Executive Director at Kentucky Indiana Paralyzed Veterans of America
Louisville, Kentucky Area
Executive Director at Kentucky Indiana Paralyzed Veterans of America
Louisville, Kentucky Area
Certified Manager of Quality/Organizational Excellence, American Society for Quality (October 2007)
Way to Go Woman award winner, Today’s Woman Louisville (Sept 2007)
Member of the Year award winner, Organization of Latino Social Workers, Michigan Chapter (Apr 2003)
Published author and experienced editor
Highly-rated presenter, conducted presentations on team building, quality improvement, consensus and decision making, and other business topics.
Proficiency in Microsoft Office (including PowerPoint, Visio, Access, Excel), skilled in ArcView GIS, SPSS, and Adobe Connect software
Nonprofit management and development
Education and training program development, e-learning
Quality improvement
Citizen and consumer engagement
Healthcare change and quality management
(Non-Profit Organization Management industry)
June 2009 — Present (6 months)
(Non-Profit; Non-Profit Organization Management industry)
October 2006 — June 2009 (2 years 9 months)
Curriculum designer for the Center’s professional development program
Develop and maintain relationships with the Center’s corporate members, educational institutions, local policy makers, volunteer faculty members, and nonprofit organizations
Define learning objectives and target audiences, maintain a 4.6 overall score on course evaluations (1 to 5 rating scale)
Conduct training on a variety of topics including United Way of America’s program outcome model, and participatory decision making and volunteer management workshop – received average score of 4.5 on 1 to 5 scale
Meet annual revenue goals form professional development program, currently exceeding revenue targets by nearly 40% for fiscal year 2007-2008
Identify areas for strategic growth in training including research and development of e-learning strategies – implemented first web-based trainings for the Center in 2007, successfully launched the Center’s first leadership development program
(Non-Profit; 51-200 employees; Hospital & Health Care industry)
September 2005 — September 2006 (1 year 1 month)
Co-managed healthcare quality improvement project reaching 450 long-term care providers in Michigan
Planned and implemented statewide communications/marketing activities for the Nursing Home Quality Initiative
Authored and edited for long-term care newsletter that reaches over 400 nursing care providers
Used Institute for Healthcare Improvement Breakthrough Series model, plan-do-study-act, and root cause methodology to achieve improvements in clinical care and patient experience
Administered project finances budgeted over $900k per year
Planned events including professional education workshops, collaborative learning sessions, and conferences
Delivered educational presentations on quality improvement and logic models – featured speaker at statewide tradeshows and long-term care conferences
(Non-Profit; 51-200 employees; Hospital & Health Care industry)
September 2004 — September 2005 (1 year 1 month)
Provided leadership to community outreach program reaching over 40,000 Medicare beneficiaries a year
Supervised outreach team including help line staff and an outreach coordinator
Established corporate policies and procedures for the outreach team, constructed annual work plans
Edited quarterly newsletters that reached over 600 healthcare providers in Michigan
Conducted educational presentations for consumers and healthcare providers about healthcare quality with audiences of up to 400 participants
Prepared materials for publication, including professional journal articles, and a toolkit for management of Depression that was adopted for national use
(Non-Profit Organization Management industry)
2001 — 2003 (2 years )
Master of Urban Planning , Urban Planning , 2001 — 2005
BSW , Social Work , 1994 — 1999
NLT, YPAL, New Detroit Cultural Immersion Program