
InfoSec Support Engineer
Israel

InfoSec Support Engineer
Israel
Vast experience in computing technologies.
Deep knowledge of resolving workstation technical difficulties quickly and efficiently both on software and hardware level. Excellent Technical writing skills.
Keeping customer's satisfaction on high level as top priority.
Resolving issues quiclky and efficiently.
Delivering satisfactory results with a smile.
(Public Company; CHKP; Computer & Network Security industry)
January 2009 — Present (7 months)
Endpoint squad expert.
Products under my support:
Providing technical support, troubleshooting, guidance and advise on installation of Check Point Endpoint Total Security package:
1) Secure Access (ex Integrity) Including EP Server
2) Media Encryption (ME\ex Pointsec) Including ME Server
3) Full Disc Encryption (FDE\ ex Pointsec for PC) Including MI server
4) Pointsec Mobile
Windows internals and some Linux (Secure Platform) experience.
(Computer Hardware industry)
January 2009 — Present (7 months)
Writing computer related news, articles and reviews.
General forum manager.
(Public Company; CMVT.PK; Telecommunications industry)
January 2007 — December 2008 (2 years)
Providing customers professional help with decisions, dillemas and queries in IT at America, EMEA & APAC. Consulting in wide areas of technical difficulties including VPN, Complex network troubleshooting, Office, Windows 9X, XP, Vista and 2003 remote scenarios. Acting as Network Operation Controller, upgrading computer hardware for best efficiency and resolving various high level workstation technical issues.
(Privately Held; Newspapers industry)
August 2007 — July 2008 (1 year)
Writing articles, reviews and news regarding computer technology.
(Computer Hardware industry)
January 2008 — June 2008 (6 months)
Instruction on workstation setup for efficient experience in computing environment. Technical and Strategic advisory to Gibor Computer's management
(Biotechnology industry)
August 2002 — August 2003 (1 year 1 month)
- Prepare shipping documents, invoices, packing list, bill of lading, tradenet declaration
- Coordinate with warehouse, forwarders, carriers on shipping arrangement
- Verification of expense & suppliers invoices
Information Security 2009 — 2009
MCSE 2008 , Microsoft Systems Engineering , 2008 — 2008
MCITP , Operating Systems , 2006 — 2007
MCSA , Administrating Microsoft Servers , 2006 — 2007
PC Technician , Computer hardware and troubleshooting , 2006 — 2007
Graduated with honors
Computer Science & Biology 1999 — 2003
Sharpened network infrastructure and technical skills.
Computer Hardware Networks
Graduation with Excellence. PC Technicians course. Hi Tech College 2007.