
Business/Product Development and Strategic Parterships at Global Bilgi
Turkey

Business/Product Development and Strategic Parterships at Global Bilgi
Turkey
Ali Haydar Unsal started his business life in 1998 at Turk Ekonomi Bankası (TEB). Between 1998-1999 he took part in the project team for Call Centre and Internet Banking establishment process. He worked as Customer Representative, Duty Chief and Team Leader in TEB Call Center between 1999-2003.
Between the years 2003 and 2006, he decided to get into the heart of his profession and took a part in TEB IT Group as Internet and Call Centre Application Development Supervisor. While in his service, he worked as Project Leader in like optimization of work flow and Consumer and Corporate Internet Banking and Call Centre Applications. In between 2006-2007, Unsal continued his carrier in Finansbank as Alternative Distribution Channels, Product Management Assistant Vice President. He worked especially on the effective utilization of IVR, efficiency increase of Call Centre and enforceability of Speech Recognition / Text to Speech Systems. As of the year 2007, Unsal works as Business Development Manager in Embrio AŞ. Especially he continues his tasks as Project Manager in www.tio.com.tr project. Unsal also conducts Embrio's General Secretary of Executive Council. He strongly belives in the future of internet and mobile applications in Turkey and globe.
Ali Haydar Ünsal graduated from Istanbul University Biology Department in Faculty of Science, Molecular Biology and Genetics Group in year 2000. Unsal got his master's degree on Pedagogy in the Science Institute Department of the same university. Internet and investigation of Hi-Tech products are among his hobbies. At the same time he likes travelling and giving scope for different cultures. Unsal is also interested in amateur photography and took part in miscellaneous photography exhibitions.
e-business development, b2c, c2c, b2b, internet marketing, e-commerce, istanbul
(Privately Held; Internet industry)
March 2007 — November 2008 (1 year 9 months)
• Responsible for the management of the all e-Business processes and management e-Business Development Team.
• Responsible for coordinating and managing project team members from different departments, such as IT, Marketing, Operation and Customer Services, Law, Business Analysis, Business Unit Teams and third parties.
• Responsible for the utilizing new project applications taken on Embrio Web site.
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Projects Experience:
• Managing of TioMobile project (World’s first and only JAVA based price comparing engine and shopping site on mobile phones)
• Managing of tio.com.tr project (Turkey’s first price comparing engine and shopping site -b2c,c2c- )
(Privately Held; 5001-10,000 employees; Banking industry)
April 2006 — March 2007 (1 year )
• Responsible for the management of the Call Center and IVR Business Development, profit/cost balances via developing and running projects for new systems/products/services for increased channel usage and maximum & continuous efficiency
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Projects Experience:
• Finansbank IVR reengineering
• Finansbank Voice verification, speech recognition and text to speech integration
(Privately Held; 1001-5000 employees; Banking industry)
December 1998 — April 2006 (7 years 5 months)
• Responsible for the development of the Retail/Corporate internet banking, call center, IVR, e-learning applications. Project management, creating blue-prints, managing test and UAT stages.
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Projects Experience:
• TEB Call center and internet banking Campaign Management System
• TEB POS selling process reengineering
• Login ID and password process reengineering for TEB corporate internet banking
• Extra Security package for TEB Retail/Corporate internet banking
• (SMS-OTP, IP- ISS restricts)
• Reengineering of the TEB Corporate internet banking by JAVA codes
• Building of the TEB Corporate and Retail internet Banking
• Development of the TEB e-learning system
Photography,documentry, science
127ASA, TBD