aliakber fakhruddin

aliakber fakhruddin

Sales at Pc World

Location
Ireland
Industry
Computer Networking

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aliakber fakhruddin's Overview

Current
  • Sales at Pc World
Past
Education
Connections

1 connection

Websites

aliakber fakhruddin's Summary

May 2001 –Dec 2003 Apex Computers & Electronics, Karachi, Pakistan
Helpdesk Support
Responsibilities:
PC and Server Assembling and maintenance
Software Installations and Maintenance
Training Junior Staff
Scheduling, and assigning tasks to the Team
Network Designing & Setup
Wireless networking support
Troubleshoot, research, diagnose, document and resolve technical issues surrounding Windows XP, Ms office, Email, Internet Connections and hardware/peripherals. Repair and Trouble shoot all sorts of hardware & Network related problems, repairing a range of PC based Computer systems and peripherals.

Client Side support for desktop and Server based applications
Installation and troubleshooting of OS Windows XP/2000/Me/98/97
PC Hardware Trouble shooting
Software Trouble shooting
Installations of all Microsoft Products
Microsoft Office Products
Provide technical support to customers for desktop + server infrastructure, to support other members of the Support Services Team and when required provide testing, training and onsite support, Assist in project work of a technical nature, System Upgrades, Hardware replacements, etc.

Feb 2004 – Aug 2004 Dell Computers, Limerick, Ireland.
Production Associate
Responsibilities:
Maintain and Manage full flow of accessories required at station.
Notify the authority of damaged parts in accessories.
Cover different stations in with different accessories required.

June 2006 – Aug 2007 Connect Communications, Karachi, Pakistan.
Technical Support 1st Level
Responsibilities:
Onsite & Remote assistance
Hardware & Software installation
LAN installation & Maintenance.
Providing complete network installation and setup for customers
Data backup & Recovery.

Dec 2007 Dixon’s, Limerick, Ireland.
Staff
Responsibilities:
Stock management.
Sales

Jan 2008 PcWorld, Dublin, Ireland.
Staff
Responsibilities:
Sales
Technical support
Customer Service

Specialties

1 Networking : CCNA, A+, MCSE, Active Directory, DNS, TCP/IP, Wireless 802.11, LAN, MAN, WAN, Ethernet.
2 Application tools : Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook and Microsoft FrontPage), Adobe Photoshop, Adobe Flash & Dream weaver, HTML, CSS, PSP
3 Platforms : Microsoft Windows NT, 2000 Professional, XP, Vista, Cisco IOS Installation & Setup for routers of 1900 & 2900 series and Catalyst Switches.

aliakber fakhruddin's Experience

Sales

Pc World

Privately Held; 11-50 employees; Information Technology and Services industry

January 2008Present (6 years 9 months)

Sales
Responsibilities:
Sales
Technical support
Customer Service

Technical support

Connect Communications

Privately Held; 51-200 employees; Information Technology and Services industry

June 2006August 2007 (1 year 3 months)

Technical Support 1st Level
Responsibilities:
Onsite & Remote assistance
Hardware & Software installation
LAN installation & Maintenance.
Providing complete network installation and setup for customers
Data backup & Recovery.

Helpdesk Support

Apex Computers & Electonics

May 2001December 2003 (2 years 8 months)

PC and Server Assembling and maintenance
Software Installations and Maintenance
Training Junior Staff
Scheduling, and assigning tasks to the Team
Network Designing & Setup
Wireless networking support
Troubleshoot, research, diagnose, document and resolve technical issues surrounding Windows XP, Ms office, Email, Internet Connections and hardware/peripherals. Repair and Trouble shoot all sorts of hardware & Network related problems, repairing a range of PC based Computer systems and peripherals.
Client Side support for desktop and Server based applications
Installation and troubleshooting of OS Windows XP/2000/Me/98/97
PC Hardware & Software Trouble shooting
Installations of all Microsoft Products
Provide technical desktop + server support, support other members of the Support Services Team and when required provide testing, training and onsite support, Assist in project work of a technical nature, System Upgrades, Hardware replacements, etc

aliakber fakhruddin's Education

Karachi University

BCS, Information Technology

19972001

Activities and Societies: Currently preparing to appear for certification exams booked for end of sept 2008 for CCNA, A+, MCSA

aliakber fakhruddin's Additional Information

Websites:
Interests:

I even have alot of interest in web designing using Flash animated contents with minor scripting + CSS, PHP and XHTML Designing over Adobe softwares such as Photoshop & Image Ready.

Honors and Awards:

Student Of The Year Award 2005 from Midwest Business Institute, Limerick.

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