Anitra Ballou

Anitra Ballou

Quality Analyst at CashCall, Inc.

Location
United States
Industry
Financial Services

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Anitra Ballou's Overview

Current
Past
Connections

178 connections

Anitra Ballou's Summary

My background encompasses over ten years of hands-on experience in the Training and Development field. I have excellent facilitation and communication skills. My experience and expertise in the Adult Learning Theory, creating effective training material, conducting Needs Assessments, and developing employees of all levels with at least a 95% success rate average, are particularly relevant to my success as a Call Center Supervisor, a Compliance (QA) representative, and or as a Training Coordinator.

Specialties

Motivating & Leading Others, Organizational Development, Productivity Growth, Sales, Collections, Customer Service, Public Relations, and Human Resources.

Anitra Ballou's Experience

Quality Analyst

CashCall, Inc.

Privately Held; 1001-5000 employees; Financial Services industry

March 2013Present (1 year 7 months)

Monitor and Audit Call Center representatives (Collectors/Customer Service)

Office Manager/Trainer

BRACHFELD LAW GROUP

Legal Services industry

February 2012March 2013 (1 year 2 months)

Legal Collections

BRACHFELD LAW GROUP

Legal Services industry

August 2011January 2012 (6 months)

Quality Assurance

Talk2Rep Call Centers

Privately Held; 501-1000 employees; Outsourcing/Offshoring industry

April 2010July 2011 (1 year 4 months)

Monitor, Train, & Develop Call Center employees.

Member Support Center Training Coordinator

Bally Total Fitness

Privately Held; 5001-10,000 employees; Health, Wellness and Fitness industry

December 2008February 2010 (1 year 3 months)

Trained new and tenured Member Support Center (Customer Service) employees monthly. Utilized effective training skills to train classes of up to 27 participants. Responsible for creating, maintaining, and creatively applying effective web and class material. Provided training on new procedures and system usage to all levels of management. Conducted management meetings and Needs Assessments to improve training effectiveness and Member Support Center productivity. Performed Human Resources and managerial duties for new hires such as recruiting, new hire orientation, new hire paperwork, terminations, suspensions, and write-ups.

Financial Services Training Coordinator

Bally Total Fitness

Privately Held; 5001-10,000 employees; Health, Wellness and Fitness industry

April 2000December 2008 (8 years 9 months)

Trained new and tenured Financial Services employees (Collectors). Utilized effective training skills to train classes of up to 27 participants. Responsible for creating, maintaining, and creatively applying effective class material. Provided training on new procedures and system usage to all levels of management. Conducted management meetings and Needs Assessments to improve training effectiveness and call center productivity. Performed Human Resources and managerial duties for new hires such as new hire orientation, new hire paperwork, terminations, suspensions, and write-ups.

Assistant Interview Coordinator

Bally Total Fitness

Privately Held; 5001-10,000 employees; Health, Wellness and Fitness industry

April 1999April 2000 (1 year 1 month)

Evaluated resumes, applications, and phone calls from all applicants. Conducted phone and face-to-face interviews for all entry-level positions in the regional office of Bally Total Fitness. Assisted the Interview Coordinator as needed.

Financial Services Representative

Bally Total Fitness

Privately Held; 5001-10,000 employees; Health, Wellness and Fitness industry

October 1997April 1999 (1 year 7 months)

Customer Service and Collections in a call center environment.

Job Coach

Straight Talk

October 1996October 1997 (1 year 1 month)

Job duties included – training, assisting and evaluating mentally disabled adults at their place of employment so that they could meet or exceed their job expectations.

Anitra Ballou's Additional Information

Interests:

Training & Development, Motivating Others, Sales, Customer Service, Employee and Public Relations, Skating, Singing, and Human Services.

Groups and Associations:

ASTD New Members Co-Manager 2007 Toastmasters ASTD - Orange County

Honors and Awards:

Outstanding Performer of the Year, 2007
Collector of the Year, 1998
Employee of the Year, 1996
Top Sales Person, 1994
FrontLine Leadership - Zenger Miller
How to Train Adults - The Training Clinic
How to Write Terrific Training Materials - The Training Clinic
How to Interview People - American Management Association

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