Dedicated Sales Support Rep at TeleNav
San Francisco Bay Area
- Current
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- Dedicated Sales Support Representative at TeleNav
- Past
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- Editor at Capitol Valley media
- Customer Support Representative at TeleNav
- Sr. Retail Communications Consultant at Sprint Nextel
- Regional Events Coordinator at Sprint Nextel
- Retail Communications Consultant at Sprint/Nextel
- Education
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- Montgomery College
- Recommended
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2 people have recommended Alex - Connections
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20
connections
- Industry
- Information Technology and Services
- Websites
Alex Tcherkassky’s Summary
In any job, be it sales, service, promotion or all of the above my main concern is doing what's right for the customer. I believe that no matter what you're selling that if you sell based on listening to the customer's needs you'll create a high-quality, lifetime relationship while building a second-to-none reputation for yourself and your company.
The biggest part of my job at TeleNav is handling in-depth support issues for our sales reps (and those of our carrier partners) so that they can focus on selling our product. Also, conducting web demonstrations of our enterprise-grade GPS tracking and asset management solution, TeleNav Track, to showcase its features and ease of use to potential customers.
Alex Tcherkassky’s Specialties:
Needs-based sales technique, staunch believer in consumer empowerment, places ethics over dollars and never turns down new responsibilities or challenges.
Alex Tcherkassky’s Experience
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Dedicated Sales Support Representative
TeleNav
(Privately Held; 201-500 employees; Wireless industry)
May 2007 — Present (1 year 3 months)
Facilitates sales of navigation and tracking products by handling support issues for sales reps - both TeleNav's and those of our carrier partners as well as conducting web demonstrations of our tracking product to assist in the sales process. Currently, 1 of 4 TDSS reps, company-wide.
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Editor
Capitol Valley media
(Partnership; 1-10 employees; Information Technology and Services industry)
February 2008 — May 2008 (4 months)
A multimedia website with a co-emphasis on technology (especially mobile and internet) and policy. In addition, a focus on how they affect each other and why Silicon Valley and the Beltway can't ignore each other.
At capitolvalley.net my job was to maintain a high rate of content production. Especially content that explains how the goings on in Silicon Valley or DC can have an impact on each other and, more importantly to me, the consumer. My content is big on consumer empowerment versus advocacy. The reasoning is that the latter tends have a connotation that removes most if not all responsibility from the consumer. My goal is to spread the idea that if corporations do a better job of informing the consumer that the consumer can make the best decision for themselves. -
Customer Support Representative
TeleNav
(Privately Held; 201-500 employees; Wireless industry)
May 2007 — March 2008 (11 months)
Handled billing and advanced technical support for nationally-deployed GPS navigation and tracking service
Assisted with troubleshooting for a diverse portfolio of navigation and tracking products from multiple equipment vendors and wireless service providers.
December 2007 – Led entire support team in new TeleNav activations.
November 2007 Employee of the Month. -
Sr. Retail Communications Consultant
Sprint Nextel
(Public Company; 10,001 or more employees; S; Telecommunications industry)
April 2006 — March 2007 (1 year)
A hybrid of retail sales and management. Honed my needs-based selling, even at the expense of fewer sales. Slways maintained my dedication to providing the right fit for the customer, creating longer term, higher quality customers.
Also helped other employees handle customer service escalations, all the while maintaining a customer satisfaction (CSat) score an average of 15-20% above the national average. -
Regional Events Coordinator
Sprint Nextel
(Public Company; 10,001 or more employees; S; Telecommunications industry)
March 2005 — March 2006 (1 year 1 month)
Worked in the Bay Area with the last remaining outside events team in the nation. Our goal was to increase sales for the retail locations in our region by sending them to partner retailers to sell our product and build their identity in the community. We also scheduled our retail stores to staff special events, like San Jose Giants minor league baseball games, San Jose Sharks games and various county fairs and special events throughout the Bay Area.
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Retail Communications Consultant
Sprint/Nextel
(Public Company; 10,001 or more employees; S; Telecommunications industry)
August 2004 — February 2005 (7 months)
Handled new activations/sales, billing issues/concerns as well as general account maintenance for business and consumer accounts with 3rd largest wireless carrier in the United States.
In December 2004 led the entire Bay Area in Fair and Flexible (Sprint's flagship rate plan at the time) activation percentage.
Alex Tcherkassky’s Education
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Montgomery College
2003 — 2003
Additional Information
Alex Tcherkassky’s Websites:
Alex Tcherkassky’s Interests:
Wireless, New Media, Social Networks, Interactivity
Alex Tcherkassky’s Groups:
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GPS Business News member
Alex Tcherkassky’s Honors:
TeleNav Employee of the Month for November, 2007
Led the entire Bay Area in Fair and Flexible (Sprint's flagship rate plan at the time) activation percentage, December 2004
Alex Tcherkassky’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
