
User-Experience Research Leader
Greater Seattle Area

User-Experience Research Leader
Greater Seattle Area
Driven by a fascination for how we use technology, I bring deep user-understanding into the software development process to produce world class software.
Areas: social networking, Microsoft partner eco-system.
Abilities: emotional intelligence, running usability studies, presenting research and training others.
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
June 2008 — Present (1 year 6 months)
Conducting user research on major public facing Microsoft sites including partner.microsoft.com.
Using a range of qual and quant collaborative techniques to reserach and design next gen experiences.
(Public Company; 10,001 or more employees; Internet industry)
October 2007 — May 2008 (8 months)
Responsible for day-to-day usability coverage for major MSN sites like Autos, Health & Fitness.
Facilitating design sketches and prototyping.
Assisting MSN-wide UX strategy and testing.
(Educational Institution; 10,001 or more employees; Higher Education industry)
August 2007 — December 2007 (5 months)
Taught Usability to Masters and Certificate students
(Internet industry)
May 2006 — September 2007 (1 year 5 months)
Drove user research strategy for the Creative Director; implemented research projects (usability labs, focus groups, surveys, customer councils etc) that got a steady stream of great user data - enabling more effective design work.
Also trained staff in UCD methods, to help them develop intuitive, error-tolerant interfaces more quickly.
(Educational Institution; 5001-10,000 employees; Internet industry)
October 2005 — 2006 (1 year )
(Self-Employed; Internet industry)
2003 — 2006 (3 years )
(Educational Institution; 5001-10,000 employees; Higher Education industry)
November 2001 — August 2003 (1 year 10 months)
Research Fellow for Usability: researching best practices for e-learning, conducting usability tests of course websites, and championing usability across the organization.
(Internet industry)
2001 — 2003 (2 years )
(Privately Held; 1-10 employees; Entertainment industry)
February 2000 — October 2000 (9 months)
Designed and conducted field trials with our target audience (music teachers) to refine designs for music education software.
(Privately Held; 1001-5000 employees; Transportation/Trucking/Railroad industry)
December 1999 — January 2000 (2 months)
Conducted comparative study of competitor websites.
PhD , Psychology , 2003 — 2006
Transpersonal psychology for psychotherapy.
Specialisation: Adapting Buddhist theories of perception for emtoional transformation in psychotherapy.
MSc , Multimedia and Usability , 1999 — 2001
BSc , General Science - Computer Science , 1992 — 1995
Social psychology, ethnography Afro-latin and Afro-Brazilian music Capoeira, Yoga
ACM, SIG-CHI, UPA
Masters Thesis awarded a Distinction for original research on usability for online music learning.