Technical Support Advisor
Greater New York City Area
- Current
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- Technical Support Advisor at Bango
- Past
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- Front-end Web Developer at Vault.com
- Web Production Sp/Technical Quality Assurance Sp at SourceMedia
- Freelance Web Producer at KenTech
- Help Desk Consultant at Ammariti Lintus Pirtus
- Computer Consultant at CIT Clemens Computer Site/Kingsborough Community College
- Education
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- University of Phoenix
- Pace University
- Recommended
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3 people have recommended Alexandria - Connections
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85
connections
- Industry
- Information Technology and Services
- Websites
Alexandria Velez’s Summary
To gain employment which would allow me to enhance and utilize my strong computer skills as a computer consultant or entry level systems administrator.
Alexandria Velez’s Specialties:
Knowledge of MacOS, Windows, Palm, Unix/Linux, Norton Ghost, WLAN, HTML, CSS, SSI, Perl, Cold Fusion, XML, JavaScript, PhotoShop, BBEdit, Homesite, Dreamweaver, FileMaker, Lyris, DART, Jira, MySQL, phpMyadmin and FTP/SFTP programs.
Alexandria Velez’s Experience
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Technical Support Advisor
Bango
(Public Company; BGO; Wireless industry)
March 2009 — Present (5 months)
-Provides support to end users for their Bango.net mobile account.
-Identifies, researches and resolves technical problems for content providers for their Bango.com account.
-Responds to end user and content provider telephone calls, emails and live online chat requests for website support.
-Documents, tracks and monitors the problem to ensure a timely resolution using RightNow and Bango's admin tools.
-Updates Bango's online knowledgebase.
-Provide compliance testing (G-rating) for content providers using Device Anywhere and physical mobile phones. -
Front-end Web Developer
Vault.com
(Privately Held; Internet industry)
February 2008 — March 2009 (1 year 2 months)
• Maintain Vault.com web pages using JSP, CSS, HTML and PhotoShop.
• Maintain TVSpy.com web pages using Cold Fusion, PhotoShop and CSS.
• Responsible for giving technical advice on web production techniques and software. -
Web Production Sp/Technical Quality Assurance Sp
SourceMedia
(Financial Services industry)
June 1999 — September 2007 (8 years 4 months)
• Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements.
• Responsible for training employees on new software products.
• Conduct audits and review/analyze data and documentation.
• Have knowledge of commonly used concepts, practices, and procedures.
• Maintained advertisement graphics and reports.
• Created, edited and developed web pages and images on the company’s 30 websites.
• Trained and supervised employees in various web production projects.
• Provided technical support for Financial Planning interactive
• Format and send emails from the SourceMedia websites and their sponsors. -
Freelance Web Producer
KenTech
(Information Technology and Services industry)
January 1999 — June 1999 (6 months)
Worked on a variety of sites, including:
www.icbny.com
www.popperandsons.com
www.rtmline.com
www.dominatorwax.com
www.floridabobcats.com
www.zanella.com
www.pcuniversity.com
www.bachrachjacobs.com -
Help Desk Consultant
Ammariti Lintus Pirtus
(Financial Services industry)
September 1998 — December 1998 (4 months)
• Provided support for MacOS, Windows 95, Unix, Word Perfect and Microsoft Office
• Installed and provided support for printers, scanners and other peripherals.
• Proxy into client’s computer. -
Computer Consultant
CIT Clemens Computer Site/Kingsborough Community College
(Education Management industry)
January 1997 — September 1998 (1 year 9 months)
• Trained professors and students on MacOS, DOS, Win 3.1x/95/NT and UNIX.
• Provided software support for Word Perfect, Microsoft Office, PhotoShop, Fetch, BBEdit, Netscape, Internet Explorer, Pine and Lynx.
• Other software used included Novell Netware, Norton Utilities and Anti-Virus.
• Installed and provided support for printers, scanners, and other peripherals.
Alexandria Velez’s Education
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University of Phoenix
Bachelor of Science in Information Technology/Information System Security , Technology , 2006 — 2008
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Pace University
Additional Information
Alexandria Velez’s Websites:
Alexandria Velez’s Interests:
gaming, horror books, comics, cartoons, anime, manga, electronics, mobile, action/adventure/fantasy/sci-fi movies, baking
Alexandria Velez’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- reference requests
- getting back in touch
