
Sr. Manager - Quality Assurance & Technical Support at Ziosoft
San Francisco Bay Area

Sr. Manager - Quality Assurance & Technical Support at Ziosoft
San Francisco Bay Area
Accomplished Software Development Professional directing highly successful client engagements on a global scale, with extensive credentials and experience in quality assurance, program management best practices, support, and software development.
International Business • Budget Planning • Quality Assurance • Regulatory Compliance • Project Management • Process Improvement • Procedure Development • Recruiting • Staff Management • Team Leadership
(Privately Held; Medical Devices industry)
March 2009 — Present (1 year 6 months)
Department head for the Software Quality Assurance (SQA) group concurrently directing 20 test engineers in the US and Japan. Reporting directly to the Chief Development Officer, efficiently administering a $2M annual budget to deliver SQA solutions required to test data and processing servers, thin-client, and web-client products developed by this start-up organization. Total ownership of SQA, mentoring and training staff on functions including test plan preparations, testing development and execution, defect management, black box and automated testing, report preparation for FDA 510K submissions, quality dashboard development, and quality assurance process/policy creation.
(Public Company; EFII; Computer Software industry)
June 1999 — February 2009 (9 years 9 months)
DIRECTOR OF FIERY BUSINESS UNIT, BANGALORE (2006 – 2009)
As a result of extensive success as Director of Quality Assurance, promoted to establish and lead the Fiery division’s offshore center in Bangalore. Personally hired, trained, and managed seven senior-level direct reports overseeing software development, software quality assurance, and program management. Effectively managed a budget of $4M to seamlessly transition the Toshiba and Oki software development/testing activities from California to India.
QUALITY ASSURANCE DIRECTOR, FOSTER CITY (1999 – 2006)
Led a team of up to 40 test engineers charged with all phases of testing for Fiery embedded print controllers for OEM partners, from pre-alpha phase to final release and production. Guided the collaborations with key stakeholders from OEM clients including Canon, Xerox, Fuji Xerox, Konica Minolta, Hewlett Packard, Ricoh, Sharp, Toshiba, and Oki to thoroughly test all components for quality and compliance. Conducted extensive data mining and automated quality reports for the QA division to achieve maximum productivity and quality. Directed numerous cross-functional teams to drive internal process improvement initiatives.
(Information Technology and Services industry)
September 1997 — May 1999 (1 year 9 months)
(Education Management industry)
July 1994 — August 1997 (3 years 2 months)
MBA , International Business
MS ,