
Business Manager
Greater New York City Area

Business Manager
Greater New York City Area
(Partnership; 1-10 employees; Design industry)
April 2007 — Present (2 years 8 months)
(Media Production industry)
June 2006 — November 2006 (6 months)
• Supervised the monitoring of mobile chat services which included inspection of the previous evening’s chats to ensure quality control and the proper use of the moderation platform’s sophisticated filters to blocks specific words (explicit language linked to violence, racism, etc)
• Developed, implemented and maintained relationships with the shift managers at two call centers (Audiotel in Argentina and Toolink in Mauritius) to oversee productivity and ascertain that all rules and guidelines were being met according to contract
• Consolidated and analyzed traffic statistics into weekly performance reports
(Entertainment industry)
January 2005 — July 2006 (1 year 7 months)
• Oversaw all aspects of album promotion for Fuerte Records’ first signing Si*Sé, including art work direction, video shoot, sales, product distribution, public relations, radio, management, bookings, West Coast tour coordination, event planning, and budget analysis
• Carried out all day-to-day duties and responsibilities for management clients WKTU DJ Vic Latino and FUSE TV VJ Marianela Pereyra
(Publishing industry)
March 2003 — August 2005 (2 years 6 months)
• Processed and proofread ads and catalogs for the Thomas Register of American Manufacturers: Print, CD, and Internet
• Designed ads and catalogs for the Thomas Register of American Manufacturers: Print, CD, and Internet, and for other departments and divisions within the Thomas Publishing Company
• Revised and troubleshoot ads and catalogs for the Thomas Register of American Manufacturers: CD and Internet
(Publishing industry)
March 1999 — 2003 (4 years )
• Assisted in locating problems on mechanicals, film, and contracts
• Provided excellent customer service to internal and external clients
• Performed data entry of detailed industrial content into proprietary PC application software
Certificate , Music and Fashion Certificate Program , 2004 — 2004
1998 — 1999