Alex Vernon

Past

• Digital Lab Monitor at Photographic Center Northwest
• Photographer at Alex Vernon Photography
• Sr. Systems Administrator at CA (formerly Computer Associates)

• Customer Service Engineer at Nations Bank
• PC Support Specialist at Cox Communications
• Support Engineer at Microsoft

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Education

• Department of Technical and Adult Education

Recommended

2 people have recommended Alex

Connections

44 connections

Industry

Information Technology and Services

Alex Vernon’s Summary

I am a highly-skilled self starter with a positive attitude and a rich background in the IT field. Truly a team player, I work well with people and enjoy assisting others in solving problems.

Alex Vernon’s Specialties:

Dell: Poweredge, Latitude, Precision, Optiplex

RIM: 7100 and 7200 Series

XEROX: DocuColor and Document Centre

HP: Laserjet and Deskjet printers

Toshiba: Tecra notebooks

CA Software: Unicenter, Arcserve Backup, Storage Resource Manager, Arcserv Backup for Laptops and Desktops, Asset Management Option, Software Delivery Option, eTrust Antivirus, Pest Patrol.

Microsoft: Windows 95/98/NT/2000/XP/2003, Project, Office, Visio

Other: VMware, QIP, Blackberry Desktop Manager

Alex Vernon’s Experience

• Digital Lab Monitor

  Photographic Center Northwest

  (Fine Art industry)

  March 2007 — May 2007 (3 months)

  Maintain professional Epson printers by running nozzle checks, cleaning heads, replacing ink, updating firmware and drivers
  
  Maintain workstations by patching operating system, drivers and other software applications
  
  Assist students and clients with scanning, printing and Photoshop tasks
  
  Filling out reports on ink levels and current stock levels
  
  Provide a comfortable and productive work environment for clients and students

• Photographer

  Alex Vernon Photography

  (Fine Art industry)

  March 2007 — May 2007 (3 months)

• Sr. Systems Administrator

  CA (formerly Computer Associates)

  (Public Company; 10,001 or more employees; CA; Computer Software industry)

  May 1999 — August 2006 (7 years 4 months)

  Supervise, delegate, and provide assistance to Junior and Senior Administrators
  
  Maintain multiple Windows servers and troubleshoot related issues
  
  Troubleshoot and resolve user issues in a timely manner
  
  Maintain Solutions Center, in which prospective/existing customers preview CA’s products
  
  Maintain Learning Center, in which customers learn the functionality of CA’s products
  
  Responsible for creating Knowledge Base issues, which allow users to solve problems independently
  
  In charge of projects for the Southeast, including upgrading servers and workstations, installing software and beta testing software products
  
  Run weekly project call during which Southeastern IT group reviews current/upcoming projects and provides status to Regional Manager
  
  Member of Worldwide Desktop Management Group, which beta tested CA’s products and reported problems to development and recommended additional features

• Customer Service Engineer

  Nations Bank

  (Public Company; 10,001 or more employees; Banking industry)

  January 1999 — May 1999 (5 months)

  Windows NT and 95 installations, including network connectivity setup
  
  Repairing desktops and laptops, as well as HP and Lexmark printers
  
  Diagnosing software problems and determining/executing the proper resolution procedures
  
  Timely repair of systems in order to comply with service level agreements
  
  Troubleshooting for Windows 95/98, NT 4.0, and Microsoft Office 97
  
  Providing technical telephone support

• PC Support Specialist

  Cox Communications

  (Privately Held; 10,001 or more employees; Broadcast Media industry)

  November 1996 — November 1998 (2 years 1 month)

  Technical support for corporate headquarters plus 65 field sites
  
  Basic Windows NT user account and print queue administration
  
  Part of a nationwide Windows NT 4.0 Exchange 5.0 rollout
  
  Created automated software installations using SMS installer and other tools
  
  Assisted in planning and implementation of 500+ user Customer Care Center installation
  
  Evaluated and recommended new software and hardware products

• Support Engineer

  Microsoft

  (Public Company; 10,001 or more employees; MSFT; Computer Software industry)

  April 1995 — February 1996 (11 months)

  Technical telephone support for Windows 95 and Microsoft Plus! Pack
  
  Extensive training for Microsoft software and computer hardware architecture
  
  Researched and wrote technical articles for internal and public reference
  
  Beta tested internal and commercial Microsoft software

Alex Vernon’s Education

• Department of Technical and Adult Education

  GED, n/A, 1997 — 1997

Additional Information

Alex Vernon’s Interests:

Photography, technology, music

Alex Vernon’s Groups:

IEEE Computer Society, Northwest Film Forum

•    CA Alumni and User Group
•    Photography Industry Professionals
•    Adobe Photoshop Group
•    Linking Nikon ® D-SLR Camera Users

Alex Vernon’s Honors:

A+, Network+, i-Net+, Linux+, Security+, MCSA 2000, MCDST, ITIL Foundations

Alex Vernon’s Contact Settings

Interested In:

• career opportunities
• expertise requests
• reference requests
• getting back in touch