
IT Program Manager at Sanitas - Bupa Group
Madrid Area, Spain

IT Program Manager at Sanitas - Bupa Group
Madrid Area, Spain
More than 15 years of solid experience in different business areas within Private Medical Insurance and healthcare.
In these years I've had a constant focus in the implementation of innovative solutions.
(Privately Held; Insurance industry)
May 2009 — Present (7 months)
Health Dialog España:
- Responsible for IT and data management.
- Responsible for campaign planning, design and implementation.
- Responsible for coordination with head office in the USA and the UK.
Other International projects:
- Implementation in Spain of “Bupa Live”: internal social network for Bupa Group's employees simultaneously deployed worldwide.
(Non-Profit; Hospital & Health Care industry)
January 2009 — May 2009 (5 months)
Control and coordination of Bupa EMEALA Division International Projects.
Definition and implementation of the new web strategy for the Bupa group.
(Non-Profit; Hospital & Health Care industry)
November 2006 — December 2008 (2 years 2 months)
Bupa International Busines Unit resulting from the merger by acquisition of the International Private Medical Insurance Companies AMEDEX and IHI Danmark.
lead the customer service functions of Bupa International’s Latin American operations, taking responsibility for local implementation of Bupa International’s integration strategies.
Responsible for operations and the integration of both acquired companies' service
paltforms including migration of IHI Danmark's operations department for Latinamerica and
the Caribbean (100 employees) from Copenhagen (Denmark) to Miami (Florida, USA).
(Privately Held; Insurance industry)
December 2005 — October 2006 (11 months)
Responsible for the management of seven Day Clinics in four provinces (Córdoba, Madrid, Sevilla y Vizcaya) and for the opening of new ones according to needs defined in the strategic plan.
(Privately Held; 1001-5000 employees; Insurance industry)
September 2000 — November 2005 (5 years 3 months)
Responsible for managing:
- The Internet Sales and Fulfilment Channel (15% of Sanitas PMI sales).
- The Internet strategy for Sanitas Group (14 websites and more than 100 micro-sites).
- The analysis and the implementation of services using new technologies such as GPRS, SMS, Voice Recognition, Text To Speech, etc.
Department areas:
- Internet IT Development.
- Internet Back office: sales management and customer service.
- Web Management: Internet as a fulfilment tool, content management, domain strategy, search engines optimisation, on-line campaigns, etc.
(Public Company; MPI; Staffing and Recruiting industry)
November 1999 — September 2000 (11 months)
Responsible for setting up the division in Spain: responsible for the strategic analisis, recruitment of new consultants, definition of market strategy and sales.
(Public Company; MPI; Staffing and Recruiting industry)
May 1999 — November 1999 (7 months)
Responsible for the entire sales and recruitment process: sales, recruiting and evaluating candidates, final presentation and match to customers.
(Privately Held; Insurance industry)
November 1998 — May 1999 (7 months)
Responsible for the development, launch and revision of new products.
(Arts and Crafts industry)
November 1995 — May 1999 (3 years 7 months)
Management of the association and sector's responsible for the Collective Bargaining Agreement.
(Law Practice industry)
June 1993 — May 1999 (6 years )
Contracts, Economic and Labour Law.
(Privately Held; Insurance industry)
November 1996 — November 1998 (2 years 1 month)
Systems Replacement Plan.- project that redefined Sanitas operational systems. The project was divided into three modules: products, clients and health care providers.
Responsible for the health care provides module. In charge of a functional and technical team, responsible for the requirements analysis, process reengineering, data model definition, systems development and implementation and user training.
(Educational Institution; Education Management industry)
September 1996 — June 1998 (1 year 10 months)
Labour Law professor.
(Privately Held; Insurance industry)
March 1994 — November 1996 (2 years 9 months)
Responsible for the design of reports and the development of a methodology for the analysis and the implementation of tools for the Data warehouse focused on the health care providers and medical cost control.
MBA , Master in Business Administration , September 1991 — June 1993
Bachelor , Law , 1986 — 1991