Alison Young

Current

• Sales Coordinator at WARDY IT

Past

• Customer Service Representative at Cirque du Soleil
• Drive Tester at Singtel Optus
• various at Telstra

• Casual Tutor at Griffith University
• Honours Student at Griffith University

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2 more...

Education

• Griffith University

Connections

52 connections

Industry

Information Technology and Services

Alison Young’s Summary

Interested in organisational and systems analysis, project management and software engineering. Also have developed interests in new technology and applications that can benefit users online experiences.

Experience derived from a research background which enables analysis and articulate explanation of concepts suited to a variety of audiences. Presenting skills developed from tutoring positions and also speaker opportunities at conferences and events.

Professional aspirations involve development of formal training skills in addition to refinement of analysis and project management abilities. Development of online presence by use of social networks in addition to evangelism of technology that casual internet users can derive benefits from, not just advanced internet users.

Alison Young’s Specialties:

online services early adoption and review, research and analysis, social media

Alison Young’s Experience

• Sales Coordinator

  WARDY IT

  (Information Technology and Services industry)

  July 2008 — Present (1 year 1 month)

  Based in Sydney building and maintaining the sales pipeline for WARDY IT.

• Customer Service Representative

  Cirque du Soleil

  (Privately Held; 1001-5000 employees; Entertainment industry)

  February 2008 — July 2008 (6 months)

  Handle inbound telephone and email enquiries about the upcoming Australian Cirque du Soleil Dralion tour.

• Drive Tester

  Singtel Optus

  (Public Company; 5001-10,000 employees; SGT; Telecommunications industry)

  October 2007 — December 2007 (3 months)

  Working in Radio Access Engineering NSW team.
  
  Responsible for:
  - Communication and collaboration among engineers and drivers regarding site test progress, equipment difficulties and field operations.
  - Planning drive routes and guiding drivers while in the field.
  - Collecting data from 3G towers/sites during drive tests using portable test equipment.
  - Adjusting electrical tilt on sites as part of optimisation process.
  - Adherence to policies and procedures for access to secure sites.

• various

  Telstra

  (Public Company; 10,001 or more employees; TLS; Telecommunications industry)

  January 2007 — September 2007 (9 months)

  I held the following positions for the specified durations while working in the National Works Programming Group (NWPG).
  - Dispatch Support: January-April
  - Jeopardy Specialist: April-July
  - VicTas Connect Dispatcher: July-September
  
  Responsibilities and Skills:
  - Communication and collaboration among team members and team leaders.
  - Planning and management of Telstra field staff workload using a Gantt.
  - Regular communication with all contractors to provide details of work and re-prioritisation of tasks.
  - Negotiation with contractors regarding time extension requests for projects in jeopardy.
  - Development of close working relationships with other Dispatchers to enable a prompt response to High Priority tasks.
  - High accuracy and speed data entry into multiple programs simultaneously.

• Casual Tutor

  Griffith University

  (Educational Institution; Higher Education industry)

  February 2006 — November 2006 (10 months)

  Subjects:
  - Introduction to Information Systems Development
  - Foundations of Computing and Communication
  - Project Management
  
  Responsibilities and Skills:
  - Preparation of tutorial materials, participation in meetings to maintain consensus of tutorial delivery and grading.
  - Presentation of teaching material to class and project groups.
  - Written and interpersonal communication in emails and consultation.
  - Assessment marking and moderation.
  - Leadership and conflict management.

• Honours Student

  Griffith University

  (Educational Institution; Information Technology and Services industry)

  February 2006 — November 2006 (10 months)

  Additional year completed following a Bachelor degree which allows a student to specialise and hone skills in a particular field of study, usually related to their majors. A thesis component is also completed. My primary Honours subjects are in the field of Information Systems and my thesis is investigating Issues with Integrating Information Systems in Hospitals in Queensland.

Alison Young’s Education

• Griffith University

  B. Information Technology (Hons) , Information Systems, Software Engineering , 2002 — 2006

  Project manager for 3rd year project. Team of 6 developed and delivered an application entitled 'Grief: developing your helping skills' to the client, a grief consultant.
  
  Completed Honours degree in 2006; coursework and dissertation entitled 'Health IS Integration as Organisational Change: a Queensland Case Study'. Awarded First Class Honours.

  Activities and Societies:

  GUMPTION, Women in IT,

Additional Information

Alison Young’s Interests:

open source, linux, technology, gadgets, training, travel, technological evangelism, project management, research, organisational analysis, reading, social networks, individual technology acceptance,

Alison Young’s Groups:

STUB, BarCamp, LinuxChix, Girl Geek Dinners, Ubuntu, PubCamp

•    Girl Geek Dinners
•    Social Media Club
•    Sydney Business & Technology User Group

Alison Young’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch