Alexandra Hughes

Current

• Sr. Account Manager at eBay, Inc.

Past

• Community Support Rep 3 at eBay, Inc.
• Laboratory Technician at ARUP Laboratories

Education

• University of Utah

Recommended

3 people have recommended Alexandra

Connections

65 connections

Industry

Internet

Alexandra Hughes’s Experience

• Sr. Account Manager

  eBay, Inc.

  (Public Company; 5001-10,000 employees; eBay; Internet industry)

  June 2005 — Present (3 years 2 months)

  Top Seller Account Manager
  
  • Building and maintaining relationships with over
  200 managed eBay Top Sellers.
  • Retaining and growing their business and well as monitoring their growth and sales.
  • Educating and reviewing their listings for best practices and compliance with our Trust and Safety site policies.
  • In depth analysis of seller’s eBay business
  • Outbound calls to make suggestions, give advice, and offer assistance proactively
  
  *Communication skills with varied departments including PowerSellers, CS managers, Category Managers, Workflow, FIT and legal
  *Assisted sellers in maintaining Top Seller status by educating them on new eBay products and features, reviewing their listing templates for potential listing violations, helping them find third party tools that could launch their listings and provide better customer service to their bidders and automate a large portion of their eBay business
  *Strong eBay knowledge of the eBay site and tools

• Community Support Rep 3

  eBay, Inc.

  (Public Company; 5001-10,000 employees; eBay; Internet industry)

  January 1999 — June 2005 (6 years 6 months)

  Power Seller Trust and Safety
  
  • Trained new employees on procedure and workflow covering over a hundred different site policies from the following policy areas: List Practices, Prohibited Items, Infringement, Investigations, Fraud, and Account Take Over.
  • Malicious Bidding task force, tracked the malicious bidding activity on the site, reported findings to Rob Chesnut and worked on solutions to curtail the behavior which reduced the loss of GMV to sellers and to eBay.
  • Review proposed Advariant advertisements that were seen by the eBay community and guests visiting the eBay homepage
  • Proposed and implemented new processes and procedures to streamline and maximize the Powerseller team’s effectiveness.
  • Created the PowerSeller Safe Harbor Charter

• Laboratory Technician

  ARUP Laboratories

  (Non-Profit; 501-1000 employees; Hospital & Health Care industry)

  February 1997 — August 1999 (2 years 7 months)

  Collected, processed, extracted and tested DNA samples for Lab Tests. Also worked as a phlebotomist for ARUP.

Alexandra Hughes’s Education

• University of Utah

  1992 — 1997

Alexandra Hughes’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch