2 years )

Managing one of three zones in India's Northern Region, led the service management activities in a territory encompassing 100+ car dealers and 1m+ cars. During the tenure increased the service capacity in the territory by nearly 100% through the recruitment and commissioning of 45 dealers and service centers.
Senior Service Engineer

Tata Motors Limited

(Public Company; 10,001 or more employees; TTM; Automotive industry)

1993 — 1997 (4 years )

As Senior Engineer, was responsible for the setting up of Mercedes Benz's flagship car delivery and service center in New Delhi. Also handled service management and customer support activities.

Alok Mathur’s Education

University of Oxford - Said Business School

MBA , 2007 — 2008
Devi Ahilya Vishwavidyalaya

Bachelor of Engineering , Mechanical Engineering , 1989 — 1993

Activities and Societies:

Convener of the annual social events, active member of a social awareness and rural upliftment group